Let your parents age their way.

Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.

90% of clients pay $0 out of pocket

Talk to Hera

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Meet our Heroes

A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L

social worker

Khalie L

registered nurse

Samantha S

social worker

Taylor W

social worker

Isha P

registered nurse

Yaakov F

physical therapist

Emily B

social worker

Noni R

registered nurse

Sarah S

hero

Shayna C

social worker

Rebecca G

registered nurse

Jacinda S

social worker

Samantha N

social worker

Felicia L

social worker

Tiffany N

hero

Meagan S

registered nurse

Justina G

registered nurse

Stephanie Q

registered nurse

Tina M

social worker

Sarah G

social worker

Shaneka S

social worker

Amanda O

social worker

Emmanuel M

social worker

Imani A

registered nurse

Katie Dowell

registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.

How it works

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

What our families say

Oh my god, that alone makes you guys worth your weight in gold.”
Oh my god, that alone makes you guys worth your weight in gold.”
— client, after learning [Hera] can do pre-interviews for in-home aides
— client, after learning [Hera] can do pre-interviews for in-home aides
2 hours ago
2 hours ago
“
I told you, she's yours, you handled that very well.”
I told you, she's yours, you handled that very well.”
— client, after her doctor's office called to confirm [Hera] was handling her case
— client, after her doctor's office called to confirm [Hera] was handling her case
3 hours ago
3 hours ago
“
You are, you're a godsend, and we reinforce each other.”
You are, you're a godsend, and we reinforce each other.”
— client's brother, praising [Hera]'s support in managing his brother's care
— client's brother, praising [Hera]'s support in managing his brother's care
3 hours ago
3 hours ago
“
Thank you so much for being so attentive to everything.”
Thank you so much for being so attentive to everything.”
— client
— client
5 hours ago
5 hours ago
“
What you're doing, it's unbelievable.”
What you're doing, it's unbelievable.”
— client, praising [Hera]'s work
— client, praising [Hera]'s work
5 hours ago
5 hours ago
“
I really appreciate it, everything that your association has done”
I really appreciate it, everything that your association has done”
— client, after being told about discharge date
— client, after being told about discharge date
7 hours ago
7 hours ago
“
You've been phenomenal, thank you, thank you, thank you, yeah, thank you”
You've been phenomenal, thank you, thank you, thank you, yeah, thank you”
— client, praising [Hera]'s help at the end of the call
— client, praising [Hera]'s help at the end of the call
1 day ago
1 day ago
“
You sound like the real deal”
You sound like the real deal”
— client's husband, comparing [Hera] favorably to other organizations that didn't show up for them
— client's husband, comparing [Hera] favorably to other organizations that didn't show up for them
1 day ago
1 day ago
“
You're wonderful, you have such patience.”
You're wonderful, you have such patience.”
— client, while being walked through setting up a video call
— client, while being walked through setting up a video call
1 day ago
1 day ago
“
Well, you do a good job of it.”
Well, you do a good job of it.”
— client, responding to [Hera] saying her job is to gently nag her about care tasks
— client, responding to [Hera] saying her job is to gently nag her about care tasks
1 day ago
1 day ago
“
Yep, you guys are the navigators in what we're dealing with”
Yep, you guys are the navigators in what we're dealing with”
— client's son, summing up [Hera]'s role in coordinating care
— client's son, summing up [Hera]'s role in coordinating care
1 day ago
1 day ago
“
You are as always incredible”
You are as always incredible”
— client, praising [Hera] at end of call
— client, praising [Hera] at end of call
2 days ago
2 days ago
“
And you did good research.”
And you did good research.”
— client, praising research [Hera] did on a referral service
— client, praising research [Hera] did on a referral service
2 days ago
2 days ago
“
Find the information about the hospital, that's a big help.”
Find the information about the hospital, that's a big help.”
— client, referring to [Hera] tracking down info for hospital bed pickup
— client, referring to [Hera] tracking down info for hospital bed pickup
2 days ago
2 days ago
“
That really needed to happen, and I needed your help, so thank you.”
