Let your parents age their way.

Let your parents age their way.

Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.

90% of clients pay $0 out of pocket

Trusted by doctors at

Trusted by doctors at

Meet our Heroes

Meet our Heroes

A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.

How it works

How it works

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Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

What our families say

What our families say

  • Great, you've really been a lifesaver.”

    Great, you've really been a lifesaver.”

    — client, at end of call thanking [Hera]

    — client, at end of call thanking [Hera]

    1 hour ago
    1 hour ago

    No, thank you so much. I cannot tell you how much I appreciate your work.”

    No, thank you so much. I cannot tell you how much I appreciate your work.”

    — client, thanking [Hera] for handling her care coordination

    — client, thanking [Hera] for handling her care coordination

    1 hour ago
    1 hour ago

    This is so, so… you are so amazing, and we are so grateful for you.”

    This is so, so… you are so amazing, and we are so grateful for you.”

    — client's wife, praising [Hera]'s help coordinating care

    — client's wife, praising [Hera]'s help coordinating care

    2 hours ago
    2 hours ago

    That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”

    That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”

    — client, describing being connected to [Hera]

    — client, describing being connected to [Hera]

    4 hours ago
    4 hours ago

    You did an outstanding job.”

    You did an outstanding job.”

    — client, praising thoroughness of follow-up notes

    — client, praising thoroughness of follow-up notes

    5 hours ago
    5 hours ago

    It's really been so, you know, helpful to be working with you.”

    It's really been so, you know, helpful to be working with you.”

    — client's family member

    — client's family member

    6 hours ago
    6 hours ago

    Thank you so much, [Hera], you're a godsend.”

    Thank you so much, [Hera], you're a godsend.”

    — client, after [Hera] arranged his specialist appointment and record transfer

    — client, after [Hera] arranged his specialist appointment and record transfer

    6 hours ago
    6 hours ago

    You have a certain position in my life that nobody else has.”

    You have a certain position in my life that nobody else has.”

    — client, praising [Hera]'s role in his life

    — client, praising [Hera]'s role in his life

    7 hours ago
    7 hours ago

    I really respect your expertise, and willing to go along with whatever you think, for sure.”

    I really respect your expertise, and willing to go along with whatever you think, for sure.”

    — client's daughter

    — client's daughter

    7 hours ago
    7 hours ago

    You guys sound amazing. Thank you so much for being there.”

    You guys sound amazing. Thank you so much for being there.”

    — client, after hearing how a [Hera] care manager would coordinate her care

    — client, after hearing how a [Hera] care manager would coordinate her care

    8 hours ago
    8 hours ago

    You've been really so helpful and so consistent, and I feel that talking to you is really helpful”

    You've been really so helpful and so consistent, and I feel that talking to you is really helpful”

    — client

    — client

    9 hours ago
    9 hours ago

    You are very patient.”

    You are very patient.”

    — client, mid-call while navigating paperwork with [Hera]

    — client, mid-call while navigating paperwork with [Hera]

    10 hours ago
    10 hours ago

    He ain't helping us, it helps me in many different ways. It's not just one way. Your help helps me in many different ways.”

    He ain't helping us, it helps me in many different ways. It's not just one way. Your help helps me in many different ways.”

    — client

    — client

    1 day ago
    1 day ago

    Well, you've always been a great help to me, [Hera]. I appreciate it very much.”

    Well, you've always been a great help to me, [Hera]. I appreciate it very much.”

    — client

    — client

    1 day ago
    1 day ago

    Thank you for your help. I I really appreciate it. You're one of the few sane people in this business.”

    Thank you for your help. I I really appreciate it. You're one of the few sane people in this business.”

    — client, after [Hera] arranged transportation for a missed appointment

    — client, after [Hera] arranged transportation for a missed appointment

    1 day ago
    1 day ago

    I feel like you've allowed me to speak in a way that appreciated me, which I really appreciate very much”

    I feel like you've allowed me to speak in a way that appreciated me, which I really appreciate very much”

    — client, describing how [Hera] listens to her

    — client, describing how [Hera] listens to her

    1 day ago
    1 day ago

    It really is a wonderful thing to have that extra, you know, set of eyes and ears and help with the calling, and it really lifts a burden. It really does.”

