Eligibility & Cost

Your parent qualifies for Hera if they meet three criteria:

1. They have Original Medicare (not Medicare Advantage)

2. They live in New York State

3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)

Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.

Call us at 332-203-2533 or fill out our contact form to get started.

90% of Hera clients pay $0 out of pocket.

Our care management services are covered by Original Medicare as part of a program called Chronic Care Management (CCM).

If your parent also has Medicaid or a supplemental plan like AARP/UnitedHealthcare Medigap, that typically covers the standard Part B coinsurance.

During your complimentary consultation, we verify your parent's Medicare coverage and let you know exactly what to expect. There are no hidden fees, no contracts, and no surprise costs.

If your parent has Medicare Advantage (instead of Original Medicare), we unfortunately cannot provide services at this time, but we're working to accept MA plans soon.

This is a common question and the distinction can be confusing.

Original Medicare, sometimes called "Traditional Medicare", is administered directly by the U.S. government and
consists of:

• Part A: Hospital insurance

• Part B: Medical insurance

If your parent has a red, white, and blue Medicare card from the government, they have Original Medicare, and likely qualify for Hera.

Medicare Advantage (Part C) is offered by private insurance companies like UnitedHealthcare, Humana, Aetna, or Blue Cross. These plans bundle Parts A, B, and usually prescription drug coverage.

It's worth noting that many people with Original Medicare also have supplemental "Medigap" plans from private insurers like UnitedHealthcare or Aetna. This is different from Medicare Advantage.

Currently, Hera's services are covered by Original Medicare only. Not sure which type of Medicare your parent has? We can help verify during a complimentary consultation.

Yes! Hera serves all of New York state, including all five NYC boroughs:

• Manhattan

• Brooklyn

• Queens

• The Bronx

• Staten Island

Our NYC-based Heroes are familiar with local hospital systems (like Weill Cornell, NYU Langone, Mount Sinai), community resources, and NYC-specific programs like SCRIE, SNAP, and HEAP.

Beyond NYC, we serve families throughout New York State, from Westchester to Long Island to the Hudson Valley. If your parent lives anywhere in New York, we can help.

Medicare classifies many different conditions as chronic. Common qualifying conditions include:

• Diabetes

• Heart disease or heart failure

• COPD or chronic lung disease

• Alzheimer's or dementia

• Arthritis

• Chronic kidney disease

• Depression

• High blood pressure (hypertension)

• Osteoporosis

• Cancer (current or in remission)

• Stroke

• High cholesterol

If your parent has one or more of these conditions, or others not listed, they likely qualify. Not sure? We can confirm eligibility during a free consultation.