Let your parents age their way.

Let your parents age their way.

Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.

90% of clients pay $0 out of pocket

Partnering with

Partnering with

Meet our Heroes

Meet our Heroes

A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.

How it works

How it works

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Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage

Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team

Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support

Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

What our customers say

What our customers say

  • So I really appreciate your flexibility. Thank you.”

    So I really appreciate your flexibility. Thank you.”

    — client, after [Hera] worked to accommodate her chaotic scheduling day

    — client, after [Hera] worked to accommodate her chaotic scheduling day

    1 hour ago
    1 hour ago

    I trust that you aren't going to over complicate things and are looking for the most collaborative way forward.”

    I trust that you aren't going to over complicate things and are looking for the most collaborative way forward.”

    — client's son, on [Hera]'s approach to coordinating his father's care

    — client's son, on [Hera]'s approach to coordinating his father's care

    3 hours ago
    3 hours ago

    Oh, my gosh, thank you so much for just going all the way for me. Thank you.”

    Oh, my gosh, thank you so much for just going all the way for me. Thank you.”

    — client's daughter, after [Hera] researched facility options and pricing

    — client's daughter, after [Hera] researched facility options and pricing

    16 hours ago
    16 hours ago

    I know you're taking good care of me”

    I know you're taking good care of me”

    — client

    — client

    18 hours ago
    18 hours ago

    This is amazing. You guys really truly are a blessing. I'm so glad she's there.”

    This is amazing. You guys really truly are a blessing. I'm so glad she's there.”

    — client's daughter-in-law, describing how [Hera]'s care plan would support the client

    — client's daughter-in-law, describing how [Hera]'s care plan would support the client

    21 hours ago
    21 hours ago

    I think you're wonderful you've been, you've done a great job with me. You've been very patient with me. You've been very nice to me, you've been very accommodating to me. So, I just wanted to thank you very much”

    I think you're wonderful you've been, you've done a great job with me. You've been very patient with me. You've been very nice to me, you've been very accommodating to me. So, I just wanted to thank you very much”

    — client

    — client

    21 hours ago
    21 hours ago

    It's just very nice having you coordinate this stuff, I really appreciate it.”

    It's just very nice having you coordinate this stuff, I really appreciate it.”

    — client's husband

    — client's husband

    21 hours ago
    21 hours ago

    Well, thank you for just kind of even just being a sounding board and helping me navigate all this.”

    Well, thank you for just kind of even just being a sounding board and helping me navigate all this.”

    — client's daughter, after discussing care facility options

    — client's daughter, after discussing care facility options

    23 hours ago
    23 hours ago

    I know that she's with you and I told them it's okay, it's good. Keep go, go with them.”

    I know that she's with you and I told them it's okay, it's good. Keep go, go with them.”

    — client's attorney, encouraging client to continue with [Hera]

    — client's attorney, encouraging client to continue with [Hera]

    1 day ago
    1 day ago

    So, thank you for helping me with all of this. You're great.”

    So, thank you for helping me with all of this. You're great.”

    — client's husband, after [Hera] helped him work through medication and dialysis questions

    — client's husband, after [Hera] helped him work through medication and dialysis questions

    1 day ago
    1 day ago

    Thank you so much for your help on this. I really appreciate it cause I think that's why I'm getting a response now.”

    Thank you so much for your help on this. I really appreciate it cause I think that's why I'm getting a response now.”

    — client, on [Hera]'s advocacy prompting the landlord to respond about a plumbing issue

    — client, on [Hera]'s advocacy prompting the landlord to respond about a plumbing issue

    1 day ago
    1 day ago

    What the clever child you are.”

    What the clever child you are.”

