About Hera
What is Hera and how can you help my family?
Hera (hellohera.com) is a care management company that matches families with dedicated Heroes — senior care experts who coordinate everything for your aging parent. 90% of our clients pay $0 out-of-pocket because our services are covered by Original Medicare.
If you've ever spent hours on hold with insurance, struggled to coordinate your parent's doctors, or felt overwhelmed figuring out what Medicare and Medicaid cover — that's exactly what your Hero handles for you.
This is sometimes called 'care management', but really we're just the expert who knows the system and does the work so you don't have to.
What is a Hero, and what can they help with?
Is Hera related to the Greek goddess?
Eligibility & Cost
How do I know if my parent qualifies?
Your parent qualifies for Hera if they meet three criteria:
1. They have Original Medicare (not Medicare Advantage)
2. They live in New York State
3. They have a chronic condition (like diabetes, heart disease, COPD, dementia, or others)
Not sure if your parent fits? Schedule a complimentary consultation and we'll verify their eligibility at no cost and no commitment. Even if your parent doesn't qualify, we are happy to point you toward other resources that might help.
Call us at 332-203-2533 or fill out our contact form to get started.
How much will this cost me?
What's the difference between Original Medicare and Medicare Advantage?
Do you serve all five boroughs?
What chronic conditions qualify for Hera?
Our Services
Is Hera the same as home care or home health?
No. Hera is different from home care and home health services.
Home Care provides hands-on assistance with daily activities: bathing, dressing, meal preparation, companionship. These are aides who physically help with daily activities.
Home Health provides skilled medical services in the home: physical therapy, wound care, nursing visits. This is typically ordered by a doctor after a hospital stay.
Hera is care management: we don't provide hands-on care, but we coordinate everything else.
Your Hero arranges home care and home health services when your parent needs them, helps get them covered by insurance, and manages the entire care ecosystem so nothing falls through the cracks.
Can Hera help if my parent has dementia?
Getting Started
How quickly can we get started with Hera?
Most families complete our onboarding process within 1 week.
Here's what to expect:
Day 1: Complimentary Consultation (30 minutes)
We learn about your parent’s needs and verify eligibility
Week 1: Clinical Assessment
A Hera clinician meets with you virtually to review your parent's medical history, medications, and priorities.
Week 1-2: Hero Matching & Assessment
We match your family with a dedicated Hero who conducts a thorough assessment to understand your parent's story, needs, and preferences for aging.
Ongoing Support Begins
Right after your assessment, your Hero creates a personalized care plan and starts taking tasks off your plate.
If you have an urgent situation like a hospital discharge, let us know. We do our best to prioritize families who need immediate support.
We'll match your family with a Hero who understands what you're going through.
What if we're not happy with our Hero?
How often are we allowed to reach out to our Hero?
Get your time &
peace of mind back
