Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Trusted by doctors at
Trusted by doctors at
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
Well, you're my fairy godmother.”
Well, you're my fairy godmother.”
— client's daughter, praising [Hera]'s support during her mother's care crisis
— client's daughter, praising [Hera]'s support during her mother's care crisis
2 hours ago2 hours ago“
You have been generous, beyond high expectations.”
You have been generous, beyond high expectations.”
— client, after [Hera] offered to research and email escort service recommendations for her
— client, after [Hera] offered to research and email escort service recommendations for her
4 hours ago4 hours ago“
Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”
Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”
— client, after [Hera] got her ostomy supply order finally approved and placed
— client, after [Hera] got her ostomy supply order finally approved and placed
5 hours ago5 hours ago“
I cannot talk with nobody like I speak with you.”
I cannot talk with nobody like I speak with you.”
— client, describing value of check-in calls with [Hera]
— client, describing value of check-in calls with [Hera]
20 hours ago20 hours ago“
Thank you for giving me a clear mind. I appreciate it.”
Thank you for giving me a clear mind. I appreciate it.”
— client, after [Hera] resolved canceled appointments for her
— client, after [Hera] resolved canceled appointments for her
1 day ago1 day ago“
I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”
I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”
— client, praising [Hera]'s care management
— client, praising [Hera]'s care management
2 days ago2 days ago“
You, you have found somebody that I have needed, very much so.”
You, you have found somebody that I have needed, very much so.”
— client, praising [Hera] for finding her a caregiver
— client, praising [Hera] for finding her a caregiver
2 days ago2 days ago“
There's a lot of information in your email here, which is great.”
There's a lot of information in your email here, which is great.”
— client's son, praising [Hera]'s research on medical flight options
— client's son, praising [Hera]'s research on medical flight options
3 days ago3 days ago“
You made that so simple.”
You made that so simple.”
— client, after [Hera] offered to take care of requesting the hospital records
— client, after [Hera] offered to take care of requesting the hospital records
3 days ago3 days ago“
You're doing a great job, thank you, I really appreciate all of your help.”
You're doing a great job, thank you, I really appreciate all of your help.”
— client, on the extensive help with medical supplies and appointments
— client, on the extensive help with medical supplies and appointments
3 days ago3 days ago“
My anchor in the storm here.”
My anchor in the storm here.”
— client, describing reliance on [Hera] amid confusion over hospital care
— client, describing reliance on [Hera] amid confusion over hospital care
3 days ago3 days ago“
This was the smartest thing I did, was pick up the phone.”
This was the smartest thing I did, was pick up the phone.”
— client, after talking with [Hera]
— client, after talking with [Hera]
3 days ago3 days ago“
No, you've been god-sent, believe me. Really.”
No, you've been god-sent, believe me. Really.”
— client, reflecting on feeling alone in her health struggles
— client, reflecting on feeling alone in her health struggles
4 days ago4 days ago“
You're the angel, he's not your relative, he's mine, so you guys are the angels.”
You're the angel, he's not your relative, he's mine, so you guys are the angels.”
— client's brother, praising [Hera] and the care team's help with his brother who is not their relative
— client's brother, praising [Hera] and the care team's help with his brother who is not their relative
4 days ago4 days ago“
I, so kudos to you, you got that appointment.”
I, so kudos to you, you got that appointment.”
— client, praising [Hera] for securing a rehab appointment
— client, praising [Hera] for securing a rehab appointment
4 days ago4 days ago“
I think it's thanks to you, you called them, yeah?”
I think it's thanks to you, you called them, yeah?”
— client, crediting [Hera] for calling her doctor's office to help get her seen
— client, crediting [Hera] for calling her doctor's office to help get her seen
4 days ago4 days ago“
You're a godsend.”
You're a godsend.”
— client, after [Hera] explained how it could help coordinate care and transportation
— client, after [Hera] explained how it could help coordinate care and transportation
4 days ago4 days ago“
You've led us the right way so far, so I trust you.”
