Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Trusted by doctors at
Trusted by doctors at
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
Thank you for helping me keep him in.”
Thank you for helping me keep him in.”
— client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early
— client's daughter, thanking [Hera] for advocating to keep her father hospitalized rather than discharged early
2 hours ago2 hours ago“
This really is a game changer”
This really is a game changer”
— hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options
— hospital social worker, comparing [Hera] favorably to costly private-pay or minimal city-based care management options
2 hours ago2 hours ago“
You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”
You did a wonderful job. Because I wouldn't be able to keep my doctor's appointment if you didn't get into it, handle it.”
— client, praising help arranging transportation for his doctor's appointment
— client, praising help arranging transportation for his doctor's appointment
3 hours ago3 hours ago“
If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”
If it wasn't for you, I wouldn't be able to go to that doctor's appointment.”
— client, praising help arranging transportation for his pre-surgery evaluation appointment
— client, praising help arranging transportation for his pre-surgery evaluation appointment
3 hours ago3 hours ago“
[Hera]'s been on top of it, I mean, she can only do as much as she can do”
[Hera]'s been on top of it, I mean, she can only do as much as she can do”
— client's niece, reassuring uncle about [Hera]'s efforts
— client's niece, reassuring uncle about [Hera]'s efforts
7 hours ago7 hours ago“
Thank you for that wonderful assessment of me. Appreciate it so much.”
Thank you for that wonderful assessment of me. Appreciate it so much.”
— client, praising written care assessment from [Hera]
— client, praising written care assessment from [Hera]
8 hours ago8 hours ago“
You're my manager, I know that, and you are a good one.”
You're my manager, I know that, and you are a good one.”
— client, praising [Hera] as her care manager
— client, praising [Hera] as her care manager
3 days ago3 days ago“
No, no, no, but you kept everybody on target.”
No, no, no, but you kept everybody on target.”
— client's son, after [Hera] kept a tense care conference call focused
— client's son, after [Hera] kept a tense care conference call focused
4 days ago4 days ago“
You guys have been awesome so far.”
You guys have been awesome so far.”
— client's son
— client's son
4 days ago4 days ago“
You should work for us, or a hospital. You're very good at your job. We like it. I like it.”
You should work for us, or a hospital. You're very good at your job. We like it. I like it.”
— ED nurse case manager, praising [Hera]'s case management skills during care coordination call
— ED nurse case manager, praising [Hera]'s case management skills during care coordination call
4 days ago4 days ago“
Thank you for being there. Thank you for keeping things on track.”
Thank you for being there. Thank you for keeping things on track.”
— client, in voicemail to [Hera]
— client, in voicemail to [Hera]
4 days ago4 days ago“
It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”
It's like, honestly, this is so hard to deal with, I don't know how I'd be doing it without you. So, thank you.”
— client, on navigating a difficult medical situation
— client, on navigating a difficult medical situation
5 days ago5 days ago“
Amazing, like, all the help, it's really great, really great.”
Amazing, like, all the help, it's really great, really great.”
— client's daughter, on the aides and support arranged for her parents
— client's daughter, on the aides and support arranged for her parents
5 days ago5 days ago“
I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”
I really want to thank you for your time, your effort, your patience, your heart. I know it's not easy working with my mom and trying to advocate for the elders here.”
— client's son
— client's son
5 days ago5 days ago“
[Hera], she's wonderful, she's really trying to help us.”
[Hera], she's wonderful, she's really trying to help us.”
— client's husband, describing [Hera]'s help with the insurance call
— client's husband, describing [Hera]'s help with the insurance call
5 days ago5 days ago“
I think it's one of the best resources that I've come across, and I really like the program.”
I think it's one of the best resources that I've come across, and I really like the program.”
— client's care coordinator at a hospital, describing [Hera]'s program
— client's care coordinator at a hospital, describing [Hera]'s program
6 days ago6 days ago“
This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”
This is like a miracle. This does not happen in life, generally speaking. I mean, this business of this startup that these people started, it's unbelievable. It is too good to be true. And then there's you.”
— client, praising [Hera] and the help she has received
— client, praising [Hera] and the help she has received
6 days ago6 days ago“
I just want to thank you, thank you, thank you. I couldn't feel luckier.”
I just want to thank you, thank you, thank you. I couldn't feel luckier.”
