Let your parents age their way.

Let your parents age their way.

Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.

90% of clients pay $0 out of pocket

Partnering with

Partnering with

Meet our Heroes

Meet our Heroes

A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.

How it works

How it works

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Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

What our customers say

What our customers say

  • It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”

    It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”

    — client, on [Hera]'s encouragement amid feeling overwhelmed

    — client, on [Hera]'s encouragement amid feeling overwhelmed

    2 hours ago
    2 hours ago

    I thought you guys really advocate for us and that's why I wanted to reach out.”

    I thought you guys really advocate for us and that's why I wanted to reach out.”

    — client's son, on why he contacted [Hera] for help navigating his father's care

    — client's son, on why he contacted [Hera] for help navigating his father's care

    16 hours ago
    16 hours ago

    No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”

    No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”

    — client, on efforts to schedule his appointments and coordinate care

    — client, on efforts to schedule his appointments and coordinate care

    19 hours ago
    19 hours ago

    I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”

    I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”

    — client, praising [Hera]'s efforts on her behalf

    — client, praising [Hera]'s efforts on her behalf

    21 hours ago
    21 hours ago

    That's really wonderful that you do that. That's wonderful. Wow.”

    That's really wonderful that you do that. That's wonderful. Wow.”

    — client, reacting to [Hera] reaching out to contractors and programs to find help with a repair

    — client, reacting to [Hera] reaching out to contractors and programs to find help with a repair

    1 day ago
    1 day ago

    That's a good reference and I really like what you did with the topics that the topic section that, that's great.”

    That's a good reference and I really like what you did with the topics that the topic section that, that's great.”

    — client, praising how [Hera] organized information on his care topics

    — client, praising how [Hera] organized information on his care topics

    1 day ago
    1 day ago

    You've been really helpful this morning and I really appreciate your clear explanation of everything.”

    You've been really helpful this morning and I really appreciate your clear explanation of everything.”

    — client's son, at end of intake call

    — client's son, at end of intake call

    1 day ago
    1 day ago

    I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”

    I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”

    — client's daughter, on [Hera]'s help managing her mother's hospitalization

    — client's daughter, on [Hera]'s help managing her mother's hospitalization

    1 day ago
    1 day ago

    I am, I'm actually extremely grateful for you and everything that you're doing”

    I am, I'm actually extremely grateful for you and everything that you're doing”

    — client's daughter-in-law, discussing discharge planning support

    — client's daughter-in-law, discussing discharge planning support

    1 day ago
    1 day ago

    I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”

    I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”

    — client's family member

    — client's family member

    1 day ago
    1 day ago

    Well, that's amazing. Thank you, thank you.”

    Well, that's amazing. Thank you, thank you.”

    — client, after [Hera] described coordinating her medical appointments and following up on her care

    — client, after [Hera] described coordinating her medical appointments and following up on her care

    1 day ago
    1 day ago

    I so greatly appreciate this [Hera]. You know it really helps.”

    I so greatly appreciate this [Hera]. You know it really helps.”

    — client's daughter, after [Hera] offered to look into transportation assistance

    — client's daughter, after [Hera] offered to look into transportation assistance

    2 days ago
    2 days ago

    It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”

    It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”

    — client's wife

    — client's wife

    2 days ago
    2 days ago

    I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”

    I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”

    — client, remarking on [Hera]'s work ethic

    — client, remarking on [Hera]'s work ethic

    2 days ago
    2 days ago

    It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”

    It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”

    — client's family member

    — client's family member

    2 days ago
    2 days ago

    That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”

    That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”

    — client, on the value of speaking by phone with [Hera] rather than relying on email

    — client, on the value of speaking by phone with [Hera] rather than relying on email

    3 days ago
    3 days ago

    It was perfect. It was gorgeous, he really nailed it.”

    It was perfect. It was gorgeous, he really nailed it.”