That really needed to happen, and I needed your help, so thank you.”
— client's relative, after [Hera] arranged urgent hospital follow-up for discharge planning
— client's relative, after [Hera] arranged urgent hospital follow-up for discharge planning
4 days ago
4 days ago
“
Oh, gosh, thank you! That would be the impetus that I need.”
Oh, gosh, thank you! That would be the impetus that I need.”
— client, after [Hera] offers to arrange an occupational therapy referral and appointment
— client, after [Hera] offers to arrange an occupational therapy referral and appointment
4 days ago
4 days ago
“
Your diligence is brilliant, thank you.”
Your diligence is brilliant, thank you.”
— client, praising [Hera]'s thoroughness in coordinating his care
— client, praising [Hera]'s thoroughness in coordinating his care
5 days ago
5 days ago
“
I mean, I love your help, it's wonderful, just being there.”
I mean, I love your help, it's wonderful, just being there.”
— client
— client
5 days ago
5 days ago
“
Oh, my gosh, you are a blessing.”
Oh, my gosh, you are a blessing.”
— client's daughter, after [Hera] helped complete mother's transportation form
— client's daughter, after [Hera] helped complete mother's transportation form
5 days ago
5 days ago
“
You've done a lot, [Hera].”
You've done a lot, [Hera].”
— client, acknowledging [Hera]'s efforts helping her file a complaint
— client, acknowledging [Hera]'s efforts helping her file a complaint
5 days ago
5 days ago
“
It all went so smooth and easy. When it could not have.”
It all went so smooth and easy. When it could not have.”
— client's daughter, about coordination of home health aides
— client's daughter, about coordination of home health aides
5 days ago
5 days ago
“
And it has blossomed, and I'm very, very happy about that.”
And it has blossomed, and I'm very, very happy about that.”
— client, referring to [Hera]'s help getting her into a meal delivery program
— client, referring to [Hera]'s help getting her into a meal delivery program
5 days ago
5 days ago
“
I know nobody can help. Only you.”
I know nobody can help. Only you.”
— client, voicemail expressing trust in [Hera]'s help
— client, voicemail expressing trust in [Hera]'s help
5 days ago
5 days ago
“
Because you save people's lives.”
Because you save people's lives.”
— client, voicemail praising [Hera]'s care
— client, voicemail praising [Hera]'s care
5 days ago
5 days ago
“
Thank you so much. For all your hard work.”
Thank you so much. For all your hard work.”
— client, after [Hera] helped get her approved for a meal delivery program
— client, after [Hera] helped get her approved for a meal delivery program
5 days ago
5 days ago
“
I have been accepted. And thanks to you and all your hard work.”
I have been accepted. And thanks to you and all your hard work.”
— client, after [Hera] helped get her approved for a meal delivery program
— client, after [Hera] helped get her approved for a meal delivery program
5 days ago
5 days ago
“
Thank you for… Being in my corner, I appreciate it.”
Thank you for… Being in my corner, I appreciate it.”
— client, thanking [Hera] for ongoing support
— client, thanking [Hera] for ongoing support
6 days ago
6 days ago
“
I just want to let you know, thank you so much for that prayer that day.”
I just want to let you know, thank you so much for that prayer that day.”
— client, thanking [Hera] for praying with him during a difficult emotional moment
— client, thanking [Hera] for praying with him during a difficult emotional moment
6 days ago
6 days ago
“
You made my day. You made my day. Good, good, good.”
You made my day. You made my day. Good, good, good.”
— client, after [Hera] found out her sister would still get the maximum daily insurance benefit regardless of hours worked
— client, after [Hera] found out her sister would still get the maximum daily insurance benefit regardless of hours worked
6 days ago
6 days ago
“
I always feel better after I speak to you, so thank you for that.”
I always feel better after I speak to you, so thank you for that.”
— client
— client
6 days ago
6 days ago
“
Thank you, [Hera]. Hard work, hard work, girl.”
Thank you, [Hera]. Hard work, hard work, girl.”
— client's family member, praising [Hera] after securing long-term care plan approval
— client's family member, praising [Hera] after securing long-term care plan approval
1 week ago
1 week ago
“
You guys just keep proving, you know, you're wonderful, and I appreciate it.”
You guys just keep proving, you know, you're wonderful, and I appreciate it.”
— hospital social worker
— hospital social worker