— client, thanking [Hera]
— client, thanking [Hera]
6 days ago6 days ago“
Again, you're really sticking with me on this. You have no idea what a help it is.”
Again, you're really sticking with me on this. You have no idea what a help it is.”
— client, praising ongoing help with appointments and care coordination
— client, praising ongoing help with appointments and care coordination
6 days ago6 days ago“
I'm so lucky to have you here.”
I'm so lucky to have you here.”
— client's wife
— client's wife
6 days ago6 days ago“
No, you've done such great things for me, [Hera].”
No, you've done such great things for me, [Hera].”
— client, amid discussing stress of medication transition
— client, amid discussing stress of medication transition
6 days ago6 days ago“
You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”
You've been following up, and you've been very, thoughtful, and, I can tell you're a caring person by your voice, so, no apologies needed.”
— client, reassuring [Hera] after apologizing for his wife's condition
— client, reassuring [Hera] after apologizing for his wife's condition
6 days ago6 days ago“
Thank you, [Hera]. I appreciate your help very, very much.”
Thank you, [Hera]. I appreciate your help very, very much.”
— client, thanking [Hera] for her assistance during the call
— client, thanking [Hera] for her assistance during the call
6 days ago6 days ago“
So, your voice, your call, your everything is wonderful.”
So, your voice, your call, your everything is wonderful.”
— client, praising [Hera] at end of call
— client, praising [Hera] at end of call
6 days ago6 days ago“
I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”
I also passed on your education to my support group, or at least some of it. And they found it helpful, so it was very helpful.”
— client's daughter, on the caregiver education materials [Hera] provided
— client's daughter, on the caregiver education materials [Hera] provided
6 days ago6 days ago“
You've got all the bases covered.”
You've got all the bases covered.”
— caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care
— caseworker from partner social services agency, after hearing how thoroughly [Hera] coordinated the client's care
1 week ago1 week ago“
You have helped me all along.”
You have helped me all along.”
— client, describing [Hera]'s ongoing help with his care
— client, describing [Hera]'s ongoing help with his care
1 week ago1 week ago“
He'll like talking to you, because you've got common sense.”
He'll like talking to you, because you've got common sense.”
— client's family member, about client speaking with [Hera]
— client's family member, about client speaking with [Hera]
1 week ago1 week ago“
So that's where I'm up to, and you've been so helpful. I thank you, [Hera].”
So that's where I'm up to, and you've been so helpful. I thank you, [Hera].”
— client, after [Hera] worked through her medication supply issues
— client, after [Hera] worked through her medication supply issues
1 week ago1 week ago“
Darling [Hera], I can't thank you enough. There are no words. Thank you again and again. God bless you for getting me the appointment. And I got the message, and I'm so happy and so relieved.”
Darling [Hera], I can't thank you enough. There are no words. Thank you again and again. God bless you for getting me the appointment. And I got the message, and I'm so happy and so relieved.”
— client, thanking [Hera] for securing a medical appointment
— client, thanking [Hera] for securing a medical appointment
1 week ago1 week ago“
I have a funny feeling that, that you're, that you're top shelf.”
I have a funny feeling that, that you're, that you're top shelf.”
— client, complimenting [Hera]'s work
— client, complimenting [Hera]'s work
1 week ago1 week ago“
Again, this has just been… you've made this so easy, and you've just been so nice to be with.”
Again, this has just been… you've made this so easy, and you've just been so nice to be with.”
— client, after scheduling assessments with [Hera]
— client, after scheduling assessments with [Hera]
1 week ago1 week ago“
This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”
This context is what actually makes the handoff meaningful, where I don't have to worry about it anymore.”
— client's daughter, describing the effect of [Hera]'s care coordination
— client's daughter, describing the effect of [Hera]'s care coordination
1 week ago1 week ago“
I told him that you were... I was very happy with your service, and that you were really up on things”
I told him that you were... I was very happy with your service, and that you were really up on things”
— client's niece, relaying home health aide's praise of [Hera]
— client's niece, relaying home health aide's praise of [Hera]
1 week ago1 week ago“
On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”
On one hand, you have people who are completely monsters and evil and just inconsiderate, and on the other hand, they have people like you and networks, you know... to really help people”
— client, describing the difference between unhelpful officials and [Hera]'s support
— client, describing the difference between unhelpful officials and [Hera]'s support
1 week ago1 week ago“
I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”
I'm very much appreciative of all the work that you're doing. You do this all day long, and this is new to my family, you know?”