You've led us the right way so far, so I trust you.”
— client's son, about facility recommendations
— client's son, about facility recommendations
4 days ago4 days ago“
Very good, I appreciate it. You got that done so fast, [Hera], thank you.”
Very good, I appreciate it. You got that done so fast, [Hera], thank you.”
— client, after [Hera] quickly arranged a physical therapy referral
— client, after [Hera] quickly arranged a physical therapy referral
4 days ago4 days ago“
Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”
Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”
— client's friend
— client's friend
4 days ago4 days ago“
Interacting, I can see you, you, you're very serious with your work.”
Interacting, I can see you, you, you're very serious with your work.”
— client's daughter
— client's daughter
4 days ago4 days ago“
Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”
Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”
— prospective client's daughter, relaying a colleague's experience with [Hera]
— prospective client's daughter, relaying a colleague's experience with [Hera]
4 days ago4 days ago“
You know exactly how to handle things, which pleases me very much.”
You know exactly how to handle things, which pleases me very much.”
— client, praising how [Hera] is handling her care arrangements
— client, praising how [Hera] is handling her care arrangements
4 days ago4 days ago“
Friend said they want to kiss my niece's hands and toes because of the recommendation.”
Friend said they want to kiss my niece's hands and toes because of the recommendation.”
— client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]
— client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]
4 days ago4 days ago“
You're my treatment. You're my… you're my angel. I don't know how to explain.”
You're my treatment. You're my… you're my angel. I don't know how to explain.”
— client, describing how much she values [Hera]'s calls
— client, describing how much she values [Hera]'s calls
5 days ago5 days ago“
But when she talks to you, she is very uplifted.”
But when she talks to you, she is very uplifted.”
— client's daughter, describing effect of [Hera]'s calls with client
— client's daughter, describing effect of [Hera]'s calls with client
5 days ago5 days ago“
But I am looking, this is crazy. What would they do without you?”
But I am looking, this is crazy. What would they do without you?”
— client, while searching for medical records with [Hera]'s help
— client, while searching for medical records with [Hera]'s help
5 days ago5 days ago“
You've always been a great help to me. Thank you, I appreciate it very much.”
You've always been a great help to me. Thank you, I appreciate it very much.”
— client, at end of call
— client, at end of call
5 days ago5 days ago“
Great, you've really been a lifesaver.”
Great, you've really been a lifesaver.”
— client, at end of call thanking [Hera]
— client, at end of call thanking [Hera]
5 days ago5 days ago“
No, thank you so much. I cannot tell you how much I appreciate your work.”
No, thank you so much. I cannot tell you how much I appreciate your work.”
— client, thanking [Hera] for handling her care coordination
— client, thanking [Hera] for handling her care coordination
5 days ago5 days ago“
This is so, so… you are so amazing, and we are so grateful for you.”
This is so, so… you are so amazing, and we are so grateful for you.”
— client's wife, praising [Hera]'s help coordinating care
— client's wife, praising [Hera]'s help coordinating care
5 days ago5 days ago“
That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”
That was a godsend I didn't realize. You know, because that's really critical, having an organization that knows how to get things done. Because, it's very perplexing, but I'm glad I'm on board.”
— client, describing being connected to [Hera]
— client, describing being connected to [Hera]
6 days ago6 days ago“
You did an outstanding job.”
You did an outstanding job.”
— client, praising thoroughness of follow-up notes
— client, praising thoroughness of follow-up notes
6 days ago6 days ago“
It's really been so, you know, helpful to be working with you.”
It's really been so, you know, helpful to be working with you.”
— client's family member
— client's family member
6 days ago6 days ago“
Thank you so much, [Hera], you're a godsend.”
Thank you so much, [Hera], you're a godsend.”
— client, after [Hera] arranged his specialist appointment and record transfer
— client, after [Hera] arranged his specialist appointment and record transfer
6 days ago6 days ago“
You have a certain position in my life that nobody else has.”
