You don’t have to manage your parent’s care alone.

Get a dedicated senior care expert who handles the doctors, the insurance, the paperwork, and the hundred things in between — covered by Medicare.

90% of Hera families pay $0 out of pocket

90% of Hera families pay $0 out of pocket

Trusted by doctors at

Trusted by doctors at

Meet our Heroes

Meet our Heroes

A Hera Hero is a licensed social worker, registered nurse, or rigorously trained care professional, all backed by Hera’s clinical team. They know your parent’s doctors, medications, insurance, and handle the legwork you’ve been doing yourself.

Your Hero knows what’s worked for the 1,000+ families we’ve served, like which agencies return calls and which programs actually help.

How it works

How it works

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Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your parent’s insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your parent’s insurance.

Meet your Hera care team

Your Hero and a Hera clinician learn your family’s story, priorities, medical history, and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn your family’s story, priorities, medical history, and how they want to age.

Personalized ongoing support

Your Hero builds a plan for your parent to age where they want. Then they do the legwork, from appeals and appointments to agencies and insurance, keeping you updated the whole way. 95% of families stay with us.

Personalized ongoing support

Your Hero builds a plan for your parent to age where they want. Then they do the legwork, from appeals and appointments to agencies and insurance, keeping you updated the whole way. 95% of families stay with us.

Book a free consultation

We'll confirm your parent's coverage. No commitment.

We'll confirm your parent's coverage. No commitment.

What our families say

What our families say

  • I am deeply appreciative, and I look forward to having my own phone.”

    I am deeply appreciative, and I look forward to having my own phone.”

    — client, regarding [Hera]'s help getting her a new phone

    — client, regarding [Hera]'s help getting her a new phone

    2 hours ago
    2 hours ago

    I can't thank you enough. We don't take you for granted.”

    I can't thank you enough. We don't take you for granted.”

    — client, thanking [Hera] for her ongoing help

    — client, thanking [Hera] for her ongoing help

    2 hours ago
    2 hours ago

    Hera is wonderful.”

    Hera is wonderful.”

    — client, contrasting negative online reviews of another organization with her experience of [Hera]

    — client, contrasting negative online reviews of another organization with her experience of [Hera]

    2 hours ago
    2 hours ago

    I know how you feel about me and how you try to help me all the time.”

    I know how you feel about me and how you try to help me all the time.”

    — client, describing ongoing support from [Hera]

    — client, describing ongoing support from [Hera]

    18 hours ago
    18 hours ago

    Know that you're part of that. In fact, you're the major part of it.”

    Know that you're part of that. In fact, you're the major part of it.”

    — client, telling [Hera] she is the major part of why client feels more supported

    — client, telling [Hera] she is the major part of why client feels more supported

    19 hours ago
    19 hours ago

    But, I really appreciate your kindness and… and… taking care of me, it's just wonderful. It's a scary thing to be living with.”

    But, I really appreciate your kindness and… and… taking care of me, it's just wonderful. It's a scary thing to be living with.”

    — client, thanking [Hera] for checking in on her

    — client, thanking [Hera] for checking in on her

    20 hours ago
    20 hours ago

    No, you've been a big help. You've been a big help, I'm not gonna lie. Detail, I like it.”

    No, you've been a big help. You've been a big help, I'm not gonna lie. Detail, I like it.”

    — external care coordinator, praising [Hera]'s help with paperwork

    — external care coordinator, praising [Hera]'s help with paperwork

    22 hours ago
    22 hours ago

    You've been my savior in a lot of things”

    You've been my savior in a lot of things”

    — client, reflecting on the support she's received

    — client, reflecting on the support she's received

    23 hours ago
    23 hours ago

    You might be saving some significant dollars here, that's cool.”

    You might be saving some significant dollars here, that's cool.”

    — client, after [Hera] worked to identify a costly billing issue

    — client, after [Hera] worked to identify a costly billing issue

    1 day ago
    1 day ago

    You have lightened the load considerably already.”

    You have lightened the load considerably already.”

    — client's daughter, after hearing how [Hera] would coordinate care for her mother

    — client's daughter, after hearing how [Hera] would coordinate care for her mother

    1 day ago
    1 day ago

    Thank you so much for all the work that you've done.”

    Thank you so much for all the work that you've done.”

    — client

    — client

    1 day ago
    1 day ago

    You're my fairy godmother.”

    You're my fairy godmother.”