    — client, after [Hera] found out she could qualify for two hearing aids instead of one

    — client, after [Hera] found out she could qualify for two hearing aids instead of one

    1 day ago
    1 day ago

    I love seeing all the options. I think that was that was really great”

    I love seeing all the options. I think that was that was really great”

    — client's daughter, on [Hera] laying out all the care options for her parents

    — client's daughter, on [Hera] laying out all the care options for her parents

    1 day ago
    1 day ago

    Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”

    Well, no, I do appreciate all the work that's been being done and I'm also doing whatever I can on the other side of it.”

    — client's daughter, on ongoing care coordination for her mother's therapies

    — client's daughter, on ongoing care coordination for her mother's therapies

    1 day ago
    1 day ago

    Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”

    Yeah, and I got an email response from you. Yeah, thanks for staying on top of things you know I always appreciate it.”

    — client, on [Hera]'s responsiveness to his emails and voicemail

    — client, on [Hera]'s responsiveness to his emails and voicemail

    2 days ago
    2 days ago

    I would think that if anybody would have better luck and I would, it would be, it would be you guys”

    I would think that if anybody would have better luck and I would, it would be, it would be you guys”

    — client, on [Hera]'s efforts to find funding and resources for a bathroom repair

    — client, on [Hera]'s efforts to find funding and resources for a bathroom repair

    2 days ago
    2 days ago

    That was awesome. That's awesome. You guys are really may making my work life much more easier.”

    That was awesome. That's awesome. You guys are really may making my work life much more easier.”

    — client's daughter

    — client's daughter

    2 days ago
    2 days ago

    I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”

    I think this will be like such a tremendous help to have you just you know, share these things, cause I think, yeah, we do need a thought partner in this and you've sort of, you sort of have a lay of the land, you know.”

    — client's daughter, describing [Hera]'s guidance through her mother's care decisions

    — client's daughter, describing [Hera]'s guidance through her mother's care decisions

    2 days ago
    2 days ago

    I've looked it over, I think, it's excellent, many good points.”

    I've looked it over, I think, it's excellent, many good points.”

    — client, reviewing resource guide [Hera] prepared for his sister's care

    — client, reviewing resource guide [Hera] prepared for his sister's care

    2 days ago
    2 days ago

    Thank you, you've been very attentive.”

    Thank you, you've been very attentive.”

    — client's doctor, at end of call

    — client's doctor, at end of call

    2 days ago
    2 days ago

    I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”

    I love you dear. You're so wonderful. I don't know what I do without you. Oh, god bless you.”

    — client, after [Hera] promised to help resolve her lease and apartment issue

    — client, after [Hera] promised to help resolve her lease and apartment issue

    2 days ago
    2 days ago

    I like you. I think you've done a tremendous job.”

    I like you. I think you've done a tremendous job.”

    — client

    — client

    3 days ago
    3 days ago

    I love how you see her. Thank you. You see her, you do you see her?”

    I love how you see her. Thank you. You see her, you do you see her?”

    — client's daughter, praising how well [Hera] understands and perceives her mother's condition

    — client's daughter, praising how well [Hera] understands and perceives her mother's condition

    3 days ago
    3 days ago

    So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”

    So, I cannot tell you how much your help means to me. I'm really appreciative very appreciative you know [Hera].”

    — client's wife

    — client's wife

    3 days ago
    3 days ago

    We really appreciate all your help, yeah, makes a difference.”

    We really appreciate all your help, yeah, makes a difference.”

    — client's family member

    — client's family member

    3 days ago
    3 days ago

    I, I'm telling you know, I just feel better just speaking to you.”

    I, I'm telling you know, I just feel better just speaking to you.”

    — client, describing how talking with [Hera] helps her

    — client, describing how talking with [Hera] helps her

    3 days ago
    3 days ago

    It feels a little more personal, maybe with the help and support that you've provided so far.”

    It feels a little more personal, maybe with the help and support that you've provided so far.”

    — client's niece, comparing [Hera]'s support to the other program

    — client's niece, comparing [Hera]'s support to the other program

    4 days ago
    4 days ago

    I couldn't do this without you.”

    I couldn't do this without you.”