You have a certain position in my life that nobody else has.”
— client, praising [Hera]'s role in his life
— client, praising [Hera]'s role in his life
6 days ago6 days ago“
I really respect your expertise, and willing to go along with whatever you think, for sure.”
I really respect your expertise, and willing to go along with whatever you think, for sure.”
— client's daughter
— client's daughter
6 days ago6 days ago“
You guys sound amazing. Thank you so much for being there.”
You guys sound amazing. Thank you so much for being there.”
— client, after hearing how a [Hera] care manager would coordinate her care
— client, after hearing how a [Hera] care manager would coordinate her care
6 days ago6 days ago“
You've been really so helpful and so consistent, and I feel that talking to you is really helpful”
You've been really so helpful and so consistent, and I feel that talking to you is really helpful”
— client
— client
6 days ago6 days ago“
You are very patient.”
You are very patient.”
— client, mid-call while navigating paperwork with [Hera]
— client, mid-call while navigating paperwork with [Hera]
6 days ago6 days ago“
He ain't helping us, it helps me in many different ways. It's not just one way. Your help helps me in many different ways.”
He ain't helping us, it helps me in many different ways. It's not just one way. Your help helps me in many different ways.”
— client
— client
6 days ago6 days ago“
Well, you've always been a great help to me, [Hera]. I appreciate it very much.”
Well, you've always been a great help to me, [Hera]. I appreciate it very much.”
— client
— client
6 days ago6 days ago“
Thank you for your help. I I really appreciate it. You're one of the few sane people in this business.”
Thank you for your help. I I really appreciate it. You're one of the few sane people in this business.”
— client, after [Hera] arranged transportation for a missed appointment
— client, after [Hera] arranged transportation for a missed appointment
1 week ago1 week ago“
I feel like you've allowed me to speak in a way that appreciated me, which I really appreciate very much”
I feel like you've allowed me to speak in a way that appreciated me, which I really appreciate very much”
— client, describing how [Hera] listens to her
— client, describing how [Hera] listens to her
1 week ago1 week ago“
It really is a wonderful thing to have that extra, you know, set of eyes and ears and help with the calling, and it really lifts a burden. It really does.”
It really is a wonderful thing to have that extra, you know, set of eyes and ears and help with the calling, and it really lifts a burden. It really does.”
— client's daughter, on having [Hera]'s support
— client's daughter, on having [Hera]'s support
1 week ago1 week ago“
Just that call that you just did was just… it lifted a burden off of me.”
Just that call that you just did was just… it lifted a burden off of me.”
— client's daughter, after [Hera] canceled a burdensome appointment on her behalf
— client's daughter, after [Hera] canceled a burdensome appointment on her behalf
1 week ago1 week ago“
Yes, it was. It was terrific. You've done a great job organizing this.”
Yes, it was. It was terrific. You've done a great job organizing this.”
— client, praising [Hera]'s coordination of her appointment
— client, praising [Hera]'s coordination of her appointment
1 week ago1 week ago“
I know, and nobody's been better than you've been with us, but it's a lot.”
I know, and nobody's been better than you've been with us, but it's a lot.”
— client, describing the burden of paperwork while praising [Hera]'s help
— client, describing the burden of paperwork while praising [Hera]'s help
1 week ago1 week ago“
You have really tried and that is all I can ask. I mean, that's exceptional.”
You have really tried and that is all I can ask. I mean, that's exceptional.”
— client, on [Hera]'s effort to find coverage
— client, on [Hera]'s effort to find coverage
1 week ago1 week ago“
You are really on it, and I appreciate that very much.”
You are really on it, and I appreciate that very much.”
— client, praising [Hera]'s efforts to arrange caregiver coverage
— client, praising [Hera]'s efforts to arrange caregiver coverage
1 week ago1 week ago“
Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”
Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”
— client's daughter, wrapping up a voicemail to [Hera]
— client's daughter, wrapping up a voicemail to [Hera]
4 hours ago4 hours ago“
Yes, you do a very good job, so I'm sure you do that with others.”
