Let your parents age their way.
Let your parents age their way.
Get a dedicated senior care expert to handle the healthcare system, covered by Medicare.
90% of clients pay $0 out of pocket
Trusted by doctors at
Trusted by doctors at
Meet our Heroes
Meet our Heroes
A Hera Hero is like having a social worker or nurse in the family who knows your parent, coordinates with their doctors, and handles the hundred things between visits.

Tatiana L
social worker

Khalie L
registered nurse

Samantha S
social worker

Taylor W
social worker

Isha P
registered nurse

Yaakov F
physical therapist

Emily B
social worker

Noni R
registered nurse

Sarah S
hero

Shayna C
social worker

Rebecca G
registered nurse

Jacinda S
social worker

Samantha N
social worker

Felicia L
social worker

Tiffany N
hero

Meagan S
registered nurse

Justina G
registered nurse

Stephanie Q
registered nurse

Tina M
social worker

Sarah G
social worker

Shaneka S
social worker

Amanda O
social worker

Emmanuel M
social worker

Imani A
registered nurse

Katie Dowell
registered nurse

Your Hero knows what’s worked for the 1000+ families we’ve served: which agencies return calls and which programs actually help.
How it works
How it works
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Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Confirm coverage
Tell us what’s going on and we’ll verify your Medicare coverage so you know up front that Hera is covered by your insurance.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Meet your Hera care team
Your Hero and a Hera clinician learn about your parent’s story, priorities, medical history and how they want to age.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.

