Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.
Tatiana L
social worker
Khalie L
registered nurse
Samantha S
social worker
Taylor W
social worker
Isha P
registered nurse
Yaakov F
physical therapist
Emily B
social worker
Noni R
registered nurse
Sarah S
hero
Shayna C
social worker
Rebecca G
registered nurse
Jacinda S
social worker
Samantha N
social worker
Felicia L
social worker
Tiffany N
hero
Meagan S
registered nurse
Justina G
registered nurse
Stephanie Q
registered nurse
Tina M
social worker
Sarah G
social worker
Shaneka S
social worker
Amanda O
social worker
Emmanuel M
social worker
Imani A
registered nurse
Katie Dowell
registered nurse
Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
I cannot begin to tell you how grateful I am for you to be on top of this.”
I cannot begin to tell you how grateful I am for you to be on top of this.”
— client, praising [Hera]'s handling of her father's case
— client, praising [Hera]'s handling of her father's case
18 hours ago18 hours ago“
We adore you, you just... you're just so terrific. You really are. You know it.”
We adore you, you just... you're just so terrific. You really are. You know it.”
— client, praising [Hera]'s care manager
— client, praising [Hera]'s care manager
1 day ago1 day ago“
I've never seen that, and boy, all people who are old should have that.”
I've never seen that, and boy, all people who are old should have that.”
— client, praising the medication blister pack arranged through [Hera]
— client, praising the medication blister pack arranged through [Hera]
1 day ago1 day ago“
Perfect. Thank you. I appreciate your doing that, because I'm usually not home.”
Perfect. Thank you. I appreciate your doing that, because I'm usually not home.”
— client's wife, after being told [Hera] would call with appointment reminders
— client's wife, after being told [Hera] would call with appointment reminders
2 days ago2 days ago“
Doing all these good things for us.”
Doing all these good things for us.”
— client
— client
2 days ago2 days ago“
If you are dedicated to your job, I can sense it and feel it, you know.”
If you are dedicated to your job, I can sense it and feel it, you know.”
— client, praising [Hera]'s dedication
— client, praising [Hera]'s dedication
2 days ago2 days ago“
Is really always on the ball.”
Is really always on the ball.”
— client, describing [Hera]'s responsiveness
— client, describing [Hera]'s responsiveness
2 days ago2 days ago“
Thank you for your thoroughness and interaction.”
Thank you for your thoroughness and interaction.”
— client's son, at end of intake call
— client's son, at end of intake call
5 days ago5 days ago“
You're a lifesaver, [Hera], this is cool.”
You're a lifesaver, [Hera], this is cool.”
— client's daughter, after hearing the follow-up plan for scheduling appointments
— client's daughter, after hearing the follow-up plan for scheduling appointments
5 days ago5 days ago“
I just want to say, how helpful it is. To have your help.”
I just want to say, how helpful it is. To have your help.”
— client's son
— client's son
6 days ago6 days ago“
Oh, you're the best.”
Oh, you're the best.”
— client, after [Hera] secured him an appointment with his preferred doctor
— client, after [Hera] secured him an appointment with his preferred doctor
6 days ago6 days ago“
I don't know how you had the patience to deal with all this.”
I don't know how you had the patience to deal with all this.”
— client
— client
6 days ago6 days ago“
You are very, very helpful. You are a very powerful, too.”
You are very, very helpful. You are a very powerful, too.”
— client, praising [Hera]'s help managing her care
— client, praising [Hera]'s help managing her care
6 days ago6 days ago“
I don't know what I would do without you, seriously.”
I don't know what I would do without you, seriously.”
— client
— client
6 days ago6 days ago“
Oh, this is like heaven sent.”
Oh, this is like heaven sent.”
— client's daughter, after hearing how [Hera] would coordinate care for her father
— client's daughter, after hearing how [Hera] would coordinate care for her father
1 week ago1 week ago“
So your group is wonderful to have people like that, right?”
So your group is wonderful to have people like that, right?”
— client, praising [Hera] for referring an excellent foot doctor
— client, praising [Hera] for referring an excellent foot doctor
1 week ago1 week ago“
I really appreciate all of your help”
I really appreciate all of your help”
— client's son
— client's son
1 week ago1 week ago“
I'll keep you posted, but you're doing excellent so far.”
I'll keep you posted, but you're doing excellent so far.”
— client, after [Hera] found a new food delivery resource for her
— client, after [Hera] found a new food delivery resource for her
1 week ago1 week ago“
Because I don't know what I would do without you.”