1 week ago
1 week ago
“
I feel so alone in this, and you have been there, and I appreciate it.”
I feel so alone in this, and you have been there, and I appreciate it.”
— client's wife
— client's wife
1 week ago
1 week ago
“
I'm just telling you, you're the only person that was ever humane.”
I'm just telling you, you're the only person that was ever humane.”
— client, amid frustration with other providers
— client, amid frustration with other providers
1 week ago
1 week ago
“
But you save me all the time. And you come in my difficult time all the time.”
But you save me all the time. And you come in my difficult time all the time.”
— client, speaking to [Hera] during a distressing evening
— client, speaking to [Hera] during a distressing evening
1 week ago
1 week ago
“
You're very good at knocking them over.”
You're very good at knocking them over.”
— client, praising [Hera] for resolving the obstacles he's hit trying to get care for his wife
— client, praising [Hera] for resolving the obstacles he's hit trying to get care for his wife
1 week ago
1 week ago
“
I must say, it calms me down when you call and I hear your voice.”
I must say, it calms me down when you call and I hear your voice.”
— client
— client
1 week ago
1 week ago
“
There's pros and cons that you laid out, you know, beautifully in your summary.”
There's pros and cons that you laid out, you know, beautifully in your summary.”
— client, praising comparison summary of care options
— client, praising comparison summary of care options
1 week ago
1 week ago
“
It's definitely helpful”
It's definitely helpful”
— client, describing the support she's gotten from [Hera]
— client, describing the support she's gotten from [Hera]
1 week ago
1 week ago
“
Oh, that would be amazing, thank you.”
Oh, that would be amazing, thank you.”
— client's daughter, after [Hera] offered to call her father to remind him about physical therapy appointments
— client's daughter, after [Hera] offered to call her father to remind him about physical therapy appointments
1 week ago
1 week ago
“
Yeah, yeah, I really appreciate your compassion.”
Yeah, yeah, I really appreciate your compassion.”
— client's sister, after [Hera] expressed sympathy for the client's situation
— client's sister, after [Hera] expressed sympathy for the client's situation
1 week ago
1 week ago
“
Well, I learned from the best.”
Well, I learned from the best.”
— client, praising [Hera] for helping him learn how to navigate the hospital system to keep seeing the same physical therapist
— client, praising [Hera] for helping him learn how to navigate the hospital system to keep seeing the same physical therapist
1 week ago
1 week ago
“
And I know your backup, which is wonderful.”
And I know your backup, which is wonderful.”
— client, praising [Hera]'s backup coverage
— client, praising [Hera]'s backup coverage
1 week ago
1 week ago
“
Thank you so much, [Hera]. You're really amazing, and I appreciate all of this.”
Thank you so much, [Hera]. You're really amazing, and I appreciate all of this.”
— client's wife, after [Hera] offered detailed guidance on his care
— client's wife, after [Hera] offered detailed guidance on his care
1 week ago
1 week ago
“
I have you, and you're great. Thank goodness”
I have you, and you're great. Thank goodness”
— client, amid frustration over unrelated paperwork and logistics issues
— client, amid frustration over unrelated paperwork and logistics issues
1 week ago
1 week ago
“
Thank you. I have such a great team. I'm so blessed.”
Thank you. I have such a great team. I'm so blessed.”
— client, praising her care team
— client, praising her care team
1 week ago
1 week ago
“
Very efficient, yeah.”
Very efficient, yeah.”
— client, after [Hera] arranged for medication to be picked up and delivered
— client, after [Hera] arranged for medication to be picked up and delivered
1 week ago
1 week ago
“
I think you are… yes, a hero.”
I think you are… yes, a hero.”
— client, after [Hera] offers to set up a call to coordinate urgent in-home care
— client, after [Hera] offers to set up a call to coordinate urgent in-home care
1 week ago
1 week ago
“
That's phenomenal.”
That's phenomenal.”
— client, reacting to [Hera] finding a free donation program for her nutritional supplies
— client, reacting to [Hera] finding a free donation program for her nutritional supplies
1 week ago
1 week ago
“
I'll tell you, [Hera], you're the best thing that happened so far.”
I'll tell you, [Hera], you're the best thing that happened so far.”
— client
— client
1 week ago
1 week ago
“

