Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.
Tatiana L
social worker
Khalie L
registered nurse
Samantha S
social worker
Taylor W
social worker
Isha P
registered nurse
Yaakov F
physical therapist
Emily B
social worker
Noni R
registered nurse
Sarah S
hero
Shayna C
social worker
Rebecca G
registered nurse
Jacinda S
social worker
Samantha N
social worker
Felicia L
social worker
Tiffany N
hero
Meagan S
registered nurse
Justina G
registered nurse
Stephanie Q
registered nurse
Tina M
social worker
Sarah G
social worker
Shaneka S
social worker
Amanda O
social worker
Emmanuel M
social worker
Imani A
registered nurse
Katie Dowell
registered nurse
Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
So your group is wonderful to have people like that, right?”
So your group is wonderful to have people like that, right?”
— client, praising [Hera] for referring an excellent foot doctor
— client, praising [Hera] for referring an excellent foot doctor
1 hour ago1 hour ago“
I really appreciate all of your help”
I really appreciate all of your help”
— client's son
— client's son
2 hours ago2 hours ago“
I'll keep you posted, but you're doing excellent so far.”
I'll keep you posted, but you're doing excellent so far.”
— client, after [Hera] found a new food delivery resource for her
— client, after [Hera] found a new food delivery resource for her
23 hours ago23 hours ago“
Because I don't know what I would do without you.”
Because I don't know what I would do without you.”
— client, after [Hera] offered to follow up on her care coordination
— client, after [Hera] offered to follow up on her care coordination
1 day ago1 day ago“
And so, I appreciate everything you're doing for me, I really do.”
And so, I appreciate everything you're doing for me, I really do.”
— client, on [Hera] managing his appointments and paperwork
— client, on [Hera] managing his appointments and paperwork
1 day ago1 day ago“
Your soothing voice helps me.”
Your soothing voice helps me.”
— client, after a call with [Hera]
— client, after a call with [Hera]
1 day ago1 day ago“
Rely on you, you see all the angles, so I appreciate that.”
Rely on you, you see all the angles, so I appreciate that.”
— client's son, on [Hera] planning for multiple contingencies with his father's care
— client's son, on [Hera] planning for multiple contingencies with his father's care
1 day ago1 day ago“
He knows people with your job, but they're not as good as you.”
He knows people with your job, but they're not as good as you.”
— client, comparing [Hera] to others in similar roles
— client, comparing [Hera] to others in similar roles
2 days ago2 days ago“
You're incredible.”
You're incredible.”
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
— client, after [Hera] scheduled an appointment with his usually hard-to-book doctor
2 days ago2 days ago“
So we're glad to have people on our side like you.”
So we're glad to have people on our side like you.”
— client
— client
2 days ago2 days ago“
You got the patience of a saint.”
You got the patience of a saint.”
— client, while [Hera] helped her track down account information to pay a bill
— client, while [Hera] helped her track down account information to pay a bill
2 days ago2 days ago“
I can't tell you how much I appreciate the time you took with me today.”
I can't tell you how much I appreciate the time you took with me today.”
— client, after [Hera] spent the call helping her resolve her bills
— client, after [Hera] spent the call helping her resolve her bills
2 days ago2 days ago“
You have done something wonderful for me today. I'm very appreciative.”
You have done something wonderful for me today. I'm very appreciative.”
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
— client, after [Hera] helped arrange care following a period of feeling lost and discouraged
4 days ago4 days ago“
It's really nice to get it. I mean, you worked on this a long time!”
It's really nice to get it. I mean, you worked on this a long time!”
— client, after receiving her new blister-packed medications arranged by [Hera]
— client, after receiving her new blister-packed medications arranged by [Hera]
5 days ago5 days ago“
You're giving me good advice”
You're giving me good advice”
— client, responding to advice about eating and staying hydrated
— client, responding to advice about eating and staying hydrated
5 days ago5 days ago“
I am looking forward to see you as soon as possible. I miss you.”
I am looking forward to see you as soon as possible. I miss you.”
— client, voicemail to [Hera]
— client, voicemail to [Hera]
5 days ago5 days ago“
You're good at it.”
You're good at it.”
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
— client, after praising how [Hera] pointed out things she hadn't noticed during their work together
5 days ago5 days ago“
I'm very touched by what you're doing for me.”
I'm very touched by what you're doing for me.”