Because I don't know what I would do without you.”
— client, after [Hera] offered to follow up on her care coordination
— client, after [Hera] offered to follow up on her care coordination
1 week ago1 week ago“
And so, I appreciate everything you're doing for me, I really do.”
And so, I appreciate everything you're doing for me, I really do.”
— client, on [Hera] managing his appointments and paperwork
— client, on [Hera] managing his appointments and paperwork
1 week ago1 week ago“
Your soothing voice helps me.”
Your soothing voice helps me.”
— client, after a call with [Hera]
— client, after a call with [Hera]
1 week ago1 week ago“
Rely on you, you see all the angles, so I appreciate that.”
Rely on you, you see all the angles, so I appreciate that.”
— client's son, on [Hera] planning for multiple contingencies with his father's care
— client's son, on [Hera] planning for multiple contingencies with his father's care
1 week ago1 week ago“
He knows people with your job, but they're not as good as you.”
He knows people with your job, but they're not as good as you.”
— client, comparing [Hera] to others in similar roles
— client, comparing [Hera] to others in similar roles
1 week ago1 week ago“
You're incredible.”
You're incredible.”
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
1 week ago1 week ago“
So we're glad to have people on our side like you.”
So we're glad to have people on our side like you.”
— client
— client
1 week ago1 week ago“
You got the patience of a saint.”
You got the patience of a saint.”
— client, while [Hera] helped her track down account information to pay a bill
— client, while [Hera] helped her track down account information to pay a bill
1 week ago1 week ago“
I can't tell you how much I appreciate the time you took with me today.”
I can't tell you how much I appreciate the time you took with me today.”
— client, after [Hera] spent the call helping her resolve her bills
— client, after [Hera] spent the call helping her resolve her bills
1 week ago1 week ago“
You have done something wonderful for me today. I'm very appreciative.”
You have done something wonderful for me today. I'm very appreciative.”
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
1 week ago1 week ago“
It's really nice to get it. I mean, you worked on this a long time!”
It's really nice to get it. I mean, you worked on this a long time!”
— client, after receiving her new blister-packed medications arranged by [Hera]
— client, after receiving her new blister-packed medications arranged by [Hera]
1 week ago1 week ago“
You're giving me good advice”
You're giving me good advice”
— client, responding to advice about eating and staying hydrated
— client, responding to advice about eating and staying hydrated
1 week ago1 week ago“
I am looking forward to see you as soon as possible. I miss you.”
I am looking forward to see you as soon as possible. I miss you.”
— client, voicemail to [Hera]
— client, voicemail to [Hera]
1 week ago1 week ago“
You're good at it.”
You're good at it.”
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
1 week ago1 week ago“
I'm very touched by what you're doing for me.”
I'm very touched by what you're doing for me.”
— client, speaking about [Hera]'s help managing her care and move
— client, speaking about [Hera]'s help managing her care and move
1 week ago1 week ago“
My mind is at ease knowing that there is an advocate”
My mind is at ease knowing that there is an advocate”
— client's brother, reflecting on having [Hera] as his brother's advocate
— client's brother, reflecting on having [Hera] as his brother's advocate
1 week ago1 week ago“
You're like my guardian angel here.”
You're like my guardian angel here.”
— client, reassuring [Hera] after an internet outage delayed the call
— client, reassuring [Hera] after an internet outage delayed the call
1 week ago1 week ago“
You are about the closest thing to help I've gotten in months.”
You are about the closest thing to help I've gotten in months.”
— client, frustrated with other providers
— client, frustrated with other providers
1 week ago1 week ago“
I want to thank you for the extensive email that you sent me.”
I want to thank you for the extensive email that you sent me.”
— client's doctor, regarding medication reconciliation email from [Hera]
— client's doctor, regarding medication reconciliation email from [Hera]
2 weeks ago2 weeks ago“
This is gonna be the extra cherry on top, so I appreciate it.”
This is gonna be the extra cherry on top, so I appreciate it.”
— client's child, at end of call about setting up [Hera]'s services
— client's child, at end of call about setting up [Hera]'s services
2 weeks ago2 weeks ago“
From you, thank you for giving me that boost that I need.”
From you, thank you for giving me that boost that I need.”
— client, after [Hera] helped her prepare questions for her doctor
— client, after [Hera] helped her prepare questions for her doctor
2 weeks ago2 weeks ago“
Thank you, I really appreciate all your help, honestly.”