Personalized ongoing support
Your Hero crafts a plan for your parent to age at home, and does the legwork while keeping you updated. 95% of families stay with us.
What our families say
What our families say
Thanks again for the wonderful work you're doing on this.”
Thanks again for the wonderful work you're doing on this.”
— client, voicemail thanking care manager for assistance
— client, voicemail thanking care manager for assistance
1 hour ago1 hour ago“
Oh, I appreciate it. You've been a blessing, girl.”
Oh, I appreciate it. You've been a blessing, girl.”
— client, thanking [Hera] for ongoing support with her and her husband's care
— client, thanking [Hera] for ongoing support with her and her husband's care
2 hours ago2 hours ago“
Oh, good. Okay, thank you, it's so wonderful to have her.”
Oh, good. Okay, thank you, it's so wonderful to have her.”
— client's wife, after learning [Hera] was taking notes during the discharge planning meeting
— client's wife, after learning [Hera] was taking notes during the discharge planning meeting
2 hours ago2 hours ago“
This is so helpful, again.”
This is so helpful, again.”
— client, while [Hera] helped her sort out bills and call the tax office on her behalf
— client, while [Hera] helped her sort out bills and call the tax office on her behalf
2 hours ago2 hours ago“
I really do think your research is amazing”
I really do think your research is amazing”
— client's daughter, praising [Hera]'s research into resources for her mother
— client's daughter, praising [Hera]'s research into resources for her mother
3 hours ago3 hours ago“
Very much on top of it and taking very good care of her.”
Very much on top of it and taking very good care of her.”
— client's daughter, praising [Hera]'s attentiveness
— client's daughter, praising [Hera]'s attentiveness
4 hours ago4 hours ago“
You've been doing a wonderful job, I really appreciate that.”
You've been doing a wonderful job, I really appreciate that.”
— client's husband
— client's husband
20 hours ago20 hours ago“
That's very... actually, I think that's something that's really well put. Like, look, you gotta get better for mom, we're gonna take care of mom for now. You gotta focus on you and get better. And the only way that's gonna happen is if you build back your strength by going and doing this rehab.”
That's very... actually, I think that's something that's really well put. Like, look, you gotta get better for mom, we're gonna take care of mom for now. You gotta focus on you and get better. And the only way that's gonna happen is if you build back your strength by going and doing this rehab.”
— client's son, praising [Hera]'s suggested way to frame rehab to his father
— client's son, praising [Hera]'s suggested way to frame rehab to his father
22 hours ago22 hours ago“
Thank you so much for spending your time, [Hera], like, this has really been helpful. You know, you've really illuminated some things that we have to figure out, because we just weren't really getting answers on the insurance side.”
Thank you so much for spending your time, [Hera], like, this has really been helpful. You know, you've really illuminated some things that we have to figure out, because we just weren't really getting answers on the insurance side.”
— client's daughter
— client's daughter
23 hours ago23 hours ago“
It's comforting that you're there when I need you.”
It's comforting that you're there when I need you.”
— client, leaving a voicemail for [Hera]
— client, leaving a voicemail for [Hera]
1 day ago1 day ago“
You guys work like clockwork.”
You guys work like clockwork.”
— client's son, describing his experience working with [Hera] care managers through his job
— client's son, describing his experience working with [Hera] care managers through his job
1 day ago1 day ago“
No, you're doing a great job, yeah.”
No, you're doing a great job, yeah.”
— doctor, responding to [Hera] explaining her due diligence in following up on client's fall history and safety needs
— doctor, responding to [Hera] explaining her due diligence in following up on client's fall history and safety needs
1 day ago1 day ago“
I just want to say thank you. I know I couldn't have gotten through this. I'm not quite sure what would have happened, but it wasn't going to be anything real good.”
I just want to say thank you. I know I couldn't have gotten through this. I'm not quite sure what would have happened, but it wasn't going to be anything real good.”
— client, reflecting on [Hera]'s support through her husband's illness
— client, reflecting on [Hera]'s support through her husband's illness
1 day ago1 day ago“
I have you. You're my guardian angel.”
I have you. You're my guardian angel.”
— client, referring to [Hera] handling her paperwork
— client, referring to [Hera] handling her paperwork
1 day ago1 day ago“
You've always been a great, great, great help to me, you know. And trying to put things together, you know.”
You've always been a great, great, great help to me, you know. And trying to put things together, you know.”
— client
— client
1 day ago1 day ago“
I haven't felt so supported and, like, you know, okay, I've been feeling much, much better when I wake up in the morning.”
I haven't felt so supported and, like, you know, okay, I've been feeling much, much better when I wake up in the morning.”
— client, describing how [Hera]'s support has affected her
— client, describing how [Hera]'s support has affected her
1 day ago1 day ago“
Thank you, I love, I love when, care managers do that.”
Thank you, I love, I love when, care managers do that.”
— home care agency coordinator, after [Hera] offered to be reachable anytime for the client's case
— home care agency coordinator, after [Hera] offered to be reachable anytime for the client's case
2 days ago2 days ago“
You definitely have superpowers.”
You definitely have superpowers.”
— client, praising [Hera]'s efforts to help manage his care
— client, praising [Hera]'s efforts to help manage his care
2 days ago2 days ago“