    — client, praising [Hera]'s condensed summary from a previous session

    — client, praising [Hera]'s condensed summary from a previous session

    3 days ago
    3 days ago

    So this is just absolutely wonderful. I can't thank you enough.”

    So this is just absolutely wonderful. I can't thank you enough.”

    — client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies

    — client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies

    5 days ago
    5 days ago

    I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”

    I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”

    — client

    — client

    5 days ago
    5 days ago

    I'm so happy to and lucky to have you working with me.”

    I'm so happy to and lucky to have you working with me.”

    — client

    — client

    6 days ago
    6 days ago

    Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”

    Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”

    — client, praising care manager's helpfulness

    — client, praising care manager's helpfulness

    6 days ago
    6 days ago

    You've been a great help”

    You've been a great help”

    — client

    — client

    6 days ago
    6 days ago

    I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”

    I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”

    — client, praising the aide arranged by [Hera]

    — client, praising the aide arranged by [Hera]

    6 days ago
    6 days ago

    You sent me a beautiful nurse.”

    You sent me a beautiful nurse.”

    — client, praising the aide [Hera] arranged for her

    — client, praising the aide [Hera] arranged for her

    6 days ago
    6 days ago

    You are the best, you were absolutely best.”

    You are the best, you were absolutely best.”

    — client, praising [Hera]'s support during care coordination call

    — client, praising [Hera]'s support during care coordination call

    1 week ago
    1 week ago

    You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”

    You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”

    — client, praising how [Hera] would handle a conflict with the home health agency

    — client, praising how [Hera] would handle a conflict with the home health agency

    1 week ago
    1 week ago

    If anybody can it would be you”

    If anybody can it would be you”

    — client, on whether [Hera] can get the home care agency to follow through

    — client, on whether [Hera] can get the home care agency to follow through

    1 week ago
    1 week ago

    Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”

    Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”

    — client, praising responsiveness and effort

    — client, praising responsiveness and effort

    1 week ago
    1 week ago

    Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”

    Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”

    — client, praising [Hera]'s overall service

    — client, praising [Hera]'s overall service

    1 week ago
    1 week ago

    Cause we got good people including you. So, thank you.”

    Cause we got good people including you. So, thank you.”

    — client's husband, while coordinating multiple appointments for his wife

    — client's husband, while coordinating multiple appointments for his wife

    1 week ago
    1 week ago

    That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”

    That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”

    — client, agreeing to enroll in [Hera] care coordination services

    — client, agreeing to enroll in [Hera] care coordination services

    1 week ago
    1 week ago

    What a soft landing it is compared to what we've been trying to do”

    What a soft landing it is compared to what we've been trying to do”

    — client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own

    — client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own

    1 week ago
    1 week ago

    Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”

    Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”

    — client's daughter, on help finding a barrier cream for her mother

    — client's daughter, on help finding a barrier cream for her mother

    1 week ago
    1 week ago

    I really appreciate all the research that you've done”

    I really appreciate all the research that you've done”

    — client's daughter, praising [Hera]'s work finding care options

    — client's daughter, praising [Hera]'s work finding care options

    1 week ago
    1 week ago

    You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”

    You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”

    — client, praising [Hera] for resolving a stalled benefits application

    — client, praising [Hera] for resolving a stalled benefits application

    1 week ago
    1 week ago

    I really didn't know that nobody explained it to me. So that was very helpful.”

    I really didn't know that nobody explained it to me. So that was very helpful.”

    — client, after [Hera] explained the difference between regular and maintenance physical therapy

    — client, after [Hera] explained the difference between regular and maintenance physical therapy

    1 week ago
    1 week ago

    You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”

    You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”

    — partner agency contact, praising [Hera]'s handling of a mutual client

    — partner agency contact, praising [Hera]'s handling of a mutual client

    1 week ago
    1 week ago

    By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”

    By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”

    — client, discussing his care needs and finances

    — client, discussing his care needs and finances

    1 week ago
    1 week ago

    I appreciate you constantly reaching out to me.”