Thank you, I really appreciate all your help, honestly.”
— client
— client
2 weeks ago2 weeks ago“
That's your job. You're so good at it.”
That's your job. You're so good at it.”
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
2 weeks ago2 weeks ago“
Not a thing. So far, exceptionally fantastic job.”
Not a thing. So far, exceptionally fantastic job.”
— client's relative, when asked if she needed anything else
— client's relative, when asked if she needed anything else
2 weeks ago2 weeks ago“
I really appreciate all the effort you put in, and your hard work”
I really appreciate all the effort you put in, and your hard work”
— client's daughter, praising [Hera]'s work on revisions for her father's case
— client's daughter, praising [Hera]'s work on revisions for her father's case
2 weeks ago2 weeks ago“
Amazing. [Hera], how you... you accessed information so quickly.”
Amazing. [Hera], how you... you accessed information so quickly.”
— client, after [Hera] quickly found a specialist's info online
— client, after [Hera] quickly found a specialist's info online
2 weeks ago2 weeks ago“
No, you've been wonderful, really.”
No, you've been wonderful, really.”
— client, after [Hera] apologized for taking time to sort out appointments
— client, after [Hera] apologized for taking time to sort out appointments
2 weeks ago2 weeks ago“
You're doing a great job.”
You're doing a great job.”
— client
— client
2 weeks ago2 weeks ago“
You are, and you're awesome, and thank you.”
You are, and you're awesome, and thank you.”
— client, affirming [Hera]'s responsiveness and support
— client, affirming [Hera]'s responsiveness and support
2 weeks ago2 weeks ago“
So… God, you're amazing.”
So… God, you're amazing.”
— client, after being scheduled quickly for a dermatology appointment
— client, after being scheduled quickly for a dermatology appointment
2 weeks ago2 weeks ago“
Thank you so much for keeping in close contact with me.”
Thank you so much for keeping in close contact with me.”
— client's wife
— client's wife
2 weeks ago2 weeks ago“
I trust you, and my gratitude at having you is, like, sky high.”
I trust you, and my gratitude at having you is, like, sky high.”
— client
— client
2 weeks ago2 weeks ago“
Oh, that was wonderful, great scouting!”
Oh, that was wonderful, great scouting!”
— client, after [Hera] tracked down her doctor's appointment details
— client, after [Hera] tracked down her doctor's appointment details
23 hours ago23 hours ago“
You're excellent.”
You're excellent.”
— client, after [Hera] offered to help sort out paperwork
— client, after [Hera] offered to help sort out paperwork
1 day ago1 day ago“
I feel like you were really, really great at sending me that information.”
I feel like you were really, really great at sending me that information.”
— client's daughter, praising [Hera] for following up with helpful information
— client's daughter, praising [Hera] for following up with helpful information
1 day ago1 day ago“
God, I don't know how you do this. It's great what you do.”
God, I don't know how you do this. It's great what you do.”
— client, praising [Hera]'s help managing her situation
— client, praising [Hera]'s help managing her situation
2 days ago2 days ago“
Whoever I saw, I trust you, you are very, very good.”
Whoever I saw, I trust you, you are very, very good.”
— client, praising [Hera]'s communication and trustworthiness
— client, praising [Hera]'s communication and trustworthiness
2 days ago2 days ago“
We finally have a situation where this is more manageable.”
We finally have a situation where this is more manageable.”
— client, on how things have felt since starting with [Hera]
— client, on how things have felt since starting with [Hera]
2 days ago2 days ago“
Thank you, for being so understanding and champion for us”
Thank you, for being so understanding and champion for us”
— client's daughter, after [Hera] agreed to help file a report regarding financial exploitation
— client's daughter, after [Hera] agreed to help file a report regarding financial exploitation
4 days ago4 days ago“
No, this is incredible.”
No, this is incredible.”
— client's daughter, after hearing the full care plan
— client's daughter, after hearing the full care plan
5 days ago5 days ago“
Thank you for your work on that.”
Thank you for your work on that.”
— client, praising [Hera]'s blister pack organization after noting visitors always ask to see them
— client, praising [Hera]'s blister pack organization after noting visitors always ask to see them
5 days ago5 days ago“
I can't believe that you got that appointment.”
I can't believe that you got that appointment.”