    — client's daughter, thanking [Hera] for support in coordinating her mother's care

    — client's daughter, thanking [Hera] for support in coordinating her mother's care

    1 day ago
    1 day ago

    Yeah, well, you seem to be so patient, so understanding, you know. I don't have the patience for every broker.”

    Yeah, well, you seem to be so patient, so understanding, you know. I don't have the patience for every broker.”

    — client, comparing [Hera] to dealing with other bureaucracy

    — client, comparing [Hera] to dealing with other bureaucracy

    1 day ago
    1 day ago

    It's calmed down me already. And if I will shake in one day, for example, I know my friend will call me soon, and all my symptoms disappear.”

    It's calmed down me already. And if I will shake in one day, for example, I know my friend will call me soon, and all my symptoms disappear.”

    — client, describing how [Hera]'s calls ease her symptoms

    — client, describing how [Hera]'s calls ease her symptoms

    1 day ago
    1 day ago

    What you just said is brilliant”

    What you just said is brilliant”

    — client, reacting to [Hera]'s suggested questions for the discharge meeting

    — client, reacting to [Hera]'s suggested questions for the discharge meeting

    1 day ago
    1 day ago

    Well, you're my fairy godmother.”

    Well, you're my fairy godmother.”

    — client's daughter, praising [Hera]'s support during her mother's care crisis

    — client's daughter, praising [Hera]'s support during her mother's care crisis

    1 day ago
    1 day ago

    You have been generous, beyond high expectations.”

    You have been generous, beyond high expectations.”

    — client, after [Hera] offered to research and email escort service recommendations for her

    — client, after [Hera] offered to research and email escort service recommendations for her

    2 days ago
    2 days ago

    Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”

    Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”

    — client, after [Hera] got her ostomy supply order finally approved and placed

    — client, after [Hera] got her ostomy supply order finally approved and placed

    2 days ago
    2 days ago

    I cannot talk with nobody like I speak with you.”

    I cannot talk with nobody like I speak with you.”

    — client, describing value of check-in calls with [Hera]

    — client, describing value of check-in calls with [Hera]

    2 days ago
    2 days ago

    Thank you for giving me a clear mind. I appreciate it.”

    Thank you for giving me a clear mind. I appreciate it.”

    — client, after [Hera] resolved canceled appointments for her

    — client, after [Hera] resolved canceled appointments for her

    3 days ago
    3 days ago

    I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”

    I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”

    — client, praising [Hera]'s care management

    — client, praising [Hera]'s care management

    4 days ago
    4 days ago

    You, you have found somebody that I have needed, very much so.”

    You, you have found somebody that I have needed, very much so.”

    — client, praising [Hera] for finding her a caregiver

    — client, praising [Hera] for finding her a caregiver

    4 days ago
    4 days ago

    There's a lot of information in your email here, which is great.”

    There's a lot of information in your email here, which is great.”

    — client's son, praising [Hera]'s research on medical flight options

    — client's son, praising [Hera]'s research on medical flight options

    4 days ago
    4 days ago

    You made that so simple.”

    You made that so simple.”

    — client, after [Hera] offered to take care of requesting the hospital records

    — client, after [Hera] offered to take care of requesting the hospital records

    4 days ago
    4 days ago

    You're doing a great job, thank you, I really appreciate all of your help.”

    You're doing a great job, thank you, I really appreciate all of your help.”

    — client, on the extensive help with medical supplies and appointments

    — client, on the extensive help with medical supplies and appointments

    4 days ago
    4 days ago

    My anchor in the storm here.”

    My anchor in the storm here.”

    — client, describing reliance on [Hera] amid confusion over hospital care

    — client, describing reliance on [Hera] amid confusion over hospital care

    5 days ago
    5 days ago

    This was the smartest thing I did, was pick up the phone.”

    This was the smartest thing I did, was pick up the phone.”

    — client, after talking with [Hera]

    — client, after talking with [Hera]

    5 days ago
    5 days ago

    No, you've been god-sent, believe me. Really.”

    No, you've been god-sent, believe me. Really.”

    — client, reflecting on feeling alone in her health struggles

    — client, reflecting on feeling alone in her health struggles

    5 days ago
    5 days ago

    You're the angel, he's not your relative, he's mine, so you guys are the angels.”

    You're the angel, he's not your relative, he's mine, so you guys are the angels.”