    It really is a wonderful thing to have that extra, you know, set of eyes and ears and help with the calling, and it really lifts a burden. It really does.”

    — client's daughter, on having [Hera]'s support

    — client's daughter, on having [Hera]'s support

    1 day ago
    1 day ago

    Just that call that you just did was just… it lifted a burden off of me.”

    Just that call that you just did was just… it lifted a burden off of me.”

    — client's daughter, after [Hera] canceled a burdensome appointment on her behalf

    — client's daughter, after [Hera] canceled a burdensome appointment on her behalf

    1 day ago
    1 day ago

    Yes, it was. It was terrific. You've done a great job organizing this.”

    Yes, it was. It was terrific. You've done a great job organizing this.”

    — client, praising [Hera]'s coordination of her appointment

    — client, praising [Hera]'s coordination of her appointment

    1 day ago
    1 day ago

    I know, and nobody's been better than you've been with us, but it's a lot.”

    I know, and nobody's been better than you've been with us, but it's a lot.”

    — client, describing the burden of paperwork while praising [Hera]'s help

    — client, describing the burden of paperwork while praising [Hera]'s help

    1 day ago
    1 day ago

    You have really tried and that is all I can ask. I mean, that's exceptional.”

    You have really tried and that is all I can ask. I mean, that's exceptional.”

    — client, on [Hera]'s effort to find coverage

    — client, on [Hera]'s effort to find coverage

    1 day ago
    1 day ago

    You are really on it, and I appreciate that very much.”

    You are really on it, and I appreciate that very much.”

    — client, praising [Hera]'s efforts to arrange caregiver coverage

    — client, praising [Hera]'s efforts to arrange caregiver coverage

    2 days ago
    2 days ago

    I just figured it out a couple of weeks ago when I thought she must work at home because she makes herself available.”

    I just figured it out a couple of weeks ago when I thought she must work at home because she makes herself available.”

    — client, on realizing [Hera] works from home

    — client, on realizing [Hera] works from home

    4 days ago
    4 days ago

    I want to thank you for the service that you have provided to me, and I'm so appreciative of the work you've done, and you're very professional, and I feel that I can depend upon you.”

    I want to thank you for the service that you have provided to me, and I'm so appreciative of the work you've done, and you're very professional, and I feel that I can depend upon you.”

    — client, leaving voicemail for [Hera]

    — client, leaving voicemail for [Hera]

    4 days ago
    4 days ago

    And thank you, [Hera], to all of us that you help.”

    And thank you, [Hera], to all of us that you help.”

    — client's wife

    — client's wife

    4 days ago
    4 days ago

    Getting you guys to help are… is, like, such a blessing to… to get that part at least, because I'm still, like, kind of trying to manage everything with my mom, so…”

    Getting you guys to help are… is, like, such a blessing to… to get that part at least, because I'm still, like, kind of trying to manage everything with my mom, so…”

    — client's daughter, on getting help coordinating her father's care

    — client's daughter, on getting help coordinating her father's care

    4 days ago
    4 days ago

    I would like to send you something extra for all the work that you've done.”

    I would like to send you something extra for all the work that you've done.”

    — client, offering to repay [Hera] for her help

    — client, offering to repay [Hera] for her help

    4 days ago
    4 days ago

    It's like you're doing everything.”

    It's like you're doing everything.”

    — client, contrasting [Hera]'s efforts with the facility's lack of help during discharge planning

    — client, contrasting [Hera]'s efforts with the facility's lack of help during discharge planning

    4 days ago
    4 days ago

    Sounds like a godsend organization”

    Sounds like a godsend organization”

    — client's friend and caregiver, describing [Hera]'s services

    — client's friend and caregiver, describing [Hera]'s services

    4 days ago
    4 days ago

    They lucky that you are part of this, because I would have dropped them like a hot potato a long time ago.”

    They lucky that you are part of this, because I would have dropped them like a hot potato a long time ago.”

    — client's daughter, on why she hasn't given up on the process

    — client's daughter, on why she hasn't given up on the process

    4 days ago
    4 days ago

    We had no life until you came into the picture, [Hera].”

    We had no life until you came into the picture, [Hera].”