    — client, thanking [Hera] for help organizing health documentation and planning

    — client, thanking [Hera] for help organizing health documentation and planning

    4 days ago
    4 days ago

    My stomach feels better already.”

    My stomach feels better already.”

    — client, after [Hera] took over arranging her sister's transportation and appointments

    — client, after [Hera] took over arranging her sister's transportation and appointments

    6 days ago
    6 days ago

    You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”

    You're an answer woman, a solution maker. That, that's my nickname for you, my solution maker.”

    — client, praising [Hera]'s problem-solving during a tech support call

    — client, praising [Hera]'s problem-solving during a tech support call

    1 week ago
    1 week ago

    Your follow-through is amazing”

    Your follow-through is amazing”

    — client's brother, praising ongoing support from [Hera]

    — client's brother, praising ongoing support from [Hera]

    1 week ago
    1 week ago

    You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”

    You have helped me so much. I mean I don't go into a lot of details sometimes but most of the stuff that you have sent me, I'm already doing it all you know”

    — client, praising resources and products [Hera] has sent her

    — client, praising resources and products [Hera] has sent her

    1 week ago
    1 week ago

    Wow! You are so knowledgeable. God bless you.”

    Wow! You are so knowledgeable. God bless you.”

    — client, after [Hera] explained how missing water pill doses could cause skin breakdown

    — client, after [Hera] explained how missing water pill doses could cause skin breakdown

    1 week ago
    1 week ago

    You are the best, you really are.”

    You are the best, you really are.”

    — client, after [Hera] offered to include a specialist's contact info in a follow-up email

    — client, after [Hera] offered to include a specialist's contact info in a follow-up email

    1 week ago
    1 week ago

    You're doing a great job.”

    You're doing a great job.”

    — client

    — client

    1 week ago
    1 week ago

    By the way, thank you for the letter that was great”

    By the way, thank you for the letter that was great”

    — client's son, referring to a referral letter [Hera] sent

    — client's son, referring to a referral letter [Hera] sent

    1 week ago
    1 week ago

    You're my protector.”

    You're my protector.”

    — client, after [Hera] promised to address the home health agency staff's rude treatment of her

    — client, after [Hera] promised to address the home health agency staff's rude treatment of her

    1 week ago
    1 week ago

    I'm just so glad that you're so responsive”

    I'm just so glad that you're so responsive”

    — client, praising [Hera]'s availability and support

    — client, praising [Hera]'s availability and support

    1 week ago
    1 week ago

    Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”

    Listen [Hera], thank you very much. You're really great. I appreciate it a lot.”

    — client, thanking [Hera] for helping resolve a power of attorney banking issue

    — client, thanking [Hera] for helping resolve a power of attorney banking issue

    1 week ago
    1 week ago

    I just, I'm so grateful that you can do this is so helpful.”

    I just, I'm so grateful that you can do this is so helpful.”

    — client, about help coordinating her mother's care transition

    — client, about help coordinating her mother's care transition

    1 week ago
    1 week ago

    Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”

    Oh, thank you. Thank you [Hera]. That's very generous. I appreciate it.”

    — client, thanking [Hera] for offering to sit in on her hospice nurse visit

    — client, thanking [Hera] for offering to sit in on her hospice nurse visit

    1 week ago
    1 week ago

    You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”

    You know my parents could have used this organization. It makes me so sad that it didn't exist for them.”

    — client, reflecting on the value of [Hera]'s services

    — client, reflecting on the value of [Hera]'s services

    1 week ago
    1 week ago

    Well that's some, that's some research you doing well.”

    Well that's some, that's some research you doing well.”

    — client, praising research into pharmacy pill-box delivery service

    — client, praising research into pharmacy pill-box delivery service

    1 week ago
    1 week ago

    I wanna thank you for calling following up, giving me that detailed list of appointments.”

    I wanna thank you for calling following up, giving me that detailed list of appointments.”