    I appreciate you constantly reaching out to me.”

    — client's daughter

    — client's daughter

    1 week ago
    1 week ago

    At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”

    At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”

    — client, thanking [Hera] for clearing out her old apartment

    — client, thanking [Hera] for clearing out her old apartment

    1 week ago
    1 week ago

    I appreciate the help from you guys. I can't say how much.”

    I appreciate the help from you guys. I can't say how much.”

    — client, after describing a stressful few days managing therapy and other issues

    — client, after describing a stressful few days managing therapy and other issues

    1 week ago
    1 week ago

    Alright, really nice, nice work yesterday and today, I'm very grateful.”

    Alright, really nice, nice work yesterday and today, I'm very grateful.”

    — client's husband, praising care coordination

    — client's husband, praising care coordination

    1 week ago
    1 week ago

    Well you're very efficient, I got to tell you.”

    Well you're very efficient, I got to tell you.”

    — client, after [Hera] handled scheduling with the meal delivery service

    — client, after [Hera] handled scheduling with the meal delivery service

    1 week ago
    1 week ago

    Okay, that is so awesome. I'm glad I found out about this. It's helping a lot. I think it'll help a lot.”

    Okay, that is so awesome. I'm glad I found out about this. It's helping a lot. I think it'll help a lot.”

    — client, after learning what care coordination services include

    — client, after learning what care coordination services include

    1 week ago
    1 week ago

    That would be great. Yes, you already are helping. So I appreciate it very much. So thank you.”

    That would be great. Yes, you already are helping. So I appreciate it very much. So thank you.”

    — client, on being supported through a personal creative project

    — client, on being supported through a personal creative project

    1 week ago
    1 week ago

    Thank you for being in this corner cause he needs this, he needs someone.”

    Thank you for being in this corner cause he needs this, he needs someone.”

    — client's friend, thanking [Hera] for advocating for client

    — client's friend, thanking [Hera] for advocating for client

    2 weeks ago
    2 weeks ago

    Your team was able to line up a a psychiatrist as well as a few other providers to help stabilize the situation.”

    Your team was able to line up a a psychiatrist as well as a few other providers to help stabilize the situation.”

    — elder care home care representative, describing a prior case where [Hera]'s care plan helped identify underlying issues and get the client stabilized

    — elder care home care representative, describing a prior case where [Hera]'s care plan helped identify underlying issues and get the client stabilized

    2 weeks ago
    2 weeks ago

    You're really good, your team lead is really good, the consultants really good.”

    You're really good, your team lead is really good, the consultants really good.”

    — client's daughter, praising [Hera] and the team reviewing appeal letters

    — client's daughter, praising [Hera] and the team reviewing appeal letters

    2 weeks ago
    2 weeks ago

    That was that beautiful email you crafted.”

    That was that beautiful email you crafted.”

    — client, praising an email [Hera] drafted with questions for the elder law attorney

    — client, praising an email [Hera] drafted with questions for the elder law attorney

    2 weeks ago
    2 weeks ago

    You're always so amazing you sent me all this great information.”

    You're always so amazing you sent me all this great information.”

    — client, thanking [Hera] for research help with insurance options

    — client, thanking [Hera] for research help with insurance options

    2 weeks ago
    2 weeks ago

  • What the clever child you are.”