— client, praising [Hera] for securing a hard-to-get specialist appointment
— client, praising [Hera] for securing a hard-to-get specialist appointment
6 days ago6 days ago“
That's good that you were able to switch that over”
That's good that you were able to switch that over”
— client, after [Hera] got her mother's schedule changed to a more workable arrangement
— client, after [Hera] got her mother's schedule changed to a more workable arrangement
6 days ago6 days ago“
Probably because you're handling it.”
Probably because you're handling it.”
— client, explaining why his problems keep turning out not to be problems
— client, explaining why his problems keep turning out not to be problems
6 days ago6 days ago“
We were trying to do all of this without you, and it's a lot. It's so much.”
We were trying to do all of this without you, and it's a lot. It's so much.”
— client, speaking about managing her mother's care without [Hera]'s help
— client, speaking about managing her mother's care without [Hera]'s help
6 days ago6 days ago“
What you're doing is easing my mind.”
What you're doing is easing my mind.”
— client, on [Hera] helping coordinate her care after hospital discharge
— client, on [Hera] helping coordinate her care after hospital discharge
6 days ago6 days ago“
I feel so fortunate to have you.”
I feel so fortunate to have you.”
— client, after working through a difficult care planning conversation with [Hera]
— client, after working through a difficult care planning conversation with [Hera]
1 week ago1 week ago“
You work hard enough, and you're doing an amazing job”
You work hard enough, and you're doing an amazing job”
— client's son
— client's son
1 week ago1 week ago“
You never show me impatience, no matter how crazy I act.”
You never show me impatience, no matter how crazy I act.”
— client, praising [Hera]'s patience
— client, praising [Hera]'s patience
1 week ago1 week ago“
Which was such a great recommendation, I really appreciate it”
Which was such a great recommendation, I really appreciate it”
— client, praising [Hera]'s referral to a caregiver
— client, praising [Hera]'s referral to a caregiver
1 week ago1 week ago“
You really explained it beautifully to me”
You really explained it beautifully to me”
— client, praising how clearly [Hera] explained the service
— client, praising how clearly [Hera] explained the service
1 week ago1 week ago“
You don't try, you succeed.”
You don't try, you succeed.”
— client, praising [Hera]'s ability to connect with the people she works with
— client, praising [Hera]'s ability to connect with the people she works with
1 week ago1 week ago“
I'm glad I have you. I really, I am. I appreciate you a lot.”
I'm glad I have you. I really, I am. I appreciate you a lot.”
— client, expressing appreciation for [Hera]'s support during a stressful time
— client, expressing appreciation for [Hera]'s support during a stressful time
1 week ago1 week ago“
I'm happy with the work that you're doing for me.”
I'm happy with the work that you're doing for me.”
— client
— client
1 week ago1 week ago“
[Hera] has been absolutely amazing”
[Hera] has been absolutely amazing”
— client's sister
— client's sister
1 week ago1 week ago“
Thank you, thank you. Hera has been a real help, yes.”
Thank you, thank you. Hera has been a real help, yes.”
— client
— client
1 week ago1 week ago“
Great, great work, [Hera].”
Great, great work, [Hera].”
— client, after learning the home care agency switch had been resolved
— client, after learning the home care agency switch had been resolved
1 week ago1 week ago“
You're just like a living angel.”
You're just like a living angel.”
— client, after [Hera] helped her sort out and pay overdue bills
— client, after [Hera] helped her sort out and pay overdue bills
1 week ago1 week ago“
I appreciate you getting someone in there in the interim.”
I appreciate you getting someone in there in the interim.”
— client's sister, thanking [Hera] for arranging interim in-home support
— client's sister, thanking [Hera] for arranging interim in-home support
1 week ago1 week ago“
You guys have stepped in really quickly, which is, you know, wonderful”
You guys have stepped in really quickly, which is, you know, wonderful”
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
1 week ago1 week ago“
I know that you follow through, and you're very conscientious.”
I know that you follow through, and you're very conscientious.”
— client, praising [Hera]'s handling of her care coordination
— client, praising [Hera]'s handling of her care coordination
1 week ago1 week ago“
It's okay, darling, you've done a good job. Thank you.”
It's okay, darling, you've done a good job. Thank you.”
— client, after [Hera] arranged last-minute cleaning service for his apartment
— client, after [Hera] arranged last-minute cleaning service for his apartment
1 week ago1 week ago“
You're very professional, and, very understanding, and very happy with you.”
You're very professional, and, very understanding, and very happy with you.”
— client's son, at end of call
— client's son, at end of call
1 week ago1 week ago“
I like knowing you're there. It's very helpful.”