The documentation and you breaking it down for me, it helped me when I was doing it, doing it, so it was much simpler”
The documentation and you breaking it down for me, it helped me when I was doing it, doing it, so it was much simpler”
— external care coordinator, on [Hera]'s help preparing documentation
— external care coordinator, on [Hera]'s help preparing documentation
2 days ago2 days ago“
Amazing, you're getting so much done for them.”
Amazing, you're getting so much done for them.”
— care coordinator at patient's other agency, praising [Hera]'s work coordinating the patient's care
— care coordinator at patient's other agency, praising [Hera]'s work coordinating the patient's care
2 days ago2 days ago“
It was much more difficult than what I was looking at, so I, I appreciate you slimming this down for me”
It was much more difficult than what I was looking at, so I, I appreciate you slimming this down for me”
— client, after [Hera] simplified the intake process for her
— client, after [Hera] simplified the intake process for her
2 days ago2 days ago“
You're so. Thorough, by the way. I'm very impressed. Thank you.”
You're so. Thorough, by the way. I'm very impressed. Thank you.”
— client's daughter
— client's daughter
2 days ago2 days ago“
Ugh, this sounds like a lifeboat.”
Ugh, this sounds like a lifeboat.”
— client's sister, reacting to hearing how [Hera] could help with her sister's care transition
— client's sister, reacting to hearing how [Hera] could help with her sister's care transition
2 days ago2 days ago“
You're doing a good job.”
You're doing a good job.”
— client's daughter, commenting on [Hera]'s help coordinating her father's care
— client's daughter, commenting on [Hera]'s help coordinating her father's care
2 days ago2 days ago“
Oh, thank you so much, because I don't know how I can live without you. Even you just spoke with me about a different subject. I need your voice.”
Oh, thank you so much, because I don't know how I can live without you. Even you just spoke with me about a different subject. I need your voice.”
— client, on the comfort of talking with [Hera]
— client, on the comfort of talking with [Hera]
2 days ago2 days ago“
So, your letter was brilliant.”
So, your letter was brilliant.”
— client, referring to a letter [Hera] wrote disputing an overcharge
— client, referring to a letter [Hera] wrote disputing an overcharge
2 days ago2 days ago“
Once I found out you guys exist, I was like, you guys seem amazing, and also, I'm so happy that you exist as a company.”
Once I found out you guys exist, I was like, you guys seem amazing, and also, I'm so happy that you exist as a company.”
— client, discussing [Hera]'s support with her mother's care
— client, discussing [Hera]'s support with her mother's care
3 days ago3 days ago“
Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”
Appreciate, your great help, and, and I'm looking forward to, collaborate with you, okay, in the future.”
— client's daughter, wrapping up a voicemail to [Hera]
— client's daughter, wrapping up a voicemail to [Hera]
3 days ago3 days ago“
Yes, you do a very good job, so I'm sure you do that with others.”
Yes, you do a very good job, so I'm sure you do that with others.”
— client's daughter
— client's daughter
3 days ago3 days ago“
For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”
For me, it's very good treatment, and you spoke with me, you talked with me, it's great, absolutely.”
— client, after talking through her worries with [Hera]
— client, after talking through her worries with [Hera]
3 days ago3 days ago“
Thank you very much for that. The one I have now is much, much better.”
Thank you very much for that. The one I have now is much, much better.”
— client's daughter, after [Hera] helped switch to a better medical transportation provider
— client's daughter, after [Hera] helped switch to a better medical transportation provider
4 days ago4 days ago“
Nothing like you, [Hera], to get stuff done.”
Nothing like you, [Hera], to get stuff done.”
— client, after weeks of trying to get her walker order sorted
— client, after weeks of trying to get her walker order sorted
5 days ago5 days ago“
That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”
That's… my manager, I said, I really like her. I said, she does wonderful things for me. I said, she helps me find people, and she found you, and you're here today, so fantastic!”
— client, recounting to her new caregiver what she said about [Hera]
— client, recounting to her new caregiver what she said about [Hera]
5 days ago5 days ago“
But thank you so much! God bless you, now we don't have to worry about paperwork”
But thank you so much! God bless you, now we don't have to worry about paperwork”
— client, after [Hera] resolved his insurance coverage issue
— client, after [Hera] resolved his insurance coverage issue
5 days ago5 days ago“
This is a great list, I gotta tell you. This is seriously comprehensive.”
This is a great list, I gotta tell you. This is seriously comprehensive.”
— client's son, praising [Hera]'s move-out checklist
— client's son, praising [Hera]'s move-out checklist
6 days ago6 days ago“
So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”
So, regardless, your presence and you helping me talk today, like, helped me a lot, too.”
— client, reflecting on how the call with [Hera] helped her organize her mother's care documentation
— client, reflecting on how the call with [Hera] helped her organize her mother's care documentation
6 days ago6 days ago“
Thank you for having a really good heart.”
Thank you for having a really good heart.”
— client, praising [Hera] care manager's dedication
— client, praising [Hera] care manager's dedication
6 days ago6 days ago“
Because you seem like the only good thing around.”
Because you seem like the only good thing around.”
— client, amid frustration with the broader medical system
— client, amid frustration with the broader medical system
6 days ago6 days ago“
And you've been helping me a lot.”