I know that I have somebody I can depend on, and that is you.”
I know that I have somebody I can depend on, and that is you.”
— client
— client
3 hours ago
3 hours ago
“
He's got the best care that he can have, and we're... we're good.”
He's got the best care that he can have, and we're... we're good.”
— client's brother, reflecting on the quality of care [Hera] helps provide
— client's brother, reflecting on the quality of care [Hera] helps provide
3 hours ago
3 hours ago
“
I appreciate the request you're putting in and advocating for us.”
I appreciate the request you're putting in and advocating for us.”
— client, on [Hera]'s advocacy with home care agencies
— client, on [Hera]'s advocacy with home care agencies
4 hours ago
4 hours ago
“
Thank you so much for keeping after that.”
Thank you so much for keeping after that.”
— client, thanking [Hera] for following up on an insurance refund
— client, thanking [Hera] for following up on an insurance refund
5 hours ago
5 hours ago
“
You sound like an incredibly kind and very knowing person”
You sound like an incredibly kind and very knowing person”
— client, describing [Hera]
— client, describing [Hera]
7 hours ago
7 hours ago
“
Thank you for all you do for me”
Thank you for all you do for me”
— client, leaving a voicemail message
— client, leaving a voicemail message
7 hours ago
7 hours ago
“
You've gone above and beyond to help us.”
You've gone above and beyond to help us.”
— client's wife, praising ongoing support during husband's hospitalization
— client's wife, praising ongoing support during husband's hospitalization
1 day ago
1 day ago
“
I know, I know what you're doing, and I'm so appreciative.”
I know, I know what you're doing, and I'm so appreciative.”
— client's son, after [Hera] explains her approach to supporting his mother
— client's son, after [Hera] explains her approach to supporting his mother
1 day ago
1 day ago
“
It was really thorough, and much appreciated, as I think I expressed.”
It was really thorough, and much appreciated, as I think I expressed.”
— client, about the planning guide [Hera] created for him
— client, about the planning guide [Hera] created for him
1 day ago
1 day ago
“
Nobody, like, nobody was listening to me until [Hera] came into the picture.”
Nobody, like, nobody was listening to me until [Hera] came into the picture.”
— client, describing getting help with her housing accommodation issues
— client, describing getting help with her housing accommodation issues
1 day ago
1 day ago
“
I love the fact and appreciate the fact that you're so candid with me.”
I love the fact and appreciate the fact that you're so candid with me.”
— client's daughter, praising [Hera]'s honesty about a problematic pharmacy
— client's daughter, praising [Hera]'s honesty about a problematic pharmacy
2 days ago
2 days ago
“
Yay! Yes! You do everything!”
Yay! Yes! You do everything!”
— client, praising [Hera] for handling her appointments and care arrangements
— client, praising [Hera] for handling her appointments and care arrangements
2 days ago
2 days ago
“
God, he's so efficient, I love it.”
God, he's so efficient, I love it.”
— client, praising care manager's efficiency in tracking his medications
— client, praising care manager's efficiency in tracking his medications
2 days ago
2 days ago
“
More than a pleasure, because finally I feel as if I have hope.”
More than a pleasure, because finally I feel as if I have hope.”
— client, after care assessment call
— client, after care assessment call
3 days ago
3 days ago
“
You were so instrumental in me getting this…”
You were so instrumental in me getting this…”
— client, about [Hera] helping her secure home care help
— client, about [Hera] helping her secure home care help
4 days ago
4 days ago
“
Thank you so much, [Hera]. You're a lifesaver.”
Thank you so much, [Hera]. You're a lifesaver.”
— client's son, after update on home health and meal delivery arrangements
— client's son, after update on home health and meal delivery arrangements
5 days ago
5 days ago
“
You definitely helped, made a huge difference, so…”
You definitely helped, made a huge difference, so…”
— client, thanking [Hera] for her help with scheduling care
— client, thanking [Hera] for her help with scheduling care
5 days ago
5 days ago
“
Except you! You're taking all my problems on, so I appreciate it so much.”
Except you! You're taking all my problems on, so I appreciate it so much.”