    — client's brother, praising [Hera] and the care team's help with his brother who is not their relative

    — client's brother, praising [Hera] and the care team's help with his brother who is not their relative

    5 days ago
    5 days ago

    I, so kudos to you, you got that appointment.”

    I, so kudos to you, you got that appointment.”

    — client, praising [Hera] for securing a rehab appointment

    — client, praising [Hera] for securing a rehab appointment

    5 days ago
    5 days ago

    I think it's thanks to you, you called them, yeah?”

    I think it's thanks to you, you called them, yeah?”

    — client, crediting [Hera] for calling her doctor's office to help get her seen

    — client, crediting [Hera] for calling her doctor's office to help get her seen

    5 days ago
    5 days ago

    You're a godsend.”

    You're a godsend.”

    — client, after [Hera] explained how it could help coordinate care and transportation

    — client, after [Hera] explained how it could help coordinate care and transportation

    5 days ago
    5 days ago

    You've led us the right way so far, so I trust you.”

    You've led us the right way so far, so I trust you.”

    — client's son, about facility recommendations

    — client's son, about facility recommendations

    5 days ago
    5 days ago

    Very good, I appreciate it. You got that done so fast, [Hera], thank you.”

    Very good, I appreciate it. You got that done so fast, [Hera], thank you.”

    — client, after [Hera] quickly arranged a physical therapy referral

    — client, after [Hera] quickly arranged a physical therapy referral

    5 days ago
    5 days ago

    Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”

    Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”

    — client's friend

    — client's friend

    6 days ago
    6 days ago

    Interacting, I can see you, you, you're very serious with your work.”

    Interacting, I can see you, you, you're very serious with your work.”

    — client's daughter

    — client's daughter

    6 days ago
    6 days ago

    Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”

    Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”

    — prospective client's daughter, relaying a colleague's experience with [Hera]

    — prospective client's daughter, relaying a colleague's experience with [Hera]

    6 days ago
    6 days ago

    You know exactly how to handle things, which pleases me very much.”

    You know exactly how to handle things, which pleases me very much.”

    — client, praising how [Hera] is handling her care arrangements

    — client, praising how [Hera] is handling her care arrangements

    6 days ago
    6 days ago

    Friend said they want to kiss my niece's hands and toes because of the recommendation.”

    Friend said they want to kiss my niece's hands and toes because of the recommendation.”

    — client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]

    — client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]

    6 days ago
    6 days ago

    You're my treatment. You're my… you're my angel. I don't know how to explain.”

    You're my treatment. You're my… you're my angel. I don't know how to explain.”

    — client, describing how much she values [Hera]'s calls

    — client, describing how much she values [Hera]'s calls

    6 days ago
    6 days ago

    But when she talks to you, she is very uplifted.”

    But when she talks to you, she is very uplifted.”

    — client's daughter, describing effect of [Hera]'s calls with client

    — client's daughter, describing effect of [Hera]'s calls with client

    6 days ago
    6 days ago

    But I am looking, this is crazy. What would they do without you?”

    But I am looking, this is crazy. What would they do without you?”

    — client, while searching for medical records with [Hera]'s help

    — client, while searching for medical records with [Hera]'s help

    6 days ago
    6 days ago

    You've always been a great help to me. Thank you, I appreciate it very much.”

    You've always been a great help to me. Thank you, I appreciate it very much.”

    — client, at end of call

    — client, at end of call

    1 week ago
    1 week ago

    Great, you've really been a lifesaver.”

    Great, you've really been a lifesaver.”

    — client, at end of call thanking [Hera]

    — client, at end of call thanking [Hera]

    1 week ago
    1 week ago

    No, thank you so much. I cannot tell you how much I appreciate your work.”

    No, thank you so much. I cannot tell you how much I appreciate your work.”

    — client, thanking [Hera] for handling her care coordination

    — client, thanking [Hera] for handling her care coordination

    1 week ago
    1 week ago

    This is so, so… you are so amazing, and we are so grateful for you.”

    This is so, so… you are so amazing, and we are so grateful for you.”

    — client's wife, praising [Hera]'s help coordinating care

    — client's wife, praising [Hera]'s help coordinating care

    1 week ago
    1 week ago

    That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”

    That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”

    — client, describing being connected to [Hera]

    — client, describing being connected to [Hera]

    1 week ago
    1 week ago

    You did an outstanding job.”

    You did an outstanding job.”