And you've been helping me a lot.”
— client, near end of care assessment call
— client, near end of care assessment call
6 days ago6 days ago“
You've been a great vehicle by which I will feel better because of you. Listening.”
You've been a great vehicle by which I will feel better because of you. Listening.”
— client's brother, after venting about family stress
— client's brother, after venting about family stress
1 week ago1 week ago“
I appreciate you keeping track of me. And your sincere dedication to your job.”
I appreciate you keeping track of me. And your sincere dedication to your job.”
— client
— client
1 week ago1 week ago“
Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”
Oh my god, you guys are so cool. I heard about the origins of your story, and as an organization, I was like, wow, you're so lovely, and it is such an important service, so how amazing that you guys are existing.”
— client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them
— client's daughter, reacting to learning [Hera] covers costs for clients who can't afford them
1 week ago1 week ago“
That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”
That's fine. Actually, that's a great solution, so thank you. I'm glad I asked.”
— client's wife, after [Hera] explained the taxi reimbursement transportation option
— client's wife, after [Hera] explained the taxi reimbursement transportation option
1 week ago1 week ago“
You always, you're always ready for my call, I appreciate that. You're always available.”
You always, you're always ready for my call, I appreciate that. You're always available.”
— client's son, praising [Hera]'s responsiveness
— client's son, praising [Hera]'s responsiveness
1 week ago1 week ago“
No, no, you've been amazing, wonderful.”
No, no, you've been amazing, wonderful.”
— client's son
— client's son
1 week ago1 week ago“
I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”
I was very pleased that she sent me, a few weeks ago, some guided imagery tapes.”
— client, praising [Hera] for sending him guided imagery recordings
— client, praising [Hera] for sending him guided imagery recordings
1 week ago1 week ago“
She loves you. She always says what a great person you are, and how much you've helped her. She always does.”
She loves you. She always says what a great person you are, and how much you've helped her. She always does.”
— client's friend, describing what the client says about [Hera]
— client's friend, describing what the client says about [Hera]
1 week ago1 week ago“
But you're still sending me email, and saying, I did read that email. That would really impress me.”
But you're still sending me email, and saying, I did read that email. That would really impress me.”
— client's daughter, describing how she reads [Hera]'s follow-up emails carefully
— client's daughter, describing how she reads [Hera]'s follow-up emails carefully
1 week ago1 week ago“
I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”
I want to thank you very much for your… your efforts, and I know it's not the easiest thing to do, and I appreciate it.”
— client, thanking [Hera] for efforts coordinating her caregivers
— client, thanking [Hera] for efforts coordinating her caregivers
1 week ago1 week ago“
You just plain are a professional, and you know how to do it.”
You just plain are a professional, and you know how to do it.”
— client, praising [Hera]'s professionalism
— client, praising [Hera]'s professionalism
1 week ago1 week ago“
You guys were really… I mean, you've been special. You really have, and you've demanded very little, and you've really… you've given my confidence, just… Going forward, I know there's always someone out there who can help me in a special way. And I thank you for that.”
You guys were really… I mean, you've been special. You really have, and you've demanded very little, and you've really… you've given my confidence, just… Going forward, I know there's always someone out there who can help me in a special way. And I thank you for that.”
— client, describing the ongoing support [Hera] has provided
— client, describing the ongoing support [Hera] has provided
2 hours ago2 hours ago“
So, I'm so glad you're on the call.”
So, I'm so glad you're on the call.”
— client's wife, after [Hera] helped negotiate more time before discharge
— client's wife, after [Hera] helped negotiate more time before discharge
2 hours ago2 hours ago“
No, you're very helpful to me. It's very helpful to me.”
No, you're very helpful to me. It's very helpful to me.”
— client, on the value of [Hera]'s support and email updates
— client, on the value of [Hera]'s support and email updates
2 hours ago2 hours ago“
I would love to know about the volunteer services, and you, my dear, have been terrific.”
I would love to know about the volunteer services, and you, my dear, have been terrific.”
— client, praising [Hera]'s help finding volunteer escort resources
— client, praising [Hera]'s help finding volunteer escort resources
3 hours ago3 hours ago“
Thank you, very much for all your work. You did a lot for him.”
Thank you, very much for all your work. You did a lot for him.”
— client, praising [Hera]'s work on her father's care coordination
— client, praising [Hera]'s work on her father's care coordination
3 hours ago3 hours ago“
I do very much appreciate your, consistency and, you know, your, dedication, really doing your due diligence and not giving up.”
I do very much appreciate your, consistency and, you know, your, dedication, really doing your due diligence and not giving up.”
— client's daughter, thanking [Hera] for persistent follow-up
— client's daughter, thanking [Hera] for persistent follow-up
5 hours ago5 hours ago“
Great job. You've been doing a lot.”
Great job. You've been doing a lot.”
— client's husband
— client's husband
20 hours ago20 hours ago“
Let me tell you about this wonderful woman named [Hera]”
Let me tell you about this wonderful woman named [Hera]”
— client's son, describing how he tells friends about [Hera]'s care manager