— client, speaking about [Hera]'s help managing her care and move
— client, speaking about [Hera]'s help managing her care and move
5 days ago5 days ago“
My mind is at ease knowing that there is an advocate”
My mind is at ease knowing that there is an advocate”
— client's brother, reflecting on having [Hera] as his brother's advocate
— client's brother, reflecting on having [Hera] as his brother's advocate
6 days ago6 days ago“
You're like my guardian angel here.”
You're like my guardian angel here.”
— client, reassuring [Hera] after an internet outage delayed the call
— client, reassuring [Hera] after an internet outage delayed the call
6 days ago6 days ago“
You are about the closest thing to help I've gotten in months.”
You are about the closest thing to help I've gotten in months.”
— client, frustrated with other providers
— client, frustrated with other providers
6 days ago6 days ago“
I want to thank you for the extensive email that you sent me.”
I want to thank you for the extensive email that you sent me.”
— client's doctor, regarding medication reconciliation email from [Hera]
— client's doctor, regarding medication reconciliation email from [Hera]
6 days ago6 days ago“
This is gonna be the extra cherry on top, so I appreciate it.”
This is gonna be the extra cherry on top, so I appreciate it.”
— client's child, at end of call about setting up [Hera]'s services
— client's child, at end of call about setting up [Hera]'s services
6 days ago6 days ago“
From you, thank you for giving me that boost that I need.”
From you, thank you for giving me that boost that I need.”
— client, after [Hera] helped her prepare questions for her doctor
— client, after [Hera] helped her prepare questions for her doctor
6 days ago6 days ago“
Thank you, I really appreciate all your help, honestly.”
Thank you, I really appreciate all your help, honestly.”
— client
— client
6 days ago6 days ago“
That's your job. You're so good at it.”
That's your job. You're so good at it.”
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
— client, after describing the staffing crisis and thanking [Hera] for helping navigate it
1 week ago1 week ago“
Not a thing. So far, exceptionally fantastic job.”
Not a thing. So far, exceptionally fantastic job.”
— client's relative, when asked if she needed anything else
— client's relative, when asked if she needed anything else
1 week ago1 week ago“
I really appreciate all the effort you put in, and your hard work”
I really appreciate all the effort you put in, and your hard work”
— client's daughter, praising [Hera]'s work on revisions for her father's case
— client's daughter, praising [Hera]'s work on revisions for her father's case
1 week ago1 week ago“
Amazing. [Hera], how you... you accessed information so quickly.”
Amazing. [Hera], how you... you accessed information so quickly.”
— client, after [Hera] quickly found a specialist's info online
— client, after [Hera] quickly found a specialist's info online
1 week ago1 week ago“
No, you've been wonderful, really.”
No, you've been wonderful, really.”
— client, after [Hera] apologized for taking time to sort out appointments
— client, after [Hera] apologized for taking time to sort out appointments
1 week ago1 week ago“
You're doing a great job.”
You're doing a great job.”
— client
— client
1 week ago1 week ago“
You are, and you're awesome, and thank you.”
You are, and you're awesome, and thank you.”
— client, affirming [Hera]'s responsiveness and support
— client, affirming [Hera]'s responsiveness and support
1 week ago1 week ago“
So… God, you're amazing.”
So… God, you're amazing.”
— client, after being scheduled quickly for a dermatology appointment
— client, after being scheduled quickly for a dermatology appointment
1 week ago1 week ago“
Thank you so much for keeping in close contact with me.”
Thank you so much for keeping in close contact with me.”
— client's wife
— client's wife
1 week ago1 week ago“
I trust you, and my gratitude at having you is, like, sky high.”
I trust you, and my gratitude at having you is, like, sky high.”
— client
— client
1 week ago1 week ago“
You and your magic hats! You're amazing.”
You and your magic hats! You're amazing.”
— client's wife, after [Hera] offered to follow up and relay praise to the assessing clinician's manager
— client's wife, after [Hera] offered to follow up and relay praise to the assessing clinician's manager
1 week ago1 week ago“
You're always great to talk to and great to be helpful.”
You're always great to talk to and great to be helpful.”
— client, praising [Hera]
— client, praising [Hera]
1 week ago1 week ago“
I just really appreciate the calls. I really do. Thank you, [Hera].”
I just really appreciate the calls. I really do. Thank you, [Hera].”
— client, at end of call
— client, at end of call
1 week ago1 week ago“
I feel like your support would be monumental.”
I feel like your support would be monumental.”
— client's daughter, after hearing what [Hera] offers
— client's daughter, after hearing what [Hera] offers
1 week ago1 week ago“
Because you're my angel, you know, you're not my… you're my anger. Yes.”