    — client, praising thoroughness of follow-up notes

    — client, praising thoroughness of follow-up notes

    1 week ago
    1 week ago

    It's really been so, you know, helpful to be working with you.”

    It's really been so, you know, helpful to be working with you.”

    — client's family member

    — client's family member

    1 week ago
    1 week ago

    Thank you so much, [Hera], you're a godsend.”

    Thank you so much, [Hera], you're a godsend.”

    — client, after [Hera] arranged his specialist appointment and record transfer

    — client, after [Hera] arranged his specialist appointment and record transfer

    1 week ago
    1 week ago

  • I just want to say thank you. I know I couldn't have gotten through this. I'm not quite sure what would have happened, but it wasn't going to be anything real good.”

    I just want to say thank you. I know I couldn't have gotten through this. I'm not quite sure what would have happened, but it wasn't going to be anything real good.”

    client, reflecting on [Hera]'s support through her husband's illness

    client, reflecting on [Hera]'s support through her husband's illness

    2 hours ago
    2 hours ago

    I have you. You're my guardian angel.”

    I have you. You're my guardian angel.”

    client, referring to [Hera] handling her paperwork

    client, referring to [Hera] handling her paperwork

    2 hours ago
    2 hours ago

    You've always been a great, great, great help to me, you know. And trying to put things together, you know.”

    You've always been a great, great, great help to me, you know. And trying to put things together, you know.”

    client

    client

    3 hours ago
    3 hours ago

    I haven't felt so supported and, like, you know, okay, I've been feeling much, much better when I wake up in the morning.”

    I haven't felt so supported and, like, you know, okay, I've been feeling much, much better when I wake up in the morning.”

    client, describing how [Hera]'s support has affected her

    client, describing how [Hera]'s support has affected her

    19 hours ago
    19 hours ago

    Thank you, I love, I love when, care managers do that.”

    Thank you, I love, I love when, care managers do that.”

    home care agency coordinator, after [Hera] offered to be reachable anytime for the client's case

    home care agency coordinator, after [Hera] offered to be reachable anytime for the client's case

    20 hours ago
    20 hours ago

    You definitely have superpowers.”

    You definitely have superpowers.”

    client, praising [Hera]'s efforts to help manage his care

    client, praising [Hera]'s efforts to help manage his care

    21 hours ago
    21 hours ago

    The documentation and you breaking it down for me, it helped me when I was doing it, doing it, so it was much simpler”

    The documentation and you breaking it down for me, it helped me when I was doing it, doing it, so it was much simpler”

    external care coordinator, on [Hera]'s help preparing documentation

    external care coordinator, on [Hera]'s help preparing documentation

    22 hours ago
    22 hours ago

    Amazing, you're getting so much done for them.”

    Amazing, you're getting so much done for them.”

    care coordinator at patient's other agency, praising [Hera]'s work coordinating the patient's care

    care coordinator at patient's other agency, praising [Hera]'s work coordinating the patient's care

    1 day ago
    1 day ago

    It was much more difficult than what I was looking at, so I, I appreciate you slimming this down for me”

    It was much more difficult than what I was looking at, so I, I appreciate you slimming this down for me”

    client, after [Hera] simplified the intake process for her

    client, after [Hera] simplified the intake process for her

    1 day ago
    1 day ago

    You're so. Thorough, by the way. I'm very impressed. Thank you.”

    You're so. Thorough, by the way. I'm very impressed. Thank you.”

    client's daughter

    client's daughter

    1 day ago
    1 day ago

    Ugh, this sounds like a lifeboat.”

    Ugh, this sounds like a lifeboat.”

    client's sister, reacting to hearing how [Hera] could help with her sister's care transition

    client's sister, reacting to hearing how [Hera] could help with her sister's care transition

    1 day ago
    1 day ago

    You're doing a good job.”

    You're doing a good job.”

    client's daughter, commenting on [Hera]'s help coordinating her father's care

    client's daughter, commenting on [Hera]'s help coordinating her father's care

    1 day ago
    1 day ago

    Oh, thank you so much, because I don't know how I can live without you. Even you just spoke with me about a different subject. I need your voice.”

    Oh, thank you so much, because I don't know how I can live without you. Even you just spoke with me about a different subject. I need your voice.”

    client, on the comfort of talking with [Hera]

    client, on the comfort of talking with [Hera]

    1 day ago
    1 day ago

    So, your letter was brilliant.”