— client's son, describing how he tells friends about [Hera]'s care manager
23 hours ago23 hours ago“
Thank you so much. You're a magic worker.”
Thank you so much. You're a magic worker.”
— client, after [Hera] helped arrange a machine for him
— client, after [Hera] helped arrange a machine for him
1 day ago1 day ago“
I appreciate your staying in touch with me, [Hera]. Thank you.”
I appreciate your staying in touch with me, [Hera]. Thank you.”
— client, on [Hera]'s regular check-in calls
— client, on [Hera]'s regular check-in calls
1 day ago1 day ago“
Thank you for your… all your work, right? You really work hard on this.”
Thank you for your… all your work, right? You really work hard on this.”
— client's daughter, thanking [Hera] for her efforts on the case
— client's daughter, thanking [Hera] for her efforts on the case
1 day ago1 day ago“
I am deeply appreciative, and I look forward to having my own phone.”
I am deeply appreciative, and I look forward to having my own phone.”
— client, regarding [Hera]'s help getting her a new phone
— client, regarding [Hera]'s help getting her a new phone
1 day ago1 day ago“
I can't thank you enough. We don't take you for granted.”
I can't thank you enough. We don't take you for granted.”
— client, thanking [Hera] for her ongoing help
— client, thanking [Hera] for her ongoing help
1 day ago1 day ago“
Hera is wonderful.”
Hera is wonderful.”
— client, contrasting negative online reviews of another organization with her experience of [Hera]
— client, contrasting negative online reviews of another organization with her experience of [Hera]
1 day ago1 day ago“
I know how you feel about me and how you try to help me all the time.”
I know how you feel about me and how you try to help me all the time.”
— client, describing ongoing support from [Hera]
— client, describing ongoing support from [Hera]
1 day ago1 day ago“
Know that you're part of that. In fact, you're the major part of it.”
Know that you're part of that. In fact, you're the major part of it.”
— client, telling [Hera] she is the major part of why client feels more supported
— client, telling [Hera] she is the major part of why client feels more supported
1 day ago1 day ago“
But, I really appreciate your kindness and… and… taking care of me, it's just wonderful. It's a scary thing to be living with.”
But, I really appreciate your kindness and… and… taking care of me, it's just wonderful. It's a scary thing to be living with.”
— client, thanking [Hera] for checking in on her
— client, thanking [Hera] for checking in on her
2 days ago2 days ago“
No, you've been a big help. You've been a big help, I'm not gonna lie. Detail, I like it.”
No, you've been a big help. You've been a big help, I'm not gonna lie. Detail, I like it.”
— external care coordinator, praising [Hera]'s help with paperwork
— external care coordinator, praising [Hera]'s help with paperwork
2 days ago2 days ago“
You've been my savior in a lot of things”
You've been my savior in a lot of things”
— client, reflecting on the support she's received
— client, reflecting on the support she's received
2 days ago2 days ago“
You might be saving some significant dollars here, that's cool.”
You might be saving some significant dollars here, that's cool.”
— client, after [Hera] worked to identify a costly billing issue
— client, after [Hera] worked to identify a costly billing issue
2 days ago2 days ago“
You have lightened the load considerably already.”
You have lightened the load considerably already.”
— client's daughter, after hearing how [Hera] would coordinate care for her mother
— client's daughter, after hearing how [Hera] would coordinate care for her mother
2 days ago2 days ago“
Thank you so much for all the work that you've done.”
Thank you so much for all the work that you've done.”
— client
— client
2 days ago2 days ago“
You're my fairy godmother.”
You're my fairy godmother.”
— client's daughter, thanking [Hera] for support in coordinating her mother's care
— client's daughter, thanking [Hera] for support in coordinating her mother's care
2 days ago2 days ago“
Yeah, well, you seem to be so patient, so understanding, you know. I don't have the patience for every broker.”
Yeah, well, you seem to be so patient, so understanding, you know. I don't have the patience for every broker.”
— client, comparing [Hera] to dealing with other bureaucracy
— client, comparing [Hera] to dealing with other bureaucracy
2 days ago2 days ago“
It's calmed down me already. And if I will shake in one day, for example, I know my friend will call me soon, and all my symptoms disappear.”
It's calmed down me already. And if I will shake in one day, for example, I know my friend will call me soon, and all my symptoms disappear.”
— client, describing how [Hera]'s calls ease her symptoms
— client, describing how [Hera]'s calls ease her symptoms
2 days ago2 days ago“
What you just said is brilliant”
What you just said is brilliant”
— client, reacting to [Hera]'s suggested questions for the discharge meeting
— client, reacting to [Hera]'s suggested questions for the discharge meeting
2 days ago2 days ago“
Well, you're my fairy godmother.”
Well, you're my fairy godmother.”
— client's daughter, praising [Hera]'s support during her mother's care crisis
— client's daughter, praising [Hera]'s support during her mother's care crisis
3 days ago3 days ago“
You have been generous, beyond high expectations.”
You have been generous, beyond high expectations.”
— client, after [Hera] offered to research and email escort service recommendations for her
— client, after [Hera] offered to research and email escort service recommendations for her
3 days ago3 days ago“
Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”
Well, you were wonderful. Absolutely. I mean, I understand now what the problem was.”
— client, after [Hera] got her ostomy supply order finally approved and placed
— client, after [Hera] got her ostomy supply order finally approved and placed
3 days ago3 days ago“
