This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”

I told him that you were... I was very happy with your service, and that you were really up on things”

On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”

I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”

I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”

You're great, and you check into a lot of things for me”

Yes, and I thought that was very well done.”

We'll have a company that's going to help us, and we can have a person that is actually a person, and that really feels and cares.”

Thank you for everything you're doing. I am just amazed. It's… it's huge.”

I really recognize and appreciate how much of yourself you give to me. I really do.”

Trying to get someone to confirm it. And you, you, you managed to do it. Thank you.”

That's good, a lot of help, I appreciate it.”

You are very welcome. You really are a hero.”

I like you, and I have you as a case manager, and I appreciate the things you do.”

You just sound as sweet as can be, like you're sincere, and that's the kind of person that I'm interested in being with and having assist me in this situation that I'm in presently.”

It was my... set of questions that [Hera] asked and responded beautifully to, so thank you, [Hera]”

But man, I appreciate it, because this is where I don't know how to navigate”

Well, you've been very precise, as usual. You've reassured me.”

I appreciate all your assistance. I love the little note you sent me. It was really beautiful. Thank you.”

I think this call is taking a great load of my back. I am delighted I'm ready to rock and roll.”

Because we were worried about this, and, and I mean, when we receive your news, we were extremely happy and we just wanted to, to, to share that with you because it means a lot to us.”

It's all, it's like I need my own accounting firm so I really appreciate your help.”

[Hera] you are blessing and I don't know how we do it without you”

You're so lovely and easy to talk to and compassionate”

Yes, listen they save my life the a few years ago”

You're very good at communicating, you know, and sending all these emails and staying on top of things.”

That's partly on us not knowing like you said to turn her and the hospital as you said that needs the advocacy, but you're the person that's really helping us to get a different asset of outcome.”

I don't think it's unprofessional. I appreciate it and I respect you more for it. So, thank you.”

Yeah, I'm really feeling good about working with you guys.”

Thank you for understanding. I really appreciate that very, very much makes a big difference that I'm not battling you know.”

[Hera] has, is really working out good for me I appreciate that.”

This was really helpful to me... you kinda handed me that you scripted me which was really helpful.”

Thank you so much for you know, for grabbing the ball and running with it. Thank you so much.”

It is, you know, pristine it is everything I could possibly ask”

It's a real comfort, a real comfort. It reduces anxiety tremendously tremendously”

I appreciate you kind of holding our hands through all of this.”

Thank you, thank you very much for all of your great help as always and it's taking a lot of burden off my shoulders. It's like, I can, even though I'm not even doing it myself now. It's a lot, a lot to keep track of.”

I hope it will be able to free me of some of the worries and time consuming projects that interfere with my everyday life. Trying to take care of my sister because I don't have enough time even to take care of her. I put her priority but then I have all these other things that are taking up so much time. So, I wanna extend my appreciation for you.”

Wonderful you're making my day better. So thank you so much for what you do.”

I really appreciate this I think that this is wonderful and I think you terrific. Thank you.”

You clarified a lot of things for me, [Hera]. Yeah, yeah, yeah. You're always very helpful.”

This is the first time I could get confirmation. I've been trying for months and because I told them, they told me to call somebody who was in-charge of confirmations but she was never available.”

I appreciated you encouraging me to go see them.”

I have somebody like you on my side and I have somebody willing to help me.”

Oh, you always do, you always do. Thank you, [Hera].”

My husband came home last night. I was telling him everything and he just looked at me. He goes, this is gonna be a bitch. I said, yeah, I know but there's one good thing and he said, please tell me, I said, we do have a silver lining and he's like, please I'm all ears, I said, we have [Hera]. He said, are you sure? I said, oh, no, we have [Hera]. He said, okay, good then I'm a little bit more relaxed.”

I was just thinking to in myself saying thank god for you because there's so many moving pieces and these are all in charted waters. So, I'm so grateful to you.”

That's the amazing, fabulous help.”

I can't thank you enough for that because that kind of stuff, yeah, it's important for it not to be completely arbitrary, you know.”

It's really helpful having you part of it, it's really, it really is helpful”