    — client's daughter, on the detailed list of appointments [Hera] provided

    — client's daughter, on the detailed list of appointments [Hera] provided

    1 week ago
    1 week ago

    But, boy, this is detective work you've done so unbelievable, [Hera].”

    But, boy, this is detective work you've done so unbelievable, [Hera].”

    — client, praising [Hera]'s detailed investigation into his call-button response times

    — client, praising [Hera]'s detailed investigation into his call-button response times

    1 week ago
    1 week ago

    You were very efficient with this, really, really helpful. I can't thank you.”

    You were very efficient with this, really, really helpful. I can't thank you.”

    — client, praising [Hera]'s work resolving a benefits issue

    — client, praising [Hera]'s work resolving a benefits issue

    1 week ago
    1 week ago

    Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”

    Okay, thank you so much [Hera]. I really, we feel heard we wanted to unburden and and thank you for listening.”

    — client, after care manager listened to concerns about caregiver

    — client, after care manager listened to concerns about caregiver

    1 week ago
    1 week ago

    Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”

    Thank you so much for calling, I really appreciate that you're so up on you're so on it you know. Thank you.”

    — client, praising follow-up on her care

    — client, praising follow-up on her care

    1 week ago
    1 week ago

    I really appreciate that cause I do feel lost and see most days but anyway.”

    I really appreciate that cause I do feel lost and see most days but anyway.”

    — client's daughter, on [Hera] checking in so she wouldn't feel lost

    — client's daughter, on [Hera] checking in so she wouldn't feel lost

    2 weeks ago
    2 weeks ago

    Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”

    Very, very good and thank you so much for doing, you know, for putting the effort in to get this done before you went away. I really appreciate that a lot and look forward.”

    — client, thanking [Hera] for working to arrange her appointment escort

    — client, thanking [Hera] for working to arrange her appointment escort

    2 weeks ago
    2 weeks ago

  • That's exactly from my perspective one of the greatest values that you can also help with.”

    That's exactly from my perspective one of the greatest values that you can also help with.”

    client's son, on [Hera] following up with facilities after discharge

    client's son, on [Hera] following up with facilities after discharge

    3 hours ago
    3 hours ago

    I appreciate your patience and your support.”

    I appreciate your patience and your support.”

    client's son, praising [Hera]'s handling of his difficult mother's care

    client's son, praising [Hera]'s handling of his difficult mother's care

    4 hours ago
    4 hours ago

    I'm so grateful to have your guidance and care and just expertise.”

    I'm so grateful to have your guidance and care and just expertise.”

    client's daughter

    client's daughter

    16 hours ago
    16 hours ago

    I have a complete confidence in what you've done and what you're doing and, and I thank you.”

    I have a complete confidence in what you've done and what you're doing and, and I thank you.”

    client's family member, praising [Hera]'s handling of care coordination

    client's family member, praising [Hera]'s handling of care coordination

    20 hours ago
    20 hours ago

    You've already, we lifted such a weight off of my shoulders. We were just talking about this last night.”

    You've already, we lifted such a weight off of my shoulders. We were just talking about this last night.”

    client's daughter-in-law, after learning [Hera] would coordinate the discharge transition

    client's daughter-in-law, after learning [Hera] would coordinate the discharge transition

    21 hours ago
    21 hours ago

    I really appreciate you telling me that I did not know that.”

    I really appreciate you telling me that I did not know that.”

    client, after [Hera] explained the jittery side effect of her new medication

    client, after [Hera] explained the jittery side effect of her new medication

    21 hours ago
    21 hours ago

    It's kind of what I thought but I just, I wanted to run it by and and I appreciate having you as kind of a touchstone for things like this cause I don't know my way around it.”

    It's kind of what I thought but I just, I wanted to run it by and and I appreciate having you as kind of a touchstone for things like this cause I don't know my way around it.”

    client, on relying on [Hera] for guidance navigating disability benefits

    client, on relying on [Hera] for guidance navigating disability benefits

    22 hours ago
    22 hours ago

    It's so, so helpful honestly you need to be able to talk these things through with you. So I'm deeply grateful.”