I cannot talk with nobody like I speak with you.”
I cannot talk with nobody like I speak with you.”
— client, describing value of check-in calls with [Hera]
— client, describing value of check-in calls with [Hera]
3 days ago3 days ago“
Thank you for giving me a clear mind. I appreciate it.”
Thank you for giving me a clear mind. I appreciate it.”
— client, after [Hera] resolved canceled appointments for her
— client, after [Hera] resolved canceled appointments for her
4 days ago4 days ago“
I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”
I'm very happy to have a manager such as yourself. You're right on it. You're very, very good, and I have no complaints.”
— client, praising [Hera]'s care management
— client, praising [Hera]'s care management
5 days ago5 days ago“
You, you have found somebody that I have needed, very much so.”
You, you have found somebody that I have needed, very much so.”
— client, praising [Hera] for finding her a caregiver
— client, praising [Hera] for finding her a caregiver
5 days ago5 days ago“
There's a lot of information in your email here, which is great.”
There's a lot of information in your email here, which is great.”
— client's son, praising [Hera]'s research on medical flight options
— client's son, praising [Hera]'s research on medical flight options
6 days ago6 days ago“
You made that so simple.”
You made that so simple.”
— client, after [Hera] offered to take care of requesting the hospital records
— client, after [Hera] offered to take care of requesting the hospital records
6 days ago6 days ago“
You're doing a great job, thank you, I really appreciate all of your help.”
You're doing a great job, thank you, I really appreciate all of your help.”
— client, on the extensive help with medical supplies and appointments
— client, on the extensive help with medical supplies and appointments
6 days ago6 days ago“
My anchor in the storm here.”
My anchor in the storm here.”
— client, describing reliance on [Hera] amid confusion over hospital care
— client, describing reliance on [Hera] amid confusion over hospital care
6 days ago6 days ago“
This was the smartest thing I did, was pick up the phone.”
This was the smartest thing I did, was pick up the phone.”
— client, after talking with [Hera]
— client, after talking with [Hera]
6 days ago6 days ago“
No, you've been god-sent, believe me. Really.”
No, you've been god-sent, believe me. Really.”
— client, reflecting on feeling alone in her health struggles
— client, reflecting on feeling alone in her health struggles
1 week ago1 week ago“
You're the angel, he's not your relative, he's mine, so you guys are the angels.”
You're the angel, he's not your relative, he's mine, so you guys are the angels.”
— client's brother, praising [Hera] and the care team's help with his brother who is not their relative
— client's brother, praising [Hera] and the care team's help with his brother who is not their relative
1 week ago1 week ago“
I, so kudos to you, you got that appointment.”
I, so kudos to you, you got that appointment.”
— client, praising [Hera] for securing a rehab appointment
— client, praising [Hera] for securing a rehab appointment
1 week ago1 week ago“
I think it's thanks to you, you called them, yeah?”
I think it's thanks to you, you called them, yeah?”
— client, crediting [Hera] for calling her doctor's office to help get her seen
— client, crediting [Hera] for calling her doctor's office to help get her seen
1 week ago1 week ago“
You're a godsend.”
You're a godsend.”
— client, after [Hera] explained how it could help coordinate care and transportation
— client, after [Hera] explained how it could help coordinate care and transportation
1 week ago1 week ago“
You've led us the right way so far, so I trust you.”
You've led us the right way so far, so I trust you.”
— client's son, about facility recommendations
— client's son, about facility recommendations
1 week ago1 week ago“
Very good, I appreciate it. You got that done so fast, [Hera], thank you.”
Very good, I appreciate it. You got that done so fast, [Hera], thank you.”
— client, after [Hera] quickly arranged a physical therapy referral
— client, after [Hera] quickly arranged a physical therapy referral
1 week ago1 week ago“
Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”
Thank you so much, [Hera]. I really… I really appreciate having you in my corner, you know.”
— client's friend
— client's friend
1 week ago1 week ago“
Interacting, I can see you, you, you're very serious with your work.”
Interacting, I can see you, you, you're very serious with your work.”
— client's daughter
— client's daughter
1 week ago1 week ago“
Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”
Our case manager at work uses your facilities for her mom, and just absolutely had nothing but great things to say.”
— prospective client's daughter, relaying a colleague's experience with [Hera]
— prospective client's daughter, relaying a colleague's experience with [Hera]
1 week ago1 week ago“
You know exactly how to handle things, which pleases me very much.”
You know exactly how to handle things, which pleases me very much.”
— client, praising how [Hera] is handling her care arrangements
— client, praising how [Hera] is handling her care arrangements
1 week ago1 week ago“
Friend said they want to kiss my niece's hands and toes because of the recommendation.”
Friend said they want to kiss my niece's hands and toes because of the recommendation.”
— client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]
— client, describing how enthusiastically her niece's friend reacted after being referred to [Hera]
1 week ago1 week ago“
Barbara's story
Barbara's story
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Barbara taught fourth grade for 34 years. After a stroke last spring, her neurologist referred her to Hera.
Before going home
Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on a covered appropriate generic, and made sure the right medications were delivered before Barbara walked in the door.