— client's son, discussing coordination of mother's care and transportation
— client's son, discussing coordination of mother's care and transportation
1 week ago1 week ago“
I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”
I appreciate you and [Hera]. If I hadn't met you when I did, I don't know if I would have got through the stuff that I've gone through since then.”
— client, reflecting on support during a difficult period
— client, reflecting on support during a difficult period
1 week ago1 week ago“
You're great, and you check into a lot of things for me”
You're great, and you check into a lot of things for me”
— client, describing the support she gets from [Hera]
— client, describing the support she gets from [Hera]
1 week ago1 week ago“
Yes, and I thought that was very well done.”
Yes, and I thought that was very well done.”
— client, on receiving the care plan in the mail from [Hera]
— client, on receiving the care plan in the mail from [Hera]
1 week ago1 week ago“
We'll have a company that's going to help us, and we can have a person that is actually a person, and that really feels and cares.”
We'll have a company that's going to help us, and we can have a person that is actually a person, and that really feels and cares.”
— client's son, describing what [Hera] provides for his family
— client's son, describing what [Hera] provides for his family
1 week ago1 week ago“
Thank you for everything you're doing. I am just amazed. It's… it's huge.”
Thank you for everything you're doing. I am just amazed. It's… it's huge.”
— client, praising support with care coordination
— client, praising support with care coordination
1 week ago1 week ago“
I really recognize and appreciate how much of yourself you give to me. I really do.”
I really recognize and appreciate how much of yourself you give to me. I really do.”
— client, describing [Hera]'s support during a difficult period
— client, describing [Hera]'s support during a difficult period
1 week ago1 week ago“
Trying to get someone to confirm it. And you, you, you managed to do it. Thank you.”
Trying to get someone to confirm it. And you, you, you managed to do it. Thank you.”
— client, thanking [Hera] for succeeding at confirming her appointment after she'd had trouble getting anyone to do it
— client, thanking [Hera] for succeeding at confirming her appointment after she'd had trouble getting anyone to do it
1 week ago1 week ago“
That's good, a lot of help, I appreciate it.”
That's good, a lot of help, I appreciate it.”
— client, after [Hera] offered to help track and remind him about upcoming medical appointments
— client, after [Hera] offered to help track and remind him about upcoming medical appointments
1 week ago1 week ago“
You are very welcome. You really are a hero.”
You are very welcome. You really are a hero.”
— client, after [Hera] offered ongoing help with her mother's and aunt's care
— client, after [Hera] offered ongoing help with her mother's and aunt's care
1 week ago1 week ago“
I like you, and I have you as a case manager, and I appreciate the things you do.”
I like you, and I have you as a case manager, and I appreciate the things you do.”
— client, amid frustration about scheduling mix-ups
— client, amid frustration about scheduling mix-ups
1 week ago1 week ago“
You just sound as sweet as can be, like you're sincere, and that's the kind of person that I'm interested in being with and having assist me in this situation that I'm in presently.”
You just sound as sweet as can be, like you're sincere, and that's the kind of person that I'm interested in being with and having assist me in this situation that I'm in presently.”
— client
— client
2 weeks ago2 weeks ago“
It was my... set of questions that [Hera] asked and responded beautifully to, so thank you, [Hera]”
It was my... set of questions that [Hera] asked and responded beautifully to, so thank you, [Hera]”
— client, praising how [Hera] handled her questions during discharge planning call
— client, praising how [Hera] handled her questions during discharge planning call
2 weeks ago2 weeks ago“
But man, I appreciate it, because this is where I don't know how to navigate”
But man, I appreciate it, because this is where I don't know how to navigate”
— client, on getting help navigating her prescription plan options
— client, on getting help navigating her prescription plan options
2 weeks ago2 weeks ago“
Well, you've been very precise, as usual. You've reassured me.”
Well, you've been very precise, as usual. You've reassured me.”
— client, on [Hera]'s explanations during discharge planning
— client, on [Hera]'s explanations during discharge planning
2 weeks ago2 weeks ago“
Thank you so much, you're really a lifesaver, and I appreciate it.”
Thank you so much, you're really a lifesaver, and I appreciate it.”