Yes, you do a very good job, so I'm sure you do that with others.”
— client's daughter
— client's daughter
5 hours ago5 hours ago“
For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”
For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”
— client, after talking through her worries with [Hera]
— client, after talking through her worries with [Hera]
20 hours ago20 hours ago“
Thank you very much for that. The one I have now is much, much better.”
Thank you very much for that. The one I have now is much, much better.”
— client's daughter, after [Hera] helped switch to a better medical transportation provider
— client's daughter, after [Hera] helped switch to a better medical transportation provider
1 day ago1 day ago“
Nothing like you, [Hera], to get stuff done.”
Nothing like you, [Hera], to get stuff done.”
— client, after weeks of trying to get her walker order sorted
— client, after weeks of trying to get her walker order sorted
2 days ago2 days ago“
That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”
That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”
— client, recounting to her new caregiver what she said about [Hera]
— client, recounting to her new caregiver what she said about [Hera]
2 days ago2 days ago“
But thank you so much! God bless you, now we don't have to worry about paperwork”
But thank you so much! God bless you, now we don't have to worry about paperwork”
— client, after [Hera] resolved his insurance coverage issue
— client, after [Hera] resolved his insurance coverage issue
2 days ago2 days ago“
This is a great list, I gotta tell you. This is seriously comprehensive.”
This is a great list, I gotta tell you. This is seriously comprehensive.”
— client's son, praising [Hera]'s move-out checklist
— client's son, praising [Hera]'s move-out checklist
3 days ago3 days ago“
So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”
So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”
— client, reflecting on how the call with [Hera] helped her organize her mother's care documentation
— client, reflecting on how the call with [Hera] helped her organize her mother's care documentation
3 days ago3 days ago“
Thank you for having a really good heart.”
Thank you for having a really good heart.”
— client, praising [Hera] care manager's dedication
— client, praising [Hera] care manager's dedication
3 days ago3 days ago“
Because you seem like the only good thing around.”
Because you seem like the only good thing around.”
— client, amid frustration with the broader medical system
— client, amid frustration with the broader medical system
3 days ago3 days ago“
And you've been helping me a lot.”
And you've been helping me a lot.”
— client, near end of care assessment call
— client, near end of care assessment call
3 days ago3 days ago“
You've been a great vehicle by which I will feel better because of you. Listening.”
You've been a great vehicle by which I will feel better because of you. Listening.”
— client's brother, after venting about family stress
— client's brother, after venting about family stress
4 days ago4 days ago“
I appreciate you keeping track of me. And your sincere dedication to your job.”
I appreciate you keeping track of me. And your sincere dedication to your job.”
— client
— client
4 days ago4 days ago“
Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”
Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”
— client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them
— client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them
4 days ago4 days ago“
That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”
That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”
— client's wife, after [Hera] explained the taxi reimbursement transportation option
— client's wife, after [Hera] explained the taxi reimbursement transportation option
4 days ago4 days ago“
You always, you're always ready for my call, I appreciate that. You're always available.”
You always, you're always ready for my call, I appreciate that. You're always available.”
— client's son, praising [Hera]'s responsiveness
— client's son, praising [Hera]'s responsiveness
4 days ago4 days ago“
No, no, you've been amazing, wonderful.”
No, no, you've been amazing, wonderful.”
— client's son
— client's son
4 days ago4 days ago“
I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”
I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”
— client, praising [Hera] for sending him guided imagery recordings
— client, praising [Hera] for sending him guided imagery recordings
4 days ago4 days ago“
She loves you. She always says what a great person you are, and how much you've helped her. She always does.”
She loves you. She always says what a great person you are, and how much you've helped her. She always does.”
— client's friend, describing what the client says about [Hera]
— client's friend, describing what the client says about [Hera]
4 days ago4 days ago“
But you're still sending me email, and saying, I did read that email. That would really impress me.”