The first weeks
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.

Everything after
Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of covered home care. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.


From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
Common Questions
What is Hera, and how do they help my family?
Hera is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you’ve ever spent hours on hold with insurance, struggled to coordinate your parent’s doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that’s exactly what your Hero handles for you.
This is sometimes called ‘care management’, but really we’re just the expert who knows the system and does the work so you don’t have to.
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
They have Original Medicare (not Medicare Advantage)
They live in a state Hera currently serves: New York, California, Texas, Florida, New Jersey, Maryland, Pennsylvania, Massachusetts, Connecticut, Georgia, Indiana, or Nebraska
They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we’ll verify their eligibility at no cost and no commitment. Even if your parent doesn’t qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
90% of Hera clients pay $0 out of pocket.
Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).
If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.
During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.
If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.
How often are we allowed to reach out to our Hero?
There's no limit!
Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.
Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.
For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.
How much does a geriatric care manager cost?
Private geriatric care managers typically charge $150–$300 per hour, with initial assessments running $500–$1,500+.
Monthly retainers of $500–$2,000+ are common. Most of this is out of pocket — private geriatric care management is rarely covered by insurance. Through Hera, you get the same coordination from licensed geriatric social workers and nurses, covered by Medicare. Most of our clients pay $0.

From families and doctors that refer to us
“When my older sister was diagnosed with ALS, Hera was instrumental in getting us approved for Medicaid then 24-hour covered care. Our Hero always knows exactly who to contact to solve a problem. Hera has been a lifeline, I am eternally grateful.”
Glyn
Sister
“Hera has transformed care for my most complex patients: Medicaid navigation, home health aides, medication adherence, food stamps. The Heroes communicate with me proactively, and the fact that they take Medicare is a game-changer.”
Dr. Frey
Geriatric Medicine
“After my surgery I was drowning in the rigmarole. Hera handled everything: discharge, home equipment, even fighting my insurance for reimbursements I was owed. I never do testimonials. But for Hera, I will - I love them that much.”
Ellen
80 year old living alone


Before going home
Barbara was scheduled for discharge on a new blood thinner that cost $500 / month. Her Hero caught this, aligned with the neurologist and pharmacy on an equally appropriate generic covered by her insurance, and made sure the right medications were delivered home before Barbara walked in the door.
The first weeks
Her Hero booked her PT and cardiology follow-ups, got a free home health aide in place, and completed an accessible parking permit application. Her daughter had been racking up $115 parking tickets driving Barbara to her appointments twice a week.


Everything after
Barbara’s Hero got her approved for Medicaid and won an appeal that secured 12 hours per day of free home care a week. Barbara loves music, so her Hero found her a free program for people with cognitive impairment and signed her up. Her Hero is now Barbara’s first call.



Get your time and peace of mind back


Get your time and peace of mind back


Get your time and peace of mind back