    What the clever child you are.”

    client, after [Hera] found out she could qualify for two hearing aids instead of one

    client, after [Hera] found out she could qualify for two hearing aids instead of one

    2 hours ago
    2 hours ago

    I love seeing all the options. I think that was that was really great”

    I love seeing all the options. I think that was that was really great”

    client's daughter, on [Hera] laying out all the care options for her parents

    client's daughter, on [Hera] laying out all the care options for her parents

    18 hours ago
    18 hours ago

    Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”

    Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”

    client's daughter, on ongoing care coordination for her mother's therapies

    client's daughter, on ongoing care coordination for her mother's therapies

    20 hours ago
    20 hours ago

    Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”

    Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”

    client, on [Hera]'s responsiveness to his emails and voicemail

    client, on [Hera]'s responsiveness to his emails and voicemail

    23 hours ago
    23 hours ago

    I would think that if anybody would have better luck and I would, it would be, it would be you guys”

    I would think that if anybody would have better luck and I would, it would be, it would be you guys”

    client, on [Hera]'s efforts to find funding and resources for a bathroom repair

    client, on [Hera]'s efforts to find funding and resources for a bathroom repair

    1 day ago
    1 day ago

    That was awesome. That's awesome. You guys are really may making my work life much more easier.”

    That was awesome. That's awesome. You guys are really may making my work life much more easier.”

    client's daughter

    client's daughter

    1 day ago
    1 day ago

    I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”

    I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”

    client's daughter, describing [Hera]'s guidance through her mother's care decisions

    client's daughter, describing [Hera]'s guidance through her mother's care decisions

    1 day ago
    1 day ago

    I've looked it over, I think, it's excellent, many good points.”

    I've looked it over, I think, it's excellent, many good points.”

    client, reviewing resource guide [Hera] prepared for his sister's care

    client, reviewing resource guide [Hera] prepared for his sister's care

    1 day ago
    1 day ago

    Thank you, you've been very attentive.”

    Thank you, you've been very attentive.”

    client's doctor, at end of call

    client's doctor, at end of call

    1 day ago
    1 day ago

    I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”

    I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”

    client, after [Hera] promised to help resolve her lease and apartment issue

    client, after [Hera] promised to help resolve her lease and apartment issue

    1 day ago
    1 day ago

    I like you. I think you've done a tremendous job.”

    I like you. I think you've done a tremendous job.”

    client

    client

    1 day ago
    1 day ago

    I love how you see her. Thank you. You see her, you do you see her?”

    I love how you see her. Thank you. You see her, you do you see her?”

    client's daughter, praising how well [Hera] understands and perceives her mother's condition

    client's daughter, praising how well [Hera] understands and perceives her mother's condition

    2 days ago
    2 days ago

    So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”

    So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”

    client's wife

    client's wife

    2 days ago
    2 days ago

    We really appreciate all your help, yeah, makes a difference.”

    We really appreciate all your help, yeah, makes a difference.”

    client's family member

    client's family member

    2 days ago
    2 days ago

    I, I'm telling you know, I just feel better just speaking to you.”

    I, I'm telling you know, I just feel better just speaking to you.”

    client, describing how talking with [Hera] helps her

    client, describing how talking with [Hera] helps her

    2 days ago
    2 days ago

    It feels a little more personal, maybe with the help and support that you've provided so far.”

    It feels a little more personal, maybe with the help and support that you've provided so far.”

    client's niece, comparing [Hera]'s support to the other program

    client's niece, comparing [Hera]'s support to the other program

    3 days ago
    3 days ago

    I couldn't do this without you.”

    I couldn't do this without you.”

    client, thanking [Hera] for help organizing health documentation and planning

    client, thanking [Hera] for help organizing health documentation and planning

    3 days ago
    3 days ago

    My stomach feels better already.”

    My stomach feels better already.”

    client, after [Hera] took over arranging her sister's transportation and appointments

    client, after [Hera] took over arranging her sister's transportation and appointments

    5 days ago
    5 days ago

    You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”

    You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”

    client, praising [Hera]'s problem-solving during a tech support call

    client, praising [Hera]'s problem-solving during a tech support call

    6 days ago
    6 days ago

    Your follow-through is amazing”

    Your follow-through is amazing”

    client's brother, praising ongoing support from [Hera]

    client's brother, praising ongoing support from [Hera]

    6 days ago
    6 days ago

    You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”

    You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”

    client, praising resources and products [Hera] has sent her

    client, praising resources and products [Hera] has sent her

    6 days ago
    6 days ago

    Wow! You are so knowledgeable. God bless you.”