    — client's daughter, on the difficulty of dealing with scheduling and hold times before [Hera]'s help

    — client's daughter, on the difficulty of dealing with scheduling and hold times before [Hera]'s help

    4 days ago
    4 days ago

    Why aren't you calling those amazing girls a hera?”

    Why aren't you calling those amazing girls a hera?”

    — client's friend, as recalled by client while searching for senior care options

    — client's friend, as recalled by client while searching for senior care options

    4 days ago
    4 days ago

    Okay, you did everything right, because I didn't want to spring on her.”

    Okay, you did everything right, because I didn't want to spring on her.”

    — client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs

    — client, praising how [Hera] briefed the new caregiver about his wheelchair transport needs

    5 days ago
    5 days ago

    You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”

    You tell your supervisor you're wonderful, you're kind, you're caring, you're terrific. You make the agency look great.”

    — client, praising [Hera] care manager's help to her supervisor

    — client, praising [Hera] care manager's help to her supervisor

    5 days ago
    5 days ago

    I rave about you to everybody, and... You're so helpful. Really.”

    I rave about you to everybody, and... You're so helpful. Really.”

    — client, praising [Hera]'s care

    — client, praising [Hera]'s care

    5 days ago
    5 days ago

    No, it's given me comfort already that you've called.”

    No, it's given me comfort already that you've called.”

    — client

    — client

    5 days ago
    5 days ago

    This is why you are a blessing to us”

    This is why you are a blessing to us”

    — client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage

    — client's daughter, describing how [Hera] being heard as her mother's care manager helped get doctors to engage

    5 days ago
    5 days ago

    I wouldn't be able to survive without you, to tell you.”

    I wouldn't be able to survive without you, to tell you.”

    — client, expressing appreciation for [Hera]'s help

    — client, expressing appreciation for [Hera]'s help

    5 days ago
    5 days ago

    I'm grateful for everything you've done for me.”

    I'm grateful for everything you've done for me.”

    — client, thanking [Hera] for her help

    — client, thanking [Hera] for her help

    5 days ago
    5 days ago

    I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”

    I was so thankful to receive your call because I didn't know what I was going to do about trying to figure everything out. So, thank you so much, I really appreciate it.”

    — client, leaving voicemail after [Hera] called to help schedule care

    — client, leaving voicemail after [Hera] called to help schedule care

    5 days ago
    5 days ago

    You're patient, you're understanding, and you're wonderful.”

    You're patient, you're understanding, and you're wonderful.”

    — client, praising [Hera]'s care

    — client, praising [Hera]'s care

    6 days ago
    6 days ago

    I can't praise you enough.”

    I can't praise you enough.”

    — client, praising [Hera]'s help coordinating her home care hours

    — client, praising [Hera]'s help coordinating her home care hours

    6 days ago
    6 days ago

    That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”

    That is extremely helpful for me to hear. I wanted to know, like, where am I not seeing? And I think you… you have seen where we haven't seen yet, so…”

    — client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care

    — client's daughter, after [Hera] laid out realistic risks and scenarios for her father's care

    6 days ago
    6 days ago

    I really appreciate these phone calls.”

    I really appreciate these phone calls.”

    — client, mid-call, about [Hera]'s check-in calls

    — client, mid-call, about [Hera]'s check-in calls

    6 days ago
    6 days ago

    Are you kidding? I think you're amazing.”

    Are you kidding? I think you're amazing.”

    — client, when asked if she felt confident about the service

    — client, when asked if she felt confident about the service

    6 days ago
    6 days ago

    Thank you for helping me keep him in.”

    Thank you for helping me keep him in.”

    — client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early

    — client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early

    1 week ago
    1 week ago

    This really is a game changer”

    This really is a game changer”

    — hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options

    — hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options

    1 week ago
    1 week ago

    You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”

    You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”

    — client, praising help arranging transportation for his doctor's appointment

    — client, praising help arranging transportation for his doctor's appointment

    1 week ago
    1 week ago

    If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”

    If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”

    — client, praising help arranging transportation for his pre-surgery evaluation appointment

    — client, praising help arranging transportation for his pre-surgery evaluation appointment

    1 week ago
    1 week ago

    [Hera]'s been on top of it, I mean, she can only do as much as she can do”

    [Hera]'s been on top of it, I mean, she can only do as much as she can do”

    — client's niece, reassuring uncle about [Hera]'s efforts

    — client's niece, reassuring uncle about [Hera]'s efforts

    1 week ago
    1 week ago

  • If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”

    If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”

    — client, praising [Hera]'s help arranging her discharge and home care

    — client, praising [Hera]'s help arranging her discharge and home care

    1 hour ago
    1 hour ago

    This is so great. We're so grateful for this. This is really wonderful. Thank you.”