But you're still sending me email, and saying, I did read that email. That would really impress me.”
— client's daughter, describing how she reads [Hera]'s follow-up emails carefully
— client's daughter, describing how she reads [Hera]'s follow-up emails carefully
4 days ago4 days ago“
I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”
I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”
— client, thanking [Hera] for efforts coordinating her caregivers
— client, thanking [Hera] for efforts coordinating her caregivers
4 days ago4 days ago“
You just plain are a professional, and you know how to do it.”
You just plain are a professional, and you know how to do it.”
— client, praising [Hera]'s professionalism
— client, praising [Hera]'s professionalism
4 days ago4 days ago“
That's where I know you guys have been really helpful in the past, like, actually finding a doctor, or just setting up an appointment, because she'll... I think she'll just take a really long time to do that... that stuff has been really helpful. She's actually, like, gone to the doctor, because she has appointments on the calendar.”
That's where I know you guys have been really helpful in the past, like, actually finding a doctor, or just setting up an appointment, because she'll... I think she'll just take a really long time to do that... that stuff has been really helpful. She's actually, like, gone to the doctor, because she has appointments on the calendar.”
— client's daughter, describing how [Hera] has helped her mother stay on top of medical appointments
— client's daughter, describing how [Hera] has helped her mother stay on top of medical appointments
5 days ago5 days ago“
But now we have you, who pushes us and helps us and coordinates, and this is really good.”
But now we have you, who pushes us and helps us and coordinates, and this is really good.”
— client's daughter, praising [Hera]'s support coordinating client's care
— client's daughter, praising [Hera]'s support coordinating client's care
5 days ago5 days ago“
No, because everything that I have gotten so far has been through you. Thank you so much.”
No, because everything that I have gotten so far has been through you. Thank you so much.”
— client, on the help she's received while navigating housing and benefits paperwork
— client, on the help she's received while navigating housing and benefits paperwork
5 days ago5 days ago“
Yeah, I think… I think you've done an admirable job, and we certainly appreciate your efforts.”
Yeah, I think… I think you've done an admirable job, and we certainly appreciate your efforts.”
— client, regarding [Hera]'s efforts finding notary services
— client, regarding [Hera]'s efforts finding notary services
5 days ago5 days ago“
The organization here is kind and very, you know, helpful, wants to get me over to a medicine plan.”
The organization here is kind and very, you know, helpful, wants to get me over to a medicine plan.”
— client, describing [Hera]'s efforts to find her a better insurance plan
— client, describing [Hera]'s efforts to find her a better insurance plan
5 days ago5 days ago“
If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”
If it wasn't for you, I'm telling you, if it wasn't for you, this would not have come off. Tell you right now.”
— client, praising [Hera]'s help arranging her discharge and home care
— client, praising [Hera]'s help arranging her discharge and home care
5 days ago5 days ago“
This is so great. We're so grateful for this. This is really wonderful. Thank you.”
This is so great. We're so grateful for this. This is really wonderful. Thank you.”
— client's wife, after [Hera] laid out the care plan
— client's wife, after [Hera] laid out the care plan
5 days ago5 days ago“
You are an angel, and you did superlative work.”
You are an angel, and you did superlative work.”
— client, after discharge from hospital
— client, after discharge from hospital
5 days ago5 days ago“
I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”
I'm just glad to have a room of my own, and I feel a lot has to do with you, so thank you.”
— client, on getting settled into a new room
— client, on getting settled into a new room
6 days ago6 days ago“
So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”
So you gave me some great advice. I think… I do not know how I lucked out. in getting this guy so quickly, you know what I mean?”
— client, after seeing new specialist she was referred to
— client, after seeing new specialist she was referred to
6 days ago6 days ago“
This is a great organization. That's really helpful.”
This is a great organization. That's really helpful.”
— client's family member
— client's family member
6 days ago6 days ago“
You know, you guys have been on top of everything, and we appreciate that.”