— client, contrasting [Hera] with others who can't handle her problems
— client, contrasting [Hera] with others who can't handle her problems
5 days ago
5 days ago
“
The letter is beautiful. You write so well.”
The letter is beautiful. You write so well.”
— client, praising a letter [Hera] drafted for her complaint
— client, praising a letter [Hera] drafted for her complaint
5 days ago
5 days ago
“
You're fantastic, and, you know, you really do a lot”
You're fantastic, and, you know, you really do a lot”
— client's family member, recounting what he told another patient's healthcare proxy about [Hera]'s care
— client's family member, recounting what he told another patient's healthcare proxy about [Hera]'s care
5 days ago
5 days ago
“
Therefore, you guys have been the best, resource I've had, and everything.”
Therefore, you guys have been the best, resource I've had, and everything.”
— client, on [Hera]'s help navigating his mother's home care agency
— client, on [Hera]'s help navigating his mother's home care agency
5 days ago
5 days ago
“
Thank you for all your hard work. It paid off. You did a fabulous job.”
Thank you for all your hard work. It paid off. You did a fabulous job.”
— client, after [Hera] helped her get accepted into a meal delivery program
— client, after [Hera] helped her get accepted into a meal delivery program
5 days ago
5 days ago
“
You're just my angel, and I know you will help me”
You're just my angel, and I know you will help me”
— client, leaving a voicemail asking for help
— client, leaving a voicemail asking for help
5 days ago
5 days ago
“
I really don't know what I would do without you. I really don't know.”
I really don't know what I would do without you. I really don't know.”
— client
— client
5 days ago
5 days ago
“
You are the one person that has helped so much”
You are the one person that has helped so much”
— client, praising [Hera]'s help getting her approved for a meal delivery program
— client, praising [Hera]'s help getting her approved for a meal delivery program
5 days ago
5 days ago
“
I appreciate your help, you have no idea.”
I appreciate your help, you have no idea.”
— client's daughter
— client's daughter
6 days ago
6 days ago
“
Very glad you're back, because you're very helpful. Thank you so much.”
Very glad you're back, because you're very helpful. Thank you so much.”
— client, after [Hera] returned from vacation
— client, after [Hera] returned from vacation
6 days ago
6 days ago
“
Thank you for being such a... such a wonderful person and putting up with me.”
Thank you for being such a... such a wonderful person and putting up with me.”
— client, amid confusion learning to use a new phone
— client, amid confusion learning to use a new phone
6 days ago
6 days ago
“
[Hera], thank you as always for all your amazing help.”
[Hera], thank you as always for all your amazing help.”
— client's son, thanking [Hera] at the end of the call for ongoing assistance
— client's son, thanking [Hera] at the end of the call for ongoing assistance
6 days ago
6 days ago
“
I don't know what I would do if you weren't there.”
I don't know what I would do if you weren't there.”
— client
— client
6 days ago
6 days ago
“
Very, very caring, and you work... Very hard. I mean, you really work hard.”
Very, very caring, and you work... Very hard. I mean, you really work hard.”
— client, praising care manager's dedication
— client, praising care manager's dedication
1 week ago
1 week ago
“
You've been holding my hand really nicely, I appreciate it.”
You've been holding my hand really nicely, I appreciate it.”
— client's wife, thanking [Hera] for help managing paperwork and appointments
— client's wife, thanking [Hera] for help managing paperwork and appointments
1 week ago
1 week ago
“
I appreciate all your hard work, that's all I was gonna say.”
I appreciate all your hard work, that's all I was gonna say.”
— client's wife, praising [Hera]'s care coordination
— client's wife, praising [Hera]'s care coordination
1 week ago
1 week ago
“
I do appreciate your intervention in my behalf greatly.”
I do appreciate your intervention in my behalf greatly.”
— client, thanking [Hera] for stepping in on her behalf with her care issue
— client, thanking [Hera] for stepping in on her behalf with her care issue
1 week ago
1 week ago
“
This is my angel. This is person who saved me.”