    This is so great. We're so grateful for this. This is really wonderful. Thank you.”

    — client's wife, after [Hera] laid out the care plan

    — client's wife, after [Hera] laid out the care plan

    2 hours ago
    2 hours ago

    You are an angel, and you did superlative work.”

    You are an angel, and you did superlative work.”

    — client, after discharge from hospital

    — client, after discharge from hospital

    3 hours ago
    3 hours ago

    I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”

    I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”

    — client, on getting settled into a new room

    — client, on getting settled into a new room

    4 hours ago
    4 hours ago

    So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”

    So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”

    — client, after seeing new specialist she was referred to

    — client, after seeing new specialist she was referred to

    6 hours ago
    6 hours ago

    This is a great organization. That's really helpful.”

    This is a great organization. That's really helpful.”

    — client's family member

    — client's family member

    6 hours ago
    6 hours ago

    You know, you guys have been on top of everything, and we appreciate that.”

    You know, you guys have been on top of everything, and we appreciate that.”

    — client's husband

    — client's husband

    7 hours ago
    7 hours ago

    I'm so happy that I have you to worry about.”

    I'm so happy that I have you to worry about.”

    — client, appreciating [Hera]'s care and check-ins

    — client, appreciating [Hera]'s care and check-ins

    7 hours ago
    7 hours ago

    Great relief, to be honest.”

    Great relief, to be honest.”

    — client, reacting to learning she would have a dedicated care manager

    — client, reacting to learning she would have a dedicated care manager

    8 hours ago
    8 hours ago

    I think you're filling a gap that everybody needs.”

    I think you're filling a gap that everybody needs.”

    — client, praising [Hera]'s care coordination service

    — client, praising [Hera]'s care coordination service

    8 hours ago
    8 hours ago

    Anyway, she found you. That was number one. That is superb.”

    Anyway, she found you. That was number one. That is superb.”

    — client, praising the aide who connected her with [Hera]

    — client, praising the aide who connected her with [Hera]

    9 hours ago
    9 hours ago

    I really appreciate that you, called back. That's really kind of you, after a busy day, to then, think of this to call back. That's really, really kind.”

    I really appreciate that you, called back. That's really kind of you, after a busy day, to then, think of this to call back. That's really, really kind.”

    — client, thanking [Hera] for returning her call despite a busy day

    — client, thanking [Hera] for returning her call despite a busy day

    1 day ago
    1 day ago

    You helped me a great deal in many different areas. I appreciate it very much.”

    You helped me a great deal in many different areas. I appreciate it very much.”

    — client

    — client

    1 day ago
    1 day ago

    Just being able to talk to you, and that you're knowledgeable also with all these things means so much. It means everything.”

    Just being able to talk to you, and that you're knowledgeable also with all these things means so much. It means everything.”

    — client's sister, praising [Hera]'s knowledge and support

    — client's sister, praising [Hera]'s knowledge and support

    1 day ago
    1 day ago

    Coming in the picture helped a lot in terms of the communication.”

    Coming in the picture helped a lot in terms of the communication.”

    — contact at partner health plan, praising [Hera]'s involvement with the case

    — contact at partner health plan, praising [Hera]'s involvement with the case

    1 day ago
    1 day ago

    The thing that you're great about is you never make anyone feel like they've done something wrong”

    The thing that you're great about is you never make anyone feel like they've done something wrong”

    — client, praising how [Hera] handles family situations

    — client, praising how [Hera] handles family situations

    1 day ago
    1 day ago

    Every day, you gain my confidence more and more.”

    Every day, you gain my confidence more and more.”

    — client's daughter, speaking to [Hera]

    — client's daughter, speaking to [Hera]

    1 day ago
    1 day ago

    Canceling tomorrow was huge for me.”

    Canceling tomorrow was huge for me.”