You know, you guys have been on top of everything, and we appreciate that.”
— client's husband
— client's husband
6 days ago6 days ago“
I'm so happy that I have you to worry about.”
I'm so happy that I have you to worry about.”
— client, appreciating [Hera]'s care and check-ins
— client, appreciating [Hera]'s care and check-ins
6 days ago6 days ago“
Great relief, to be honest.”
Great relief, to be honest.”
— client, reacting to learning she would have a dedicated care manager
— client, reacting to learning she would have a dedicated care manager
6 days ago6 days ago“
I think you're filling a gap that everybody needs.”
I think you're filling a gap that everybody needs.”
— client, praising [Hera]'s care coordination service
— client, praising [Hera]'s care coordination service
6 days ago6 days ago“
Anyway, she found you. That was number one. That is superb.”
Anyway, she found you. That was number one. That is superb.”
— client, praising the aide who connected her with [Hera]
— client, praising the aide who connected her with [Hera]
6 days ago6 days ago“
I really appreciate that you, called back. That's really kind of you, after a busy day, to then, think of this to call back. That's really, really kind.”
I really appreciate that you, called back. That's really kind of you, after a busy day, to then, think of this to call back. That's really, really kind.”
— client, thanking [Hera] for returning her call despite a busy day
— client, thanking [Hera] for returning her call despite a busy day
6 days ago6 days ago“
You helped me a great deal in many different areas. I appreciate it very much.”
You helped me a great deal in many different areas. I appreciate it very much.”
— client
— client
6 days ago6 days ago“
Just being able to talk to you, and that you're knowledgeable also with all these things means so much. It means everything.”
Just being able to talk to you, and that you're knowledgeable also with all these things means so much. It means everything.”
— client's sister, praising [Hera]'s knowledge and support
— client's sister, praising [Hera]'s knowledge and support
1 week ago1 week ago“
Coming in the picture helped a lot in terms of the communication.”
Coming in the picture helped a lot in terms of the communication.”
— contact at partner health plan, praising [Hera]'s involvement with the case
— contact at partner health plan, praising [Hera]'s involvement with the case
1 week ago1 week ago“
The thing that you're great about is you never make anyone feel like they've done something wrong”
The thing that you're great about is you never make anyone feel like they've done something wrong”
— client, praising how [Hera] handles family situations
— client, praising how [Hera] handles family situations
1 week ago1 week ago“
Every day, you gain my confidence more and more.”
Every day, you gain my confidence more and more.”
— client's daughter, speaking to [Hera]
— client's daughter, speaking to [Hera]
1 week ago1 week ago“
Canceling tomorrow was huge for me.”
Canceling tomorrow was huge for me.”
— client's daughter, after [Hera] handled an appointment cancellation
— client's daughter, after [Hera] handled an appointment cancellation
1 week ago1 week ago“
I mean, all you do, I mean, not only for me, for all the sad people like me, for all you help, and I hope they give you all the appreciation that you deserve.”
I mean, all you do, I mean, not only for me, for all the sad people like me, for all you help, and I hope they give you all the appreciation that you deserve.”
— client's wife, praising ongoing care coordination
— client's wife, praising ongoing care coordination
1 week ago1 week ago“
Because you really know how to do it, and you're right getting it done. I'm very pleased.”
Because you really know how to do it, and you're right getting it done. I'm very pleased.”
— client, praising [Hera]'s handling of care arrangements
— client, praising [Hera]'s handling of care arrangements
1 week ago1 week ago“
This is excellent as it is. It's much better than I could have been.”
This is excellent as it is. It's much better than I could have been.”
— client, on the arrangements [Hera] made
— client, on the arrangements [Hera] made
1 week ago1 week ago“
Just have somebody like you to talk to, and… go through the stuff.”
Just have somebody like you to talk to, and… go through the stuff.”
— client, reflecting on getting help sorting through paperwork and tasks
— client, reflecting on getting help sorting through paperwork and tasks
1 week ago1 week ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