Because you're my angel, you know, you're not my… you're my anger. Yes.”
— client, contrasting [Hera] with other coordinators who were impatient with her
— client, contrasting [Hera] with other coordinators who were impatient with her
1 week ago1 week ago“
It helps me, too. You're helping me, whether you realize it or not.”
It helps me, too. You're helping me, whether you realize it or not.”
— client's niece
— client's niece
1 week ago1 week ago“
She was on it. She was on it.”
She was on it. She was on it.”
— client, describing [Hera]'s diligence while caring for her mother
— client, describing [Hera]'s diligence while caring for her mother
1 week ago1 week ago“
I love what you guys are doing, candidly, and you've helped my own family.”
I love what you guys are doing, candidly, and you've helped my own family.”
— referral partner, describing how [Hera] helped his own in-laws
— referral partner, describing how [Hera] helped his own in-laws
1 week ago1 week ago“
[Hera] does a great job, so I want to thank you for that.”
[Hera] does a great job, so I want to thank you for that.”
— client's daughter, speaking to [Hera] about [Hera]'s work with her mother
— client's daughter, speaking to [Hera] about [Hera]'s work with her mother
1 week ago1 week ago“
Thank you for arranging all of this, that's wonderful”
Thank you for arranging all of this, that's wonderful”
— client's relative, after [Hera] arranged transportation and appointment timing
— client's relative, after [Hera] arranged transportation and appointment timing
1 week ago1 week ago“
You have been quite an angel. Reaching out to me many times in emails or phone.”
You have been quite an angel. Reaching out to me many times in emails or phone.”
— client, leaving a voicemail for [Hera]
— client, leaving a voicemail for [Hera]
1 week ago1 week ago“
Oh my god, that alone makes you guys worth your weight in gold.”
Oh my god, that alone makes you guys worth your weight in gold.”
— client, after learning [Hera] can do pre-interviews for in-home aides
— client, after learning [Hera] can do pre-interviews for in-home aides
2 weeks ago2 weeks ago“
I told you, she's yours, you handled that very well.”
I told you, she's yours, you handled that very well.”
— client, after her doctor's office called to confirm [Hera] was handling her case
— client, after her doctor's office called to confirm [Hera] was handling her case
2 weeks ago2 weeks ago“
You are, you're a godsend, and we reinforce each other.”
You are, you're a godsend, and we reinforce each other.”
— client's brother, praising [Hera]'s support in managing his brother's care
— client's brother, praising [Hera]'s support in managing his brother's care
2 weeks ago2 weeks ago“
Thank you so much for being so attentive to everything.”
Thank you so much for being so attentive to everything.”
— client
— client
2 weeks ago2 weeks ago“
You work hard enough, and you're doing an amazing job”
You work hard enough, and you're doing an amazing job”
— client's son
— client's son
2 hours ago2 hours ago“
You never show me impatience, no matter how crazy I act.”
You never show me impatience, no matter how crazy I act.”
— client, praising [Hera]'s patience
— client, praising [Hera]'s patience
3 hours ago3 hours ago“
Which was such a great recommendation, I really appreciate it”
Which was such a great recommendation, I really appreciate it”
— client, praising [Hera]'s referral to a caregiver
— client, praising [Hera]'s referral to a caregiver
1 day ago1 day ago“
You really explained it beautifully to me”
You really explained it beautifully to me”
— client, praising how clearly [Hera] explained the service
— client, praising how clearly [Hera] explained the service
1 day ago1 day ago“
You don't try, you succeed.”
You don't try, you succeed.”
— client, praising [Hera]'s ability to connect with the people she works with
— client, praising [Hera]'s ability to connect with the people she works with
1 day ago1 day ago“
I'm glad I have you. I really, I am. I appreciate you a lot.”
I'm glad I have you. I really, I am. I appreciate you a lot.”
— client, expressing appreciation for [Hera]'s support during a stressful time
— client, expressing appreciation for [Hera]'s support during a stressful time
1 day ago1 day ago“
I'm happy with the work that you're doing for me.”
I'm happy with the work that you're doing for me.”
— client
— client
1 day ago1 day ago“
[Hera] has been absolutely amazing”
[Hera] has been absolutely amazing”
— client's sister
— client's sister
2 days ago2 days ago“
Thank you, thank you. Hera has been a real help, yes.”
Thank you, thank you. Hera has been a real help, yes.”
— client
— client
2 days ago2 days ago“
Great, great work, [Hera].”
Great, great work, [Hera].”