    — client's daughter, after [Hera] handled an appointment cancellation

    — client's daughter, after [Hera] handled an appointment cancellation

    1 day ago
    1 day ago

    I mean, all you do, I mean, not only for me, for all the sad people like me, for all you help, and I hope they give you all the appreciation that you deserve.”

    I mean, all you do, I mean, not only for me, for all the sad people like me, for all you help, and I hope they give you all the appreciation that you deserve.”

    — client's wife, praising ongoing care coordination

    — client's wife, praising ongoing care coordination

    1 day ago
    1 day ago

    Because you really know how to do it, and you're right getting it done. I'm very pleased.”

    Because you really know how to do it, and you're right getting it done. I'm very pleased.”

    — client, praising [Hera]'s handling of care arrangements

    — client, praising [Hera]'s handling of care arrangements

    1 day ago
    1 day ago

    This is excellent as it is. It's much better than I could have been.”

    This is excellent as it is. It's much better than I could have been.”

    — client, on the arrangements [Hera] made

    — client, on the arrangements [Hera] made

    1 day ago
    1 day ago

    Just have somebody like you to talk to, and… go through the stuff.”

    Just have somebody like you to talk to, and… go through the stuff.”

    — client, reflecting on getting help sorting through paperwork and tasks

    — client, reflecting on getting help sorting through paperwork and tasks

    3 days ago
    3 days ago

    You did such a wonderful job in getting [the caregiver] for me this morning. I appreciate that, and thank you.”

    You did such a wonderful job in getting [the caregiver] for me this morning. I appreciate that, and thank you.”

    — client, praising [Hera] for arranging a caregiver that morning

    — client, praising [Hera] for arranging a caregiver that morning

    4 days ago
    4 days ago

    Well, that's a really lovely thing, because I know you don't have to do that, and I do appreciate it, because you're right, I do.”

    Well, that's a really lovely thing, because I know you don't have to do that, and I do appreciate it, because you're right, I do.”

    — client's wife, after [Hera] arranged home aide services

    — client's wife, after [Hera] arranged home aide services

    4 days ago
    4 days ago

    I want you to know I do appreciate you. I appreciate the work you've done. I appreciate your attitude.”

    I want you to know I do appreciate you. I appreciate the work you've done. I appreciate your attitude.”

    — client

    — client

    4 days ago
    4 days ago

    I seriously don't know what I would have done.”

    I seriously don't know what I would have done.”

    — client, reflecting on [Hera]'s help

    — client, reflecting on [Hera]'s help

    4 days ago
    4 days ago

    I don't think I… I cannot do it without you”

    I don't think I… I cannot do it without you”

    — client, overwhelmed by the diagnostic process

    — client, overwhelmed by the diagnostic process

    4 days ago
    4 days ago

    Your organization is just… it's so wonderful.”

    Your organization is just… it's so wonderful.”

    — client's sister

    — client's sister

    4 days ago
    4 days ago

    I mean, you've connected everything for me”

    I mean, you've connected everything for me”

    — client, describing help with paperwork and benefits applications

    — client, describing help with paperwork and benefits applications

    4 days ago
    4 days ago

    To have someone like you assist us with this, you know? I can't express enough gratitude for your help.”

    To have someone like you assist us with this, you know? I can't express enough gratitude for your help.”

    — client's son

    — client's son

    4 days ago
    4 days ago

    This has been terrific. This is more information than I've gotten”

    This has been terrific. This is more information than I've gotten”

    — client, after reviewing benefit options discussed on the call

    — client, after reviewing benefit options discussed on the call

    4 days ago
    4 days ago

    I love your services, and I don't know what I would do without you”

    I love your services, and I don't know what I would do without you”

    — client, discussing aide agency's poor communication

    — client, discussing aide agency's poor communication

    4 days ago
    4 days ago

    Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”

    Yeah, and I… listen, [Hera], this really helps me. Thank you very much.”

    — client, after [Hera] arranged an emergency caregiver for the next day

    — client, after [Hera] arranged an emergency caregiver for the next day

    5 days ago
    5 days ago

    You have always been there for us.”

    You have always been there for us.”

    — client's daughter

    — client's daughter

    5 days ago
    5 days ago

    She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”

    She's helped me out a lot, my caseworker. She's like a… she's like my daughter.”