    It's so, so helpful honestly you need to be able to talk these things through with you. So I'm deeply grateful.”

    client's daughter, on getting help comparing care facility options

    client's daughter, on getting help comparing care facility options

    23 hours ago
    23 hours ago

    I love it, I love it. I love everything I'm hearing I love even talking to you I see your a really willing to listen.”

    I love it, I love it. I love everything I'm hearing I love even talking to you I see your a really willing to listen.”

    client's attorney, praising [Hera]'s approach

    client's attorney, praising [Hera]'s approach

    1 day ago
    1 day ago

    Alright, I mean you've simplified it and and that's extremely helpful.”

    Alright, I mean you've simplified it and and that's extremely helpful.”

    client, after [Hera] walked her through the benefits paperwork checklist

    client, after [Hera] walked her through the benefits paperwork checklist

    1 day ago
    1 day ago

    It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”

    It's good, it's good that you chirp at me because you do it intelligently and, and it's very useful to me.”

    client, on [Hera]'s encouragement amid feeling overwhelmed

    client, on [Hera]'s encouragement amid feeling overwhelmed

    1 day ago
    1 day ago

    I thought you guys really advocate for us and that's why I wanted to reach out.”

    I thought you guys really advocate for us and that's why I wanted to reach out.”

    client's son, on why he contacted [Hera] for help navigating his father's care

    client's son, on why he contacted [Hera] for help navigating his father's care

    1 day ago
    1 day ago

    No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”

    No, I'm, I'm, I appreciate everything that you're doing for me. I can tell you that I really, I really appreciate it.”

    client, on efforts to schedule his appointments and coordinate care

    client, on efforts to schedule his appointments and coordinate care

    1 day ago
    1 day ago

    I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”

    I'm very pleased and I wanted to thank you you've really knocked yourself out and I haven't been easy the past few days.”

    client, praising [Hera]'s efforts on her behalf

    client, praising [Hera]'s efforts on her behalf

    1 day ago
    1 day ago

    That's really wonderful that you do that. That's wonderful. Wow.”

    That's really wonderful that you do that. That's wonderful. Wow.”

    client, reacting to [Hera] reaching out to contractors and programs to find help with a repair

    client, reacting to [Hera] reaching out to contractors and programs to find help with a repair

    2 days ago
    2 days ago

    That's a good reference and I really like what you did with the topics that the topic section that, that's great.”

    That's a good reference and I really like what you did with the topics that the topic section that, that's great.”

    client, praising how [Hera] organized information on his care topics

    client, praising how [Hera] organized information on his care topics

    2 days ago
    2 days ago

    You've been really helpful this morning and I really appreciate your clear explanation of everything.”

    You've been really helpful this morning and I really appreciate your clear explanation of everything.”

    client's son, at end of intake call

    client's son, at end of intake call

    2 days ago
    2 days ago

    I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”

    I really, really so grateful to you guys and, you know, thank you for just jumping in on this with me”

    client's daughter, on [Hera]'s help managing her mother's hospitalization

    client's daughter, on [Hera]'s help managing her mother's hospitalization

    2 days ago
    2 days ago

    I am, I'm actually extremely grateful for you and everything that you're doing”

    I am, I'm actually extremely grateful for you and everything that you're doing”

    client's daughter-in-law, discussing discharge planning support

    client's daughter-in-law, discussing discharge planning support

    2 days ago
    2 days ago

    I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”

    I want you to know [Hera]. I've referred you know your organization too many people already. You've been. So, so help, I never could have done this by myself, never ever, ever, yeah.”

    client's family member

    client's family member

    2 days ago
    2 days ago

    Well, that's amazing. Thank you, thank you.”

