— client, amid frustration over unrelated paperwork and logistics issues

— client, praising her care team

— client, after [Hera] arranged for medication to be picked up and delivered

— client, after [Hera] offers to set up a call to coordinate urgent in-home care

— client, reacting to [Hera] finding a free donation program for her nutritional supplies

— client

— client, on [Hera] being founded to help caregivers like her

— client's wife, on [Hera]'s help coordinating care

— client, praising [Hera]'s persistence with doctors' offices

— client, thanking [Hera] for following through on a promised callback

— client's daughter, describing how she discovered [Hera] through a community board

— client's daughter

— client, after [Hera] stayed late to call her back

— client, after [Hera] provided doctor contact and address information

— client, reacting to [Hera] securing a podiatrist house call appointment

— client, thanking [Hera] for her patience during the call

— client, after [Hera] laid out how she could help coordinate her mother's care

— client, thanking [Hera] mid-call

— client, on the support she receives from [Hera] since she can't lean on friends as much

— client, after doctor's visit, thanking [Hera] for preparing lists used during the appointment

— client's daughter, after discussing care coordination plan for her mother

— client's wife, on getting her husband enrolled with [Hera]

— client, after [Hera] helped place a custom order for her ostomy belt

— client, thanking [Hera] for help coordinating discharge and appointments

— client's daughter, after [Hera] offered to track down her father's healthcare proxy paperwork

— client, praising [Hera]'s care

— client, after [Hera] offers to personally follow up with her friend

— client, thanking [Hera] for ongoing support with her and her husband's care

— client's wife, after learning [Hera] was taking notes during the discharge planning meeting

— client, while [Hera] helped her sort out bills and call the tax office on her behalf

— client, praising [Hera]'s work on her father's care coordination

— client's husband

— client's son, describing how he tells friends about [Hera]'s care manager

— client, leaving a voicemail for [Hera]

— client's son, describing his experience working with [Hera] care managers through his job

— doctor, responding to [Hera] explaining her due diligence in following up on client's fall history and safety needs

— client, thanking [Hera] for her ongoing help

— client, contrasting negative online reviews of another organization with her experience of [Hera]

— client, telling [Hera] she is the major part of why client feels more supported

— client, praising [Hera]'s efforts to help manage his care

— care coordinator at patient's other agency, praising [Hera]'s work coordinating the patient's care

— client's daughter, after hearing how [Hera] would coordinate care for her mother

— client

— client's daughter, thanking [Hera] for support in coordinating her mother's care

— client, referring to a letter [Hera] wrote disputing an overcharge

— client's daughter, praising [Hera]'s support during her mother's care crisis

— client's daughter

— client's daughter, after [Hera] helped switch to a better medical transportation provider

— client, after weeks of trying to get her walker order sorted

— client's son, praising [Hera]'s research on medical flight options