    — client, describing [Hera] to the medical records rep

    — client, describing [Hera] to the medical records rep

    5 days ago
    5 days ago

    I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”

    I so appreciate your calling and keeping in touch. As I said, I still don't know how I got connected with you guys, but I feel like that's a bit of a blessing.”

    — client

    — client

    5 days ago
    5 days ago

    You could call, because you do an excellent job.”

    You could call, because you do an excellent job.”

    — client, agreeing to have [Hera] call the transportation office on his behalf

    — client, agreeing to have [Hera] call the transportation office on his behalf

    5 days ago
    5 days ago

    The truth is, you are, in my corner, and that's wonderful”

    The truth is, you are, in my corner, and that's wonderful”

    — client, praising [Hera]'s support

    — client, praising [Hera]'s support

    5 days ago
    5 days ago

    If you hadn't gotten this information, I'd still be wandering around in the wilderness.”

    If you hadn't gotten this information, I'd still be wandering around in the wilderness.”

    — client, on getting guidance from [Hera] amid a health crisis

    — client, on getting guidance from [Hera] amid a health crisis

    5 days ago
    5 days ago

    I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”

    I think you're a gift to me from a universe otherwise gone pretty mad. You're a gift to me.”

    — client, reflecting on the support and connection [Hera] provides

    — client, reflecting on the support and connection [Hera] provides

    5 days ago
    5 days ago

    It's so wonderful to work with you.”

    It's so wonderful to work with you.”

    — client, praising [Hera]'s help coordinating her home care hours

    — client, praising [Hera]'s help coordinating her home care hours

    6 days ago
    6 days ago

    I think I'm handling things really well, and your support is really important to me. So, thank you again.”

    I think I'm handling things really well, and your support is really important to me. So, thank you again.”

    — client, reflecting on preparing for an upcoming appointment

    — client, reflecting on preparing for an upcoming appointment

    6 days ago
    6 days ago

    You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”

    You've done nothing but try to keep it cohesive, and, and maintain the communication of which you're excellent at.”

    — client, praising [Hera]'s handling of his mother's care coordination

    — client, praising [Hera]'s handling of his mother's care coordination

    6 days ago
    6 days ago

    You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”

    You made a difference. I'm so glad that I got you, because not everybody is as patient to listen to stories.”

    — client, thanking [Hera] for her patience

    — client, thanking [Hera] for her patience

    6 days ago
    6 days ago

    I wouldn't hire you if you weren't competent.”

    I wouldn't hire you if you weren't competent.”

    — client, while [Hera] was faxing his sister's paperwork on his behalf

    — client, while [Hera] was faxing his sister's paperwork on his behalf

    6 days ago
    6 days ago

    Thank you so much, you're really a lifesaver, and I appreciate it.”

    Thank you so much, you're really a lifesaver, and I appreciate it.”

    — client's cousin, at end of call

    — client's cousin, at end of call

    1 week ago
    1 week ago

    I think it's great you got her out of that apartment.”

    I think it's great you got her out of that apartment.”

    — client's relative, praising efforts to move client out of a troubled living situation

    — client's relative, praising efforts to move client out of a troubled living situation

    1 week ago
    1 week ago

    If it wasn't for you, I wouldn't have been able to go to assessor rides today.”

    If it wasn't for you, I wouldn't have been able to go to assessor rides today.”

    — client, praising help getting to his assessment appointment

    — client, praising help getting to his assessment appointment

    1 week ago
    1 week ago

    I did read the whole thing, and I wouldn't change anything. It was perfect.”

    I did read the whole thing, and I wouldn't change anything. It was perfect.”

    — client, praising the document [Hera] prepared for his doctor

    — client, praising the document [Hera] prepared for his doctor

    1 week ago
    1 week ago

    Oh my gosh, you're awesome! This is great, what a great service!”

    Oh my gosh, you're awesome! This is great, what a great service!”

    — client's daughter, after learning calls with doctors are recorded and can be summarized for her

    — client's daughter, after learning calls with doctors are recorded and can be summarized for her

    1 week ago
    1 week ago

Barbara's story

Barbara's story

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

  1. They have Original Medicare (not Medicare Advantage)

  2. They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, or Georgia

  3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and

doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.