What a care manager does for your family
They make the calls, book the visits, and handle the paperwork, so you don’t have to.
The Hera promise
You’ll always know who’s helping, what happens next, and what to expect.
Questions families ask
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare and a growing list of Medicare Advantage plans.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM), and covered by a growing list of Medicare Advantage plans.
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent’s Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Original Medicare and a growing list of Medicare Advantage plans. Most of our clients pay $0.