— client's cousin, at end of call
— client's cousin, at end of call
2 hours ago2 hours ago“
I think it's great you got her out of that apartment.”
I think it's great you got her out of that apartment.”
— client's relative, praising efforts to move client out of a troubled living situation
— client's relative, praising efforts to move client out of a troubled living situation
2 hours ago2 hours ago“
If it wasn't for you, I wouldn't have been able to go to assessor rides today.”
If it wasn't for you, I wouldn't have been able to go to assessor rides today.”
— client, praising help getting to his assessment appointment
— client, praising help getting to his assessment appointment
3 hours ago3 hours ago“
I did read the whole thing, and I wouldn't change anything. It was perfect.”
I did read the whole thing, and I wouldn't change anything. It was perfect.”
— client, praising the document [Hera] prepared for his doctor
— client, praising the document [Hera] prepared for his doctor
4 hours ago4 hours ago“
Oh my gosh, you're awesome! This is great, what a great service!”
Oh my gosh, you're awesome! This is great, what a great service!”
— client's daughter, after learning calls with doctors are recorded and can be summarized for her
— client's daughter, after learning calls with doctors are recorded and can be summarized for her
7 hours ago7 hours ago“
So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”
So much for me to know that you are help… you are there, and you're available, and you're helping me. You know, it's invaluable, so I really appreciate, as you know, as you know.”
— client's wife
— client's wife
10 hours ago10 hours ago“
That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”
That's been a lifesaver, because at night, she's been using that, but the aid's been helping her, the nighttime aid, but she's been using that instead of going to the bathroom”
— client's son, about bedside commode [Hera] arranged
— client's son, about bedside commode [Hera] arranged
4 days ago4 days ago“
You're an invaluable resource to the family”
You're an invaluable resource to the family”
— facility's palliative care nurse practitioner, during care conference call
— facility's palliative care nurse practitioner, during care conference call
4 days ago4 days ago“
You are worth your weight in gold.”
You are worth your weight in gold.”
— client's family member, thanking [Hera] for her help
— client's family member, thanking [Hera] for her help
4 days ago4 days ago“
Thank you so much, it will save my life.”
Thank you so much, it will save my life.”
— client's niece, after [Hera] offered to refer an elder law attorney
— client's niece, after [Hera] offered to refer an elder law attorney
4 days ago4 days ago“
You are a godsend, you are a blessing.”
You are a godsend, you are a blessing.”
— client's son
— client's son
5 days ago5 days ago“
She's better at calming me down, and then explaining in layman terms, so I know what's going on.”
She's better at calming me down, and then explaining in layman terms, so I know what's going on.”
— client, introducing [Hera] to her vascular doctor
— client, introducing [Hera] to her vascular doctor
5 days ago5 days ago“
I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”
I do appreciate it. I just wanted to let you know, like, all that you've been helping with is just, like, it's really, really, really… I can't thank you enough.”
— client's daughter, praising help coordinating her mother's appointments
— client's daughter, praising help coordinating her mother's appointments
5 days ago5 days ago“
I think you're the one person who actually hears.”
I think you're the one person who actually hears.”
— client, describing how [Hera] listens to her struggles with the benefits process
— client, describing how [Hera] listens to her struggles with the benefits process
5 days ago5 days ago“
I can see why now so many people recommended you. This is fantastic.”
I can see why now so many people recommended you. This is fantastic.”
— referring hospital social worker, after hearing how [Hera] coordinates care
— referring hospital social worker, after hearing how [Hera] coordinates care
6 days ago6 days ago“
I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”
I always get emails letting me know what's going on with my patients, which… which has been great. The care plan and everything's been wonderful.”
— client's care coordinator at a hospital, describing referrals to [Hera]
— client's care coordinator at a hospital, describing referrals to [Hera]
6 days ago6 days ago“
You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”
You couldn't do it the way you'd do it if you didn't mean it from the heart. You know, you couldn't fake this.”
— client, on [Hera]'s sincerity in helping her
— client, on [Hera]'s sincerity in helping her
6 days ago6 days ago“
So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”
So, it's, you know, it's needed, it's welcomed, and it's appreciated, and it doesn't go without notice.”
— client, describing [Hera]'s help
— client, describing [Hera]'s help
6 days ago6 days ago“
She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”
She paid attention, I think it was because of you at contact. I really seriously say, it's you, [Hera], that made a difference.”