— client, after learning the home care agency switch had been resolved
— client, after learning the home care agency switch had been resolved
2 days ago2 days ago“
You're just like a living angel.”
You're just like a living angel.”
— client, after [Hera] helped her sort out and pay overdue bills
— client, after [Hera] helped her sort out and pay overdue bills
2 days ago2 days ago“
I appreciate you getting someone in there in the interim.”
I appreciate you getting someone in there in the interim.”
— client's sister, thanking [Hera] for arranging interim in-home support
— client's sister, thanking [Hera] for arranging interim in-home support
4 days ago4 days ago“
You guys have stepped in really quickly, which is, you know, wonderful”
You guys have stepped in really quickly, which is, you know, wonderful”
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
— client's case manager at referring fund, praising how quickly [Hera] engaged after the referral
5 days ago5 days ago“
I know that you follow through, and you're very conscientious.”
I know that you follow through, and you're very conscientious.”
— client, praising [Hera]'s handling of her care coordination
— client, praising [Hera]'s handling of her care coordination
5 days ago5 days ago“
It's okay, darling, you've done a good job. Thank you.”
It's okay, darling, you've done a good job. Thank you.”
— client, after [Hera] arranged last-minute cleaning service for his apartment
— client, after [Hera] arranged last-minute cleaning service for his apartment
5 days ago5 days ago“
You're very professional, and, very understanding, and very happy with you.”
You're very professional, and, very understanding, and very happy with you.”
— client's son, at end of call
— client's son, at end of call
5 days ago5 days ago“
I like knowing you're there. It's very helpful.”
I like knowing you're there. It's very helpful.”
— client, on relying on [Hera] for support
— client, on relying on [Hera] for support
5 days ago5 days ago“
Wow, wow. Well, I really appreciate what all you're doing.”
Wow, wow. Well, I really appreciate what all you're doing.”
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
— client's brother, after [Hera] detailed the care coordination she was arranging following the hospital discharge
6 days ago6 days ago“
You're the only one that seems to be able to do this. Finger on the pulse.”
You're the only one that seems to be able to do this. Finger on the pulse.”
— client, praising [Hera]'s follow-up on her appointment
— client, praising [Hera]'s follow-up on her appointment
6 days ago6 days ago“
These places look great. Thanks for doing that research.”
These places look great. Thanks for doing that research.”
— client's daughter, regarding care management options [Hera] researched
— client's daughter, regarding care management options [Hera] researched
6 days ago6 days ago“
I'm never alone. I'm always being cared for, okay?”
I'm never alone. I'm always being cared for, okay?”
— client, describing her care under [Hera]'s coordination
— client, describing her care under [Hera]'s coordination
6 days ago6 days ago“
That's exactly… that's exactly the support that's needed, for sure.”
That's exactly… that's exactly the support that's needed, for sure.”
— client's child, responding to description of [Hera]'s care management services
— client's child, responding to description of [Hera]'s care management services
6 days ago6 days ago“
I appreciate your being there, just knowing that you're there.”
I appreciate your being there, just knowing that you're there.”
— client, expressing appreciation for [Hera]'s ongoing support
— client, expressing appreciation for [Hera]'s ongoing support
6 days ago6 days ago“
You're making… helping make my life a little bit easier, so I appreciate it.”
You're making… helping make my life a little bit easier, so I appreciate it.”
— client
— client
6 days ago6 days ago“
No, I appreciate it. I appreciate everything you're trying to do to help.”
No, I appreciate it. I appreciate everything you're trying to do to help.”
— client, thanking [Hera] for her support during his illness
— client, thanking [Hera] for her support during his illness
6 days ago6 days ago“
If I had an agency, I would hire you.”
If I had an agency, I would hire you.”
— client's relative, praising [Hera]'s work
— client's relative, praising [Hera]'s work
1 week ago1 week ago“
So thorough. It's wonderful.”
So thorough. It's wonderful.”
— client, praising [Hera]'s thoroughness during assessment call
— client, praising [Hera]'s thoroughness during assessment call
1 week ago1 week ago“
I think you know that, and thank you for arranging that.”
I think you know that, and thank you for arranging that.”
— client, thanking [Hera] for quickly arranging a hospital bed
— client, thanking [Hera] for quickly arranging a hospital bed
1 week ago1 week ago“
You're doing a great job. You really know what you're doing, so…”
You're doing a great job. You really know what you're doing, so…”
— client
— client
1 week ago1 week ago“
You're really great.”
You're really great.”