I like knowing you're there. It's very helpful.”
— client, on relying on [Hera] for support
— client, on relying on [Hera] for support
1 week ago1 week ago“
Wow, wow. Well, I really appreciate what all you're doing.”
Wow, wow. Well, I really appreciate what all you're doing.”
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
1 week ago1 week ago“
You're the only one that seems to be able to do this. Finger on the pulse.”
You're the only one that seems to be able to do this. Finger on the pulse.”
— client, praising [Hera]'s follow-up on her appointment
— client, praising [Hera]'s follow-up on her appointment
1 week ago1 week ago“
These places look great. Thanks for doing that research.”
These places look great. Thanks for doing that research.”
— client's daughter, regarding care management options [Hera] researched
— client's daughter, regarding care management options [Hera] researched
1 week ago1 week ago“
I'm never alone. I'm always being cared for, okay?”
I'm never alone. I'm always being cared for, okay?”
— client, describing her care under [Hera]'s coordination
— client, describing her care under [Hera]'s coordination
2 weeks ago2 weeks ago“
That's exactly… that's exactly the support that's needed, for sure.”
That's exactly… that's exactly the support that's needed, for sure.”
— client's child, responding to description of [Hera]'s care management services
— client's child, responding to description of [Hera]'s care management services
2 weeks ago2 weeks ago“
I appreciate your being there, just knowing that you're there.”
I appreciate your being there, just knowing that you're there.”
— client, expressing appreciation for [Hera]'s ongoing support
— client, expressing appreciation for [Hera]'s ongoing support
2 weeks ago2 weeks ago“
You're making… helping make my life a little bit easier, so I appreciate it.”
You're making… helping make my life a little bit easier, so I appreciate it.”
— client
— client
2 weeks ago2 weeks ago“
No, I appreciate it. I appreciate everything you're trying to do to help.”
No, I appreciate it. I appreciate everything you're trying to do to help.”
— client, thanking [Hera] for her support during his illness
— client, thanking [Hera] for her support during his illness
2 weeks ago2 weeks ago“
If I had an agency, I would hire you.”
If I had an agency, I would hire you.”
— client's relative, praising [Hera]'s work
— client's relative, praising [Hera]'s work
2 weeks ago2 weeks ago“
So thorough. It's wonderful.”
So thorough. It's wonderful.”
— client, praising [Hera]'s thoroughness during assessment call
— client, praising [Hera]'s thoroughness during assessment call
2 weeks ago2 weeks ago“
I think you know that, and thank you for arranging that.”
I think you know that, and thank you for arranging that.”
— client, thanking [Hera] for quickly arranging a hospital bed
— client, thanking [Hera] for quickly arranging a hospital bed
2 weeks ago2 weeks ago“
You're doing a great job. You really know what you're doing, so…”
You're doing a great job. You really know what you're doing, so…”
— client
— client
2 weeks ago2 weeks ago“
You're really great.”
You're really great.”
— client, after [Hera] secured her a last-minute psychiatry appointment
— client, after [Hera] secured her a last-minute psychiatry appointment
2 weeks ago2 weeks ago“
I am so grateful that you're involved in helping mediate throughout it.”
I am so grateful that you're involved in helping mediate throughout it.”
— client's son, amid family miscommunication over caregiving
— client's son, amid family miscommunication over caregiving
2 weeks ago2 weeks ago“
Are you kidding me? You're the most responsive person I know.”
Are you kidding me? You're the most responsive person I know.”
— client, reacting to [Hera] offering to be reachable by email anytime
— client, reacting to [Hera] offering to be reachable by email anytime
2 weeks ago2 weeks ago“
I'm so lucky to have you, and thank you so much.”
I'm so lucky to have you, and thank you so much.”
— client, praising [Hera]'s help with care planning
— client, praising [Hera]'s help with care planning
2 weeks ago2 weeks ago“
But, I thank you for all that research you did.”
But, I thank you for all that research you did.”
— client's wife, thanking [Hera] for researching home health agencies
— client's wife, thanking [Hera] for researching home health agencies
2 weeks ago2 weeks ago“
[Hera], you have been a hospice nurse. You are the best of the best.”
[Hera], you have been a hospice nurse. You are the best of the best.”
— client, amid a rant about society in general
— client, amid a rant about society in general
2 weeks ago2 weeks ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatrician at Weill Cornell
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Get your time and peace of mind back
Get your time and peace of mind back
Get your time and peace of mind back