    Well, that's amazing. Thank you, thank you.”

    client, after [Hera] described coordinating her medical appointments and following up on her care

    client, after [Hera] described coordinating her medical appointments and following up on her care

    3 days ago
    3 days ago

    I so greatly appreciate this [Hera]. You know it really helps.”

    I so greatly appreciate this [Hera]. You know it really helps.”

    client's daughter, after [Hera] offered to look into transportation assistance

    client's daughter, after [Hera] offered to look into transportation assistance

    3 days ago
    3 days ago

    It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”

    It's nice to have when you need it to have because I have no family members. So that's I'm alone, and it, that's the problem, you know. So to have people like you, I mean it's just invaluable in valuable, you know. So I appreciate it.”

    client's wife

    client's wife

    3 days ago
    3 days ago

    I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”

    I guess there's somebody else out there working just as hard as you, it's just hard to imagine.”

    client, remarking on [Hera]'s work ethic

    client, remarking on [Hera]'s work ethic

    3 days ago
    3 days ago

    It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”

    It's a, it's a pretty cool thing. So we, I'm just, I'm grateful and I was like, I can't, I can't even explain what these people are doing. I don't even know what to say, but they're amazing and you need, you need them for anybody, so, yeah.”

    client's family member

    client's family member

    3 days ago
    3 days ago

    That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”

    That's a great idea. That's very good idea. Everything, you know when we, when we don't talk directly, there's so many things that can fall through the cracks.”

    client, on the value of speaking by phone with [Hera] rather than relying on email

    client, on the value of speaking by phone with [Hera] rather than relying on email

    4 days ago
    4 days ago

    It was perfect. It was gorgeous, he really nailed it.”

    It was perfect. It was gorgeous, he really nailed it.”

    client, praising [Hera]'s condensed summary from a previous session

    client, praising [Hera]'s condensed summary from a previous session

    4 days ago
    4 days ago

    So this is just absolutely wonderful. I can't thank you enough.”

    So this is just absolutely wonderful. I can't thank you enough.”

    client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies

    client, after [Hera] arranged reliable wheelchair-accessible transportation following repeated bad experiences with other companies

    6 days ago
    6 days ago

    I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”

    I still appreciate all of your help and reaching out and not giving up it's very reassure, it's very supportive.”

    client

    client

    1 week ago
    1 week ago

    I'm so happy to and lucky to have you working with me.”

    I'm so happy to and lucky to have you working with me.”

    client

    client

    1 week ago
    1 week ago

    Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”

    Anyway, I wanted to thank you for being available to me. And you're very sweet and you're certainly an asset of the company.”

    client, praising care manager's helpfulness

    client, praising care manager's helpfulness

    1 week ago
    1 week ago

    You've been a great help”

    You've been a great help”

    client

    client

    1 week ago
    1 week ago

    I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”

    I can thank you enough for the wonderful care. God bless you for and beyond. I am blessed, truly blessed.”

    client, praising the aide arranged by [Hera]

    client, praising the aide arranged by [Hera]

    1 week ago
    1 week ago

    You sent me a beautiful nurse.”

    You sent me a beautiful nurse.”

    client, praising the aide [Hera] arranged for her

    client, praising the aide [Hera] arranged for her

    1 week ago
    1 week ago

    You are the best, you were absolutely best.”

    You are the best, you were absolutely best.”

    client, praising [Hera]'s support during care coordination call

    client, praising [Hera]'s support during care coordination call

    1 week ago
    1 week ago

    You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”

    You handle, you handle things like that for better than I, you know, you would just straightforwardly say, this is unacceptable.”

    client, praising how [Hera] would handle a conflict with the home health agency

    client, praising how [Hera] would handle a conflict with the home health agency

    1 week ago
    1 week ago

    If anybody can it would be you”

    If anybody can it would be you”

    client, on whether [Hera] can get the home care agency to follow through

    client, on whether [Hera] can get the home care agency to follow through

    1 week ago
    1 week ago

    Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”

    Okay, fantastic! You're so good, [Hera]. I appreciate you so much. You try very hard and you do well.”

    client, praising responsiveness and effort

    client, praising responsiveness and effort

    1 week ago
    1 week ago

    Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”

    Oh my gosh. I mean you as a whole like the whole thing that you guys do is just amazing”

    client, praising [Hera]'s overall service

    client, praising [Hera]'s overall service

    1 week ago
    1 week ago

    Cause we got good people including you. So, thank you.”