This is my angel. This is person who saved me.”
— client, describing how much [Hera]'s help has meant to her
— client, describing how much [Hera]'s help has meant to her
1 week ago
1 week ago
“
I'm so glad you all are there.”
I'm so glad you all are there.”
— client, after [Hera] arranged affordable transportation for her medical appointment
— client, after [Hera] arranged affordable transportation for her medical appointment
1 week ago
1 week ago
“
I must say I'm a lot less depressed talking to you.”
I must say I'm a lot less depressed talking to you.”
— client
— client
1 week ago
1 week ago
“
Now I learned something. That's the biggest help you can be.”
Now I learned something. That's the biggest help you can be.”
— client, after [Hera] helped enlarge the font on her care plan document
— client, after [Hera] helped enlarge the font on her care plan document
1 week ago
1 week ago
“
The little thing… yeah, that was impressive.”
The little thing… yeah, that was impressive.”
— client, reacting to a planning document [Hera] prepared for her
— client, reacting to a planning document [Hera] prepared for her
1 week ago
1 week ago
“
Well, you are such a big help, I can't tell you. I can't tell you enough.”
Well, you are such a big help, I can't tell you. I can't tell you enough.”
— client's sister, thanking [Hera] for help navigating the client's situation
— client's sister, thanking [Hera] for help navigating the client's situation
1 week ago
1 week ago
“
Thank you, you're the only one that gets me results.”
Thank you, you're the only one that gets me results.”
— client, thanking [Hera] for following up on her case
— client, thanking [Hera] for following up on her case
1 week ago
1 week ago
“
And everything you've done for me with helping me out, I really appreciate it.”
And everything you've done for me with helping me out, I really appreciate it.”
— client, amid frustration with home care agency
— client, amid frustration with home care agency
1 week ago
1 week ago
“
I will print out this list, this wonderful list you gave me.”
I will print out this list, this wonderful list you gave me.”
— client, referring to resource list [Hera] provided
— client, referring to resource list [Hera] provided
1 week ago
1 week ago
“
Thousand times, thank you for your care. For your help, for everything.”
Thousand times, thank you for your care. For your help, for everything.”
— client, after [Hera] arranged in-home care help for her
— client, after [Hera] arranged in-home care help for her
1 week ago
1 week ago
“
Thank you so much. You have emergency saved my life once again.”
Thank you so much. You have emergency saved my life once again.”
— client, after [Hera] helped him find the right department and phone number for his tax issue
— client, after [Hera] helped him find the right department and phone number for his tax issue
1 week ago
1 week ago
“
I know you're a godsend, and you've been very helpful”
I know you're a godsend, and you've been very helpful”
— client, while discussing how overwhelmed she feels with tasks
— client, while discussing how overwhelmed she feels with tasks
1 week ago
1 week ago
“
You've done more for me than all these people put together already”
You've done more for me than all these people put together already”
— client, referring to [Hera]'s help compared to her medical providers
— client, referring to [Hera]'s help compared to her medical providers
1 week ago
1 week ago
“
You know so much information about everything.”
You know so much information about everything.”
— client, praising [Hera]'s research into insurance and resources
— client, praising [Hera]'s research into insurance and resources
1 week ago
1 week ago
“
You work so late? You work a lot of hours, you're a really hard worker.”
You work so late? You work a lot of hours, you're a really hard worker.”
— client, after learning [Hera] reviewed a 22-page contract late at night
— client, after learning [Hera] reviewed a 22-page contract late at night
1 week ago
1 week ago
“
And that's it, and thank you for your magic.”
And that's it, and thank you for your magic.”
— client, after [Hera] expedited an urgent medication delivery
— client, after [Hera] expedited an urgent medication delivery
1 week ago
1 week ago
“

Barbara's story

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and  doctors that refer to us

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.