    So, your letter was brilliant.”

    client, referring to a letter [Hera] wrote disputing an overcharge

    client, referring to a letter [Hera] wrote disputing an overcharge

    1 day ago
    1 day ago

    Once I found out you guys exist, I was like, you guys seem amazing, and also, I'm so happy that you exist as a company.”

    Once I found out you guys exist, I was like, you guys seem amazing, and also, I'm so happy that you exist as a company.”

    client, discussing [Hera]'s support with her mother's care

    client, discussing [Hera]'s support with her mother's care

    1 day ago
    1 day ago

    Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”

    Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”

    client's daughter, wrapping up a voicemail to [Hera]

    client's daughter, wrapping up a voicemail to [Hera]

    2 days ago
    2 days ago

    Yes, you do a very good job, so I'm sure you do that with others.”

    Yes, you do a very good job, so I'm sure you do that with others.”

    client's daughter

    client's daughter

    2 days ago
    2 days ago

    For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”

    For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”

    client, after talking through her worries with [Hera]

    client, after talking through her worries with [Hera]

    2 days ago
    2 days ago

    Thank you very much for that. The one I have now is much, much better.”

    Thank you very much for that. The one I have now is much, much better.”

    client's daughter, after [Hera] helped switch to a better medical transportation provider

    client's daughter, after [Hera] helped switch to a better medical transportation provider

    3 days ago
    3 days ago

    Nothing like you, [Hera], to get stuff done.”

    Nothing like you, [Hera], to get stuff done.”

    client, after weeks of trying to get her walker order sorted

    client, after weeks of trying to get her walker order sorted

    4 days ago
    4 days ago

    That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”

    That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”

    client, recounting to her new caregiver what she said about [Hera]

    client, recounting to her new caregiver what she said about [Hera]

    4 days ago
    4 days ago

    But thank you so much! God bless you, now we don't have to worry about paperwork”

    But thank you so much! God bless you, now we don't have to worry about paperwork”

    client, after [Hera] resolved his insurance coverage issue

    client, after [Hera] resolved his insurance coverage issue

    4 days ago
    4 days ago

    This is a great list, I gotta tell you. This is seriously comprehensive.”

    This is a great list, I gotta tell you. This is seriously comprehensive.”

    client's son, praising [Hera]'s move-out checklist

    client's son, praising [Hera]'s move-out checklist

    4 days ago
    4 days ago

    So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”

    So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”

    client, reflecting on how the call with [Hera] helped her organize her mother's care documentation

    client, reflecting on how the call with [Hera] helped her organize her mother's care documentation

    4 days ago
    4 days ago

    Thank you for having a really good heart.”

    Thank you for having a really good heart.”

    client, praising [Hera] care manager's dedication

    client, praising [Hera] care manager's dedication

    4 days ago
    4 days ago

    Because you seem like the only good thing around.”

    Because you seem like the only good thing around.”

    client, amid frustration with the broader medical system

    client, amid frustration with the broader medical system

    5 days ago
    5 days ago

    And you've been helping me a lot.”

    And you've been helping me a lot.”

    client, near end of care assessment call

    client, near end of care assessment call

    5 days ago
    5 days ago

    You've been a great vehicle by which I will feel better because of you. Listening.”

    You've been a great vehicle by which I will feel better because of you. Listening.”

    client's brother, after venting about family stress

    client's brother, after venting about family stress

    5 days ago
    5 days ago

    I appreciate you keeping track of me. And your sincere dedication to your job.”

    I appreciate you keeping track of me. And your sincere dedication to your job.”

    client

    client

    5 days ago
    5 days ago

    Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”

    Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”

    client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them

    client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them

    5 days ago
    5 days ago

    That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”

    That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”

    client's wife, after [Hera] explained the taxi reimbursement transportation option

    client's wife, after [Hera] explained the taxi reimbursement transportation option

    5 days ago
    5 days ago

    You always, you're always ready for my call, I appreciate that. You're always available.”

    You always, you're always ready for my call, I appreciate that. You're always available.”

    client's son, praising [Hera]'s responsiveness

    client's son, praising [Hera]'s responsiveness

    5 days ago
    5 days ago

    No, no, you've been amazing, wonderful.”

    No, no, you've been amazing, wonderful.”

    client's son

    client's son

    5 days ago
    5 days ago

    I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”

    I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”

    client, praising [Hera] for sending him guided imagery recordings

    client, praising [Hera] for sending him guided imagery recordings

    6 days ago
    6 days ago

    She loves you. She always says what a great person you are, and how much you've helped her. She always does.”