— client, after [Hera] secured her a last-minute psychiatry appointment
— client, after [Hera] secured her a last-minute psychiatry appointment
1 week ago1 week ago“
I am so grateful that you're involved in helping mediate throughout it.”
I am so grateful that you're involved in helping mediate throughout it.”
— client's son, amid family miscommunication over caregiving
— client's son, amid family miscommunication over caregiving
1 week ago1 week ago“
Are you kidding me? You're the most responsive person I know.”
Are you kidding me? You're the most responsive person I know.”
— client, reacting to [Hera] offering to be reachable by email anytime
— client, reacting to [Hera] offering to be reachable by email anytime
1 week ago1 week ago“
I'm so lucky to have you, and thank you so much.”
I'm so lucky to have you, and thank you so much.”
— client, praising [Hera]'s help with care planning
— client, praising [Hera]'s help with care planning
1 week ago1 week ago“
But, I thank you for all that research you did.”
But, I thank you for all that research you did.”
— client's wife, thanking [Hera] for researching home health agencies
— client's wife, thanking [Hera] for researching home health agencies
1 week ago1 week ago“
[Hera], you have been a hospice nurse. You are the best of the best.”
[Hera], you have been a hospice nurse. You are the best of the best.”
— client, amid a rant about society in general
— client, amid a rant about society in general
1 week ago1 week ago“
And all of the above is a 5 star.”
And all of the above is a 5 star.”
— client, summing up praise for [Hera]'s thoroughness and follow-through
— client, summing up praise for [Hera]'s thoroughness and follow-through
1 week ago1 week ago“
It's being put to use very well, I promise you.”
It's being put to use very well, I promise you.”
— client's daughter, replying to [Hera] describing her skill set
— client's daughter, replying to [Hera] describing her skill set
1 week ago1 week ago“
My daughter and I were so impressed with you guys”
My daughter and I were so impressed with you guys”
— client, describing her family's experience with [Hera]
— client, describing her family's experience with [Hera]
1 week ago1 week ago“
Thank you so much for being in my corner.”
Thank you so much for being in my corner.”
— client
— client
1 week ago1 week ago“
It helps me a lot to talk to you.”
It helps me a lot to talk to you.”
— client, on confiding in [Hera]
— client, on confiding in [Hera]
1 week ago1 week ago“
We're in really good shape. I'm very happy about what you're doing.”
We're in really good shape. I'm very happy about what you're doing.”
— client's husband, near end of care plan review call
— client's husband, near end of care plan review call
1 week ago1 week ago“
You've helped me a lot”
You've helped me a lot”
— client, reassuring [Hera] after correcting some information
— client, reassuring [Hera] after correcting some information
1 week ago1 week ago“
Boy, you've been turning around things fast and furiously.”
Boy, you've been turning around things fast and furiously.”
— client, commenting on [Hera]'s quick handling of invoices
— client, commenting on [Hera]'s quick handling of invoices
1 week ago1 week ago“
For all you're doing, I'm so grateful to you. Thank you.”
For all you're doing, I'm so grateful to you. Thank you.”
— client, thanking [Hera] for her help
— client, thanking [Hera] for her help
1 week ago1 week ago“
You and my brother, it's a wonderful team. Thank you.”
You and my brother, it's a wonderful team. Thank you.”
— client, after [Hera] reminded him of a dentist appointment
— client, after [Hera] reminded him of a dentist appointment
1 week ago1 week ago“
You, you are, you are such a godsend.”
You, you are, you are such a godsend.”
— client
— client
1 week ago1 week ago“
I know that I have somebody I can depend on, and that is you.”
I know that I have somebody I can depend on, and that is you.”
— client
— client
2 weeks ago2 weeks ago“
He's got the best care that he can have, and we're... we're good.”
He's got the best care that he can have, and we're... we're good.”
— client's brother, reflecting on the quality of care [Hera] helps provide
— client's brother, reflecting on the quality of care [Hera] helps provide
2 weeks ago2 weeks ago“
I appreciate the request you're putting in and advocating for us.”
I appreciate the request you're putting in and advocating for us.”
— client, on [Hera]'s advocacy with home care agencies
— client, on [Hera]'s advocacy with home care agencies
2 weeks ago2 weeks ago“
Thank you so much for keeping after that.”
Thank you so much for keeping after that.”
— client, thanking [Hera] for following up on an insurance refund
— client, thanking [Hera] for following up on an insurance refund
2 weeks ago2 weeks ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.
From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister of 69 year old client with ALS
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatrician at Weill Cornell
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Get your time and peace of mind back
Get your time and peace of mind back
Get your time and peace of mind back