— client, on how [Hera]'s outreach finally got a response from her neurologist's office
— client, on how [Hera]'s outreach finally got a response from her neurologist's office
6 days ago6 days ago“
I feel more tranquil.”
I feel more tranquil.”
— client, describing how talking to [Hera] makes her feel
— client, describing how talking to [Hera] makes her feel
6 days ago6 days ago“
You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”
You know, [Hera]. You've been so good with everything, and you're probably very good with this too, and I should be listening to you. Give me a chance, and I guess we're gonna wind up with it.”
— client, reflecting on [Hera]'s help with her benefits applications
— client, reflecting on [Hera]'s help with her benefits applications
6 days ago6 days ago“
You have helped me a great deal in the past, and I appreciate your help.”
You have helped me a great deal in the past, and I appreciate your help.”
— client, reflecting on [Hera]'s ongoing assistance
— client, reflecting on [Hera]'s ongoing assistance
6 days ago6 days ago“
You and your agency have been nothing but a godsend.”
You and your agency have been nothing but a godsend.”
— client's son, thanking [Hera] for help with his mother's care
— client's son, thanking [Hera] for help with his mother's care
6 days ago6 days ago“
You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”
You're always encouraging in your emails, which is always very helpful, when people are encouraging. So, I do really appreciate you checking in on us.”
— client's daughter
— client's daughter
6 days ago6 days ago“
Great job, I appreciate it, it really helps”
Great job, I appreciate it, it really helps”
— client's niece, on [Hera]'s coordination of her uncle's care
— client's niece, on [Hera]'s coordination of her uncle's care
1 week ago1 week ago“
Sometimes we're taking up your personal time, but we appreciate you so much.”
Sometimes we're taking up your personal time, but we appreciate you so much.”
— client's family member, after [Hera] helped resolve transportation scheduling issues
— client's family member, after [Hera] helped resolve transportation scheduling issues
1 week ago1 week ago“
I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”
I think you're more busy than he is, and you are always reaching me, and that's very nice. So… I appreciate it.”
— client, praising how consistently [Hera] follows up with him
— client, praising how consistently [Hera] follows up with him
1 week ago1 week ago“
You're so helpful and so patient.”
You're so helpful and so patient.”
— client, after [Hera] helped her troubleshoot a confusing online payment issue
— client, after [Hera] helped her troubleshoot a confusing online payment issue
1 week ago1 week ago“
Thanks to you, you know, you found him someone.”
Thanks to you, you know, you found him someone.”
— client's daughter, after months of trying to get her father in with a rheumatologist
— client's daughter, after months of trying to get her father in with a rheumatologist
1 week ago1 week ago“
We appreciate it so much because we had such a lousy year and a half, and just to have someone that gives a damn that we're breathing is fabulous.”
We appreciate it so much because we had such a lousy year and a half, and just to have someone that gives a damn that we're breathing is fabulous.”
— client, praising [Hera]'s care and support
— client, praising [Hera]'s care and support
1 week ago1 week ago“
I've noticed there's a more calm since you guys come in.”
I've noticed there's a more calm since you guys come in.”
— care coordinator at partner agency, describing client's improvement since [Hera] began working with her
— care coordinator at partner agency, describing client's improvement since [Hera] began working with her
1 week ago1 week ago“
I can't thank you enough. This is a long haul, and I feel terrible. You know, I know you're working very hard.”
I can't thank you enough. This is a long haul, and I feel terrible. You know, I know you're working very hard.”
— client, amid ongoing benefits troubles
— client, amid ongoing benefits troubles
1 week ago1 week ago“
You do a great job with her. She doesn't even really talk to me, so… it's all you.”
You do a great job with her. She doesn't even really talk to me, so… it's all you.”
— partner care coordinator from an outside home care agency, on [Hera]'s work with the client
— partner care coordinator from an outside home care agency, on [Hera]'s work with the client
1 week ago1 week ago“
I was shocked that it went so fast. I was very pleased.”
I was shocked that it went so fast. I was very pleased.”
— client, on how quickly [Hera] processed the paperwork
— client, on how quickly [Hera] processed the paperwork
1 week ago1 week ago“
You're so good. You talk about me being good, you're the one that's good, I swear.”
You're so good. You talk about me being good, you're the one that's good, I swear.”