    She loves you. She always says what a great person you are, and how much you've helped her. She always does.”

    client's friend, describing what the client says about [Hera]

    client's friend, describing what the client says about [Hera]

    6 days ago
    6 days ago

    But you're still sending me email, and saying, I did read that email. That would really impress me.”

    But you're still sending me email, and saying, I did read that email. That would really impress me.”

    client's daughter, describing how she reads [Hera]'s follow-up emails carefully

    client's daughter, describing how she reads [Hera]'s follow-up emails carefully

    6 days ago
    6 days ago

    I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”

    I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”

    client, thanking [Hera] for efforts coordinating her caregivers

    client, thanking [Hera] for efforts coordinating her caregivers

    6 days ago
    6 days ago

    You just plain are a professional, and you know how to do it.”

    You just plain are a professional, and you know how to do it.”

    client, praising [Hera]'s professionalism

    client, praising [Hera]'s professionalism

    6 days ago
    6 days ago

    That's where I know you guys have been really helpful in the past, like, actually finding a doctor, or just setting up an appointment, because she'll... I think she'll just take a really long time to do that... that stuff has been really helpful. She's actually, like, gone to the doctor, because she has appointments on the calendar.”

    That's where I know you guys have been really helpful in the past, like, actually finding a doctor, or just setting up an appointment, because she'll... I think she'll just take a really long time to do that... that stuff has been really helpful. She's actually, like, gone to the doctor, because she has appointments on the calendar.”

    client's daughter, describing how [Hera] has helped her mother stay on top of medical appointments

    client's daughter, describing how [Hera] has helped her mother stay on top of medical appointments

    6 days ago
    6 days ago

    But now we have you, who pushes us and helps us and coordinates, and this is really good.”

    But now we have you, who pushes us and helps us and coordinates, and this is really good.”

    client's daughter, praising [Hera]'s support coordinating client's care

    client's daughter, praising [Hera]'s support coordinating client's care

    6 days ago
    6 days ago

    No, because everything that I have gotten so far has been through you. Thank you so much.”

    No, because everything that I have gotten so far has been through you. Thank you so much.”

    client, on the help she's received while navigating housing and benefits paperwork

    client, on the help she's received while navigating housing and benefits paperwork

    6 days ago
    6 days ago

    Yeah, I think… I think you've done an admirable job, and we certainly appreciate your efforts.”

    Yeah, I think… I think you've done an admirable job, and we certainly appreciate your efforts.”

    client, regarding [Hera]'s efforts finding notary services

    client, regarding [Hera]'s efforts finding notary services

    6 days ago
    6 days ago

    The organization here is kind and very, you know, helpful, wants to get me over to a medicine plan.”

    The organization here is kind and very, you know, helpful, wants to get me over to a medicine plan.”

    client, describing [Hera]'s efforts to find her a better insurance plan

    client, describing [Hera]'s efforts to find her a better insurance plan

    1 week ago
    1 week ago

    If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”

    If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”

    client, praising [Hera]'s help arranging her discharge and home care

    client, praising [Hera]'s help arranging her discharge and home care

    1 week ago
    1 week ago

    This is so great. We're so grateful for this. This is really wonderful. Thank you.”

    This is so great. We're so grateful for this. This is really wonderful. Thank you.”

    client's wife, after [Hera] laid out the care plan

    client's wife, after [Hera] laid out the care plan

    1 week ago
    1 week ago

    You are an angel, and you did superlative work.”

    You are an angel, and you did superlative work.”

    client, after discharge from hospital

    client, after discharge from hospital

    1 week ago
    1 week ago

    I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”

    I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”

    client, on getting settled into a new room

    client, on getting settled into a new room

    1 week ago
    1 week ago

    So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”

    So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”

    client, after seeing new specialist she was referred to

    client, after seeing new specialist she was referred to

    1 week ago
    1 week ago

    This is a great organization. That's really helpful.”

    This is a great organization. That's really helpful.”

    client's family member

    client's family member

    1 week ago
    1 week ago

    You know, you guys have been on top of everything, and we appreciate that.”

    You know, you guys have been on top of everything, and we appreciate that.”

    client's husband

    client's husband

    1 week ago
    1 week ago

Barbara's story

Barbara's story

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

  1. They have Original Medicare (not Medicare Advantage)

  2. They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska

  3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and

doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.