Getting Started

Most families complete our onboarding process within 1 week.

Here's what to expect:

• Day 1: Complimentary Consultation (30 minutes)

  • We learn about your parent's needs and verify eligibility

• Week 1: Clinical Assessment

  • A Hera clinician meets with you virtually to review your parent's medical history, medications, and priorities.

• Week 1-2: Hero Matching & Assessment

  • We match your family with a dedicated Hero who conducts a thorough assessment to understand your parent's story, needs, and preferences for aging.

• Ongoing Support Begins

  • Right after your assessment, your Hero creates a personalized care plan and starts taking tasks off your plate.

If you have an urgent situation like a hospital discharge, let us know. We do our best to prioritize families who need immediate support. We'll match your family with a Hero who understands what you're going through.

If for any reason your Hero isn't the right fit, just let us know and we'll match you with someone new.

This rarely happens - our Heroes are carefully selected and trained - but we understand that personalities and communication styles vary. We want your family to feel fully supported.

There's no limit!

Your Hero is your dedicated expert, available whenever you need support. While Heroes typically work traditional business hours EST, we know things come up at all times, so you can reach out anytime by call or email.

Whether you have a quick question about a medication refill or need help navigating a complex situation like a hospital discharge, your Hero is there for you.

For our families, it's a huge relief to know there's always someone in their corner who understands their parent's full situation.