— client, praising [Hera]'s help with care planning
— client, praising [Hera]'s help with care planning
1 week ago1 week ago“
I think you just did a brilliant job on the work.”
I think you just did a brilliant job on the work.”
— client's wife
— client's wife
1 week ago1 week ago“
I think you guys are terrific.”
I think you guys are terrific.”
— client, while suggesting a friend's mother reach out to [Hera] for help
— client, while suggesting a friend's mother reach out to [Hera] for help
1 week ago1 week ago“
Yeah, that is awesome [Hera]. That's awesome work.”
Yeah, that is awesome [Hera]. That's awesome work.”
— client's daughter, reacting to [Hera] securing a donated hospital bed for her father
— client's daughter, reacting to [Hera] securing a donated hospital bed for her father
1 week ago1 week ago“
I truly enjoyed working with you on the intake process, and I was wondering if you're accepting new patients, because I'd like to give you… give your number and information as a referral.”
I truly enjoyed working with you on the intake process, and I was wondering if you're accepting new patients, because I'd like to give you… give your number and information as a referral.”
— referral partner at senior living facility
— referral partner at senior living facility
1 week ago1 week ago“
I think that outcome was materially impacted by you all being involved.”
I think that outcome was materially impacted by you all being involved.”
— client's son, on his father's positive placement outcome at the facility
— client's son, on his father's positive placement outcome at the facility
1 week ago1 week ago“
I like the lawyer I'm working with, but you're giving me a lot more support, you know, like, in terms of the specifics.”
I like the lawyer I'm working with, but you're giving me a lot more support, you know, like, in terms of the specifics.”
— client, comparing [Hera]'s support favorably to her lawyer's
— client, comparing [Hera]'s support favorably to her lawyer's
1 week ago1 week ago“
Oh, thank you so much. I really appreciate this. You know, just to be on that call, it's a peace of mind.”
Oh, thank you so much. I really appreciate this. You know, just to be on that call, it's a peace of mind.”
— client's family member, after [Hera] handled a call with the insurance agent on the client's behalf
— client's family member, after [Hera] handled a call with the insurance agent on the client's behalf
1 week ago1 week ago“
No, no, you're doing great. If you could do the things you described for us, whatever you can do is better for us. You alleviate burden, too.”
No, no, you're doing great. If you could do the things you described for us, whatever you can do is better for us. You alleviate burden, too.”
— client's brother, praising [Hera]'s handling of the family's situation
— client's brother, praising [Hera]'s handling of the family's situation
1 week ago1 week ago“
I've just been so busy taking care of my dad, and I just want to thank you for all your help through all this. It was a difficult time, but you made it easy, and I know we just really met, but I really appreciate everything you've done for us.”
I've just been so busy taking care of my dad, and I just want to thank you for all your help through all this. It was a difficult time, but you made it easy, and I know we just really met, but I really appreciate everything you've done for us.”
— client's daughter
— client's daughter
1 week ago1 week ago“
Yeah, you've cheered me up immensely.”
Yeah, you've cheered me up immensely.”
— client, after [Hera] shared shows and art exhibits to lift her spirits
— client, after [Hera] shared shows and art exhibits to lift her spirits
1 week ago1 week ago“
I always tell my friends about you.”
I always tell my friends about you.”
— client, thanking [Hera] for her help
— client, thanking [Hera] for her help
1 week ago1 week ago“
I'm glad you were looking out”
I'm glad you were looking out”
— client, after [Hera] caught a scheduling mix-up he had missed
— client, after [Hera] caught a scheduling mix-up he had missed
2 weeks ago2 weeks ago“
I really… I don't know what I would do without you at this point.”
I really… I don't know what I would do without you at this point.”
— client
— client
2 weeks ago2 weeks ago“
I was just telling her how wonderful you are.”
I was just telling her how wonderful you are.”
— client's daughter, telling a friend about [Hera]
— client's daughter, telling a friend about [Hera]
2 weeks ago2 weeks ago“
That's helpful, that's very helpful.”
That's helpful, that's very helpful.”
— client, after [Hera] explained how she advocates for patients getting the care they deserve
— client, after [Hera] explained how she advocates for patients getting the care they deserve
2 weeks ago2 weeks ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, New Jersey, California, Florida, Massachusetts, Maryland, or Pennsylvania
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