    Wow! You are so knowledgeable. God bless you.”

    client, after [Hera] explained how missing water pill doses could cause skin breakdown

    client, after [Hera] explained how missing water pill doses could cause skin breakdown

    6 days ago
    6 days ago

    You are the best, you really are.”

    You are the best, you really are.”

    client, after [Hera] offered to include a specialist's contact info in a follow-up email

    client, after [Hera] offered to include a specialist's contact info in a follow-up email

    6 days ago
    6 days ago

    You're doing a great job.”

    You're doing a great job.”

    client

    client

    6 days ago
    6 days ago

    By the way, thank you for the letter that was great”

    By the way, thank you for the letter that was great”

    client's son, referring to a referral letter [Hera] sent

    client's son, referring to a referral letter [Hera] sent

    1 week ago
    1 week ago

    You're my protector.”

    You're my protector.”

    client, after [Hera] promised to address the home health agency staff's rude treatment of her

    client, after [Hera] promised to address the home health agency staff's rude treatment of her

    1 week ago
    1 week ago

    I'm just so glad that you're so responsive”

    I'm just so glad that you're so responsive”

    client, praising [Hera]'s availability and support

    client, praising [Hera]'s availability and support

    1 week ago
    1 week ago

    Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”

    Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”

    client, thanking [Hera] for helping resolve a power of attorney banking issue

    client, thanking [Hera] for helping resolve a power of attorney banking issue

    1 week ago
    1 week ago

    I just, I'm so grateful that you can do this is so helpful.”

    I just, I'm so grateful that you can do this is so helpful.”

    client, about help coordinating her mother's care transition

    client, about help coordinating her mother's care transition

    1 week ago
    1 week ago

    Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”

    Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”

    client, thanking [Hera] for offering to sit in on her hospice nurse visit

    client, thanking [Hera] for offering to sit in on her hospice nurse visit

    1 week ago
    1 week ago

    You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”

    You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”

    client, reflecting on the value of [Hera]'s services

    client, reflecting on the value of [Hera]'s services

    1 week ago
    1 week ago

    Well that's some, that's some research you doing well.”

    Well that's some, that's some research you doing well.”

    client, praising research into pharmacy pill-box delivery service

    client, praising research into pharmacy pill-box delivery service

    1 week ago
    1 week ago

    I wanna thank you for calling following up, giving me that detailed list of appointments.”

    I wanna thank you for calling following up, giving me that detailed list of appointments.”

    client's daughter, on the detailed list of appointments [Hera] provided

    client's daughter, on the detailed list of appointments [Hera] provided

    1 week ago
    1 week ago

    But, boy, this is detective work you've done so unbelievable, [Hera].”

    But, boy, this is detective work you've done so unbelievable, [Hera].”

    client, praising [Hera]'s detailed investigation into his call-button response times

    client, praising [Hera]'s detailed investigation into his call-button response times

    1 week ago
    1 week ago

    You were very efficient with this, really, really helpful. I can't thank you.”

    You were very efficient with this, really, really helpful. I can't thank you.”

    client, praising [Hera]'s work resolving a benefits issue

    client, praising [Hera]'s work resolving a benefits issue

    1 week ago
    1 week ago

    Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”

    Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”

    client, after care manager listened to concerns about caregiver

    client, after care manager listened to concerns about caregiver

    1 week ago
    1 week ago

    Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”

    Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”

    client, praising follow-up on her care

    client, praising follow-up on her care

    1 week ago
    1 week ago

    I really appreciate that cause I do feel lost and see most days but anyway.”