    Cause we got good people including you. So, thank you.”

    client's husband, while coordinating multiple appointments for his wife

    client's husband, while coordinating multiple appointments for his wife

    1 week ago
    1 week ago

    That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”

    That's wonderful [Hera]. I just I think it's a wonderful program and yeah, please sign me up on board.”

    client, agreeing to enroll in [Hera] care coordination services

    client, agreeing to enroll in [Hera] care coordination services

    1 week ago
    1 week ago

    What a soft landing it is compared to what we've been trying to do”

    What a soft landing it is compared to what we've been trying to do”

    client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own

    client's wife, contrasting [Hera]'s help with the difficulty of managing multiple doctors and portals on their own

    1 week ago
    1 week ago

    Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”

    Thank you for sending me all the info on the barrier cream, it was very helpful and I appreciate you doing the research on that. That save me a ton of time.”

    client's daughter, on help finding a barrier cream for her mother

    client's daughter, on help finding a barrier cream for her mother

    1 week ago
    1 week ago

    I really appreciate all the research that you've done”

    I really appreciate all the research that you've done”

    client's daughter, praising [Hera]'s work finding care options

    client's daughter, praising [Hera]'s work finding care options

    1 week ago
    1 week ago

    You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”

    You got through the system and I'm really, really grateful for that, you know. So, you're my miracle worker.”

    client, praising [Hera] for resolving a stalled benefits application

    client, praising [Hera] for resolving a stalled benefits application

    1 week ago
    1 week ago

    I really didn't know that nobody explained it to me. So that was very helpful.”

    I really didn't know that nobody explained it to me. So that was very helpful.”

    client, after [Hera] explained the difference between regular and maintenance physical therapy

    client, after [Hera] explained the difference between regular and maintenance physical therapy

    1 week ago
    1 week ago

    You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”

    You did an amazing job today he was perfectly on board. He trust you very much with speaks to you know your work and your character.”

    partner agency contact, praising [Hera]'s handling of a mutual client

    partner agency contact, praising [Hera]'s handling of a mutual client

    1 week ago
    1 week ago

    By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”

    By the way, I appreciate your help on this. Appreciate your inside information. I appreciate your persistence”

    client, discussing his care needs and finances

    client, discussing his care needs and finances

    1 week ago
    1 week ago

    I appreciate you constantly reaching out to me.”

    I appreciate you constantly reaching out to me.”

    client's daughter

    client's daughter

    2 weeks ago
    2 weeks ago

    At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”

    At least like got rid of the apartment and I wanna thank you for getting the place to clean, to clean that out.”

    client, thanking [Hera] for clearing out her old apartment

    client, thanking [Hera] for clearing out her old apartment

    2 weeks ago
    2 weeks ago

Meet Barbara

Meet Barbara

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.

Before going home

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.

From families and doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

Common Questions

What is Hera, and how do they help my family?

Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.

If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.

This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.

How do I know if my parent qualifies?

Your parent qualifies for Hera if they meet three criteria:

  1. They have Original Medicare (not Medicare Advantage)

  2. They live in a state Hera currently serves: New York, New Jersey, California, Florida, Massachusetts, Maryland, or Pennsylvania

  3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

How much will this cost me?

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

How often are we allowed to reach out to our Hero?

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.

How much does a geriatric care manager cost?

Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.

Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and

doctors that refer to us

“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”

Glyn

Sister

“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”

Dr. Frey

Geriatric Medicine

“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”

Ellen

80 year old living alone

Before going home

Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.

The first weeks

Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after

Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.