    I really appreciate that cause I do feel lost and see most days but anyway.”

    client's daughter, on [Hera] checking in so she wouldn't feel lost

    client's daughter, on [Hera] checking in so she wouldn't feel lost

    1 week ago
    1 week ago

    Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”

    Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”

    client, thanking [Hera] for working to arrange her appointment escort

    client, thanking [Hera] for working to arrange her appointment escort

    1 week ago
    1 week ago

    Well, you've had the experience on the inside and the outside. So, you know, you're the best person for me to talk to.”

    Well, you've had the experience on the inside and the outside. So, you know, you're the best person for me to talk to.”

    client, regarding advice on his relative's care situation

    client, regarding advice on his relative's care situation

    1 week ago
    1 week ago

    She's really doing her job”

    She's really doing her job”

    client's grandson, remarking on how many calls he was getting on his grandmother's behalf

    client's grandson, remarking on how many calls he was getting on his grandmother's behalf

    1 week ago
    1 week ago

    Thank you and thank you so, so, so much. It, it's, I feel a little lighter. Thank you.”

    Thank you and thank you so, so, so much. It, it's, I feel a little lighter. Thank you.”

    client, after speaking with [Hera] about setting up care support

    client, after speaking with [Hera] about setting up care support

    1 week ago
    1 week ago

    That was good. That was a very smart over your part.”

    That was good. That was a very smart over your part.”

    client, after [Hera] used an existing consent form to avoid extra paperwork

    client, after [Hera] used an existing consent form to avoid extra paperwork

    1 week ago
    1 week ago

    I know we're kind of going back and forth via email and thank you so much for all of the information and it was really helpful.”

    I know we're kind of going back and forth via email and thank you so much for all of the information and it was really helpful.”

    client's daughter, about email support from [Hera]

    client's daughter, about email support from [Hera]

    1 week ago
    1 week ago

    He sounds way better and way more empowered you know, he was just feeling like kind of a mess and thank you for helping him”

    He sounds way better and way more empowered you know, he was just feeling like kind of a mess and thank you for helping him”

    client's friend, on client's improvement since [Hera] began helping him

    client's friend, on client's improvement since [Hera] began helping him

    2 weeks ago
    2 weeks ago

    All I know is that you guys are really good.”

    All I know is that you guys are really good.”

    client, praising [Hera]'s service

    client, praising [Hera]'s service

    2 weeks ago
    2 weeks ago

    I have to say a [Hera], it's such a release to have you on the team. It's really, it's very, very helpful cause I haven't been able to talk to anybody about it. So you know the fact that I, other than you know, medical professionals you're the only one and it's, it is really helpful. So thank you.”

    I have to say a [Hera], it's such a release to have you on the team. It's really, it's very, very helpful cause I haven't been able to talk to anybody about it. So you know the fact that I, other than you know, medical professionals you're the only one and it's, it is really helpful. So thank you.”

    client

    client

    2 weeks ago
    2 weeks ago

    It's just you guys have been amazing you in particular because it's like I can't be writing and doing all this appeal stuff at the same time.”

    It's just you guys have been amazing you in particular because it's like I can't be writing and doing all this appeal stuff at the same time.”

    client's daughter, on [Hera] handling her parents' care appeals while she works

    client's daughter, on [Hera] handling her parents' care appeals while she works

    2 weeks ago
    2 weeks ago

    I don't know what I would have done without you.”

    I don't know what I would have done without you.”

    client, thanking [Hera] for her support

    client, thanking [Hera] for her support

    2 weeks ago
    2 weeks ago

    No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”

    No, no, thank you for, for all your, all your attention. You've been very attentive and you know, yeah, we appreciate you.”

    client's son

    client's son

    2 weeks ago
    2 weeks ago

Meet Barbara

Meet Barbara

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

  1. They have Original Medicare (not Medicare Advantage)

  2. They live in a state Hera currently serves: New York, New Jersey, California, Florida, Massachusetts, Maryland, or Pennsylvania

  